Holiday Inn Express Edinburgh City Centre by IHG

Reviews

• DR

  Damian Reyes

  5 days ago
  4.0
  I loved that it was situated extremely close to the downtown area where all the shops and restaurants are located. Room was very small, no fridge and my family's biggest complain was that there wasn't an elevator/lift at the entrance of the hotel because to enter there's 6-8 steps and with all the luggage it's a pain. Breakfast was well sorted and starts at 6:30 am. The staff was outstanding and very attentive to anything we asked for.
• UC

  Usuario Comprometido

  5 days ago
  4.0
  Hotel muy bien ubicado. Servicio amable les pedimos pan sin gluten y leche vegetal y fueron muy atentos. Les pedimos también pasta de dientes y siempre tenían lo que necesitábamos, habitaciones limpias y ordenadas y servicio de habotaciones funcional. El bufet estaba bastante bien, aunque hubiese preferido comer huevo frito en vez de solo el revuelto de huevina. Las habitaciones en las que estuvimos no eran ruidosas. Por lo que respecta a la accesibilidad, muchos hoteles en escocia dejan mucho que desear, con escalones en todas las plantas
• SM

  Sandrine Monteil

  Aug 8, 2026
  1.0
  Une catastrophe !!! Comment peut-on louer des chambres à ces montants pendant le festival Tatto dans un tel état !!! Besoin urgent de rénovation ( changement des sols urgent !!!!!). Nettoyage des rideaux, faux plafond à changer quand dégat des eaux, peinture écaillée !!!!! Inadmissible et pourtant des clients ont déjà signalés !!!!! Pas de brosse pour nettoyer les toilettes. Chaîne d'hôtels oú l'on ira plus c'est certain. Petit déjeuner gratuit ???? Le prix des chambres exhorbitants !!! Vu les produits proposés et impossible à manger ( fruits congelés, oeufs brouillés au secours !!!). Il serait temps d'investir et de satisfaire les clients !
• AA

  Aysh

  Aug 7, 2026
  1.0
  Unfortunately our stay at Holiday Inn Express Edinburgh (Picardy place)was extremely disappointing and nowhere near worth the price we paid. The only real positive was the location, which is excellent, with plenty of restaurants and places to eat nearby. Unfortunately, everything else fell far below the standard I expect from a Holiday Inn. Parking was a nightmare. There wasn’t even a designated area where guests could unload luggage. We repeatedly had to call reception to ask them to open the rear car park gate just so we could get our suitcases in and out. This was unnecessarily inconvenient, especially for families. The customer service was equally disappointing. The staff were generally unhelpful, unfriendly, and came across as rude. There was rarely a smile, a greeting, or even a simple “thank you.” Every time we needed something as basic as toilet paper, we had to go downstairs ourselves. The toilet paper provided was poor quality and the smallest rolls imaginable. We booked a family room, but it was unbelievably cramped. It was smaller than many standard double rooms I’ve stayed in. A sofa bed had simply been squeezed into the room, leaving almost no space to move around. A chair had been pushed into such a tight corner that it couldn’t even be pulled out properly. As someone with a knee problem, I needed the chair to sit comfortably, but it was practically inaccessible because of how cramped the room was. Cleanliness was another major issue. The bed linen had visible stains, and when we asked for clean sheets, staff simply handed them to us and expected us to change the bedding ourselves. I found this completely unacceptable. Used tea and coffee sachets from previous guests had not been cleared away, the carpets had clearly not been vacuumed, and despite requesting room cleaning twice, very little appeared to have been done. Housekeeping standards were extremely poor, and management seriously needs to review the quality of cleaning being carried out. Breakfast was another huge disappointment. The hash browns were cold, rubbery, and tasted as though they had been sitting around for days. Overall, the breakfast quality was very poor. To make matters worse, drinks such as juice and water were located downstairs, while the hot breakfast was served upstairs, meaning guests had to carry their drinks between floors. It was an inconvenient and poorly thought-out setup. Overall, this hotel relies heavily on its excellent location, but that alone does not justify the high prices. The poor cleanliness, cramped rooms, lack of customer service, inconvenient parking, and disappointing breakfast made this one of the worst Holiday Inn Express experiences I’ve had. I would not stay here again and cannot recommend it unless location is your only priority.
• HK

  hyong kim

  Jul 31, 2026
  1.0
  I left my luggage in their storage room, only to discover it was damaged right after retrieving it on my way to the station. When I contacted the hotel, they refused to take responsibility, claiming there was no proof. Even after providing a detailed timeline as requested, their final response was simply that they couldn't verify it. Shockingly, there is no CCTV in the luggage room—they only mentioned they are now "considering extending their CCTV to there." Be extremely cautious and inspect your bags thoroughly right after retrieving them. The dining space is far too small for the hotel's capacity. The hotel's only solution is handing out a leaflet during check-in warning guests about peak hours. Unless you go very early, be prepared to eat standing up or face long waits. When I walked into my assigned room, someone else's luggage was already inside. They simply handed me a drink voucher as an apology. It made me realize that another guest could easily walk into my room by mistake. Keep your valuables secure at all times.