Premier Inn Weymouth hotel

Reviews

• JY

  John Yelland

  Sep 29, 2026
  1.0
  Unfortunately they had no chef for first 3 nights on 4th night, no prawns, fish and chips or gammon. We ordered steak and after 1 hour, we were told our order hadn't been put through. On 5th night at 7pm, we were told they had run out of food. Not happy.
• NH

  Neil Hopkins

  Sep 25, 2026
  1.0
  Used this hotel 23/9 and 24/9 as needed to use Dorchester hospital as my wife was an outpatient. 1st night, great. Friendly staff checked us in to a nice new air conditioned room in the building opposite above the restaurant. Slept great. 2nd night - whole other ballgame! We returned from the hospital after a day visit, ate in the room and settled down for the evening. After a couple of hours my wife suffered chest pain and a fever, so I called 999 for an ambulance. At this point, it all fell apart. Ambulance service asked if I could contact the hotel to ensure clear access was available. I called the reception number 3 times... no answer. I then called customer experience number (Mohammed) to ask if they had means to contact the reception. He then made an attempt, and let me hear on the call that nobody was picking up to him. As a result, after shouting for help and unfortunately nobody responding I was forced to leave my wife and run to reception. There was nobody in there!!! I then went into the restaurant, and asked the people behind the bar (young man and young lady with sunflower lanyard) to let in the ambulance when it came, before running upstairs to my wife again). After a few minutes, I was again on the phone to ambulance and 2 female members of staff came upstairs to our room. I told them I'd tried to call and there was nobody there - one of them said that the other was deaf (lanyard) and couldn't hear the phone. I was furious that she came upstairs to lie - the young lady with the lanyard was in the restaurant in the opposite building to the reception! Regardless of being deaf, I can't answer a phone if I'm not even in the same room as it! I took this up with the manager on the morning after - thankfully after we were discharged from the hospital during the night. She tried the same absolutely irrelevant deafness excuse. If she had been at the reception and not heard, then to a point, that's fair - but (and the manager admitted after) the fact she WAS NOT IN THE RECEPTION made the fact she was deaf irrelevant to the situation. Manager said it would be taken up with the team and that I should raise any further with customer experience. This then gets even more stupid! Ahmed at customer experience told me that I should have made reception aware that there was a chance my wife might need an ambulance, then they could've had someone available!! What an idiotic attempt to shift blame on to us! By this logic, ANYONE staying in a Premier Inn MUST state there is an outside chance that by some freak occurrence they could be about to suffer a medical episode requiring immediate medical attention - and that they may need to call 999 at some point during their stay. That sounds to me like a gaping hole in and complete disregard for the care and welfare of their guests. They should ALWAYS be prepared for an emergency, and sufficiently manning a reception, or at the VERY LEAST a local telephone should be the first, and most simple step towards preparedness. I await a follow up from Premier Inn on this matter as 'they need to ascertain facts from the manager and staff' apparently.
• CR

  Colin Rees

  Sep 21, 2026
  3.0
  This was my first stay at a Premier Inn since the closure of all their Beefeater and Brewers Fayre restaurants. The Beefeater at this location closed a few years ago and it was not clear from the Premier Inn website what, if anything had replaced it. However a new restaurant called 'The Social' opened three weeks before my visit. The restaurant, although much smaller than the Beefeater it replaced, had nice decor and a good atmosphere. The breakfast I had was very good, with freshly cooked eggs, bacon and sausages. However, I ordered a steak for my evening meal, which was very poor quality and almost inedible. I would have eaten another evening meal there, but was told on the first night of my stay that it was fully booked, although when I looked in just after 8pm, only a few tables were taken!
• RH

  Ryan Hunter

  Sep 19, 2026
  1.0
  The hotel hoover must be broken because the carpets in the rooms and hallways look like they have not been cleaned for weeks. Rooms smell mouldy and musky. This must be a feature because you can’t open the windows for fresh air. Thankfully there is air conditioning but this will be blasting ice cold air into your face whilst you sleep. Tried to request the room was cleaned, but there was no one at reception and no one turned up despite pressing the bell twice and waiting 5 minutes. Positives: parking is free, good location, and the room sizes were good.
• AD

  Asiri Dissanayake

  Sep 17, 2026
  1.0
  I had pre-booked and pre-paid for two double rooms at Premier Inn Weymouth, including the Dinner & Breakfast meal deal, well in advance of our stay on 13 September 2026. When we checked in, we were asked what time we wanted to have dinner. I confirmed 8:30pm, and the receptionist confirmed that this was fine. However, when we arrived at the restaurant at 8:30pm, we were told that it was fully booked and we could not be accommodated. The most disappointing part was how this was handled. The restaurant manager was dismissive and gave no proper explanation or meaningful apology. We were simply told that the restaurant was full and that the meal would be refunded. A refund does not resolve the inconvenience. At 8:30pm, we were left having to find somewhere else to eat with our four-month-old baby and family members, despite having pre-booked and pre-paid for dinner as part of our stay. I have been a Premier Inn customer for a long time and have always enjoyed my previous stays, which makes this experience particularly disappointing. If dinner is pre-booked and pre-paid, and the hotel confirms a dinner time at check-in, guests should not arrive at that time only to be told there is no table available.

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