Premier Inn Poole North hotel

Reviews

• RH

  Rob Hope

  2 days ago
  3.0
  I arrived at 1930 and wanted to dine in but was told I'd have to wait an hour as there was only one chef on. Not good. Had to eat somewhere else.
• JM

  julia mcnaught

  Oct 6, 2026
  4.0
  Location was easy to find. The room did smell a little but was clean and comfortable. The breakfast was amazing, really tasty. The staff were fabulous, very helpful and friendly.
• LL

  Lox

  Oct 5, 2026
  2.0
  Upon arrival, it was apparent that the receptionist was managing multiple responsibilities simultaneously, including reception duties, bar service, and attending to guests in the seating area. As a result, there was a considerable delay in obtaining our room keys. The self check-in machines were also out of service, which further contributed to the disruption. Given that it was a busy Friday evening, many guests appeared to be experiencing the same issue, creating a frustrating and disorganised check-in process. When we eventually accessed our room, we were met with a noticeable smell of stale smoke. Having already experienced a lengthy wait at reception, we chose not to report the issue immediately and instead attempted to resolve it ourselves by leaving the windows open to air out the room. We stayed at the hotel for three nights and, on each day, requested that our room be serviced by displaying the appropriate door hanger. Despite these requests, the room was not refreshed or replenished at any point during our stay. The most disappointing aspect of our experience, however, was the parking situation. Initially, there were no available parking spaces, and we had to wait for another guest to leave before we could park. Upon entering the hotel, we registered our vehicle details using the parking system, which asked how many nights we would be staying. As our reservation was for three nights, we entered "3" accordingly. Despite following the instructions provided, we subsequently received a parking charge notice. We have since been informed that the parking company required the number of days, rather than nights, to be entered, which was neither clear nor explained at the time. I am currently disputing the charge with the parking company; however, no receipt or confirmation was provided when the vehicle registration was entered, leaving me with no evidence to support my case. This situation is both unreasonable and extremely frustrating. Overall, the combination of the check-in delays, the condition of the room, the lack of housekeeping service, and the parking issues resulted in a disappointing stay that fell well below reasonable expectations.
• AG

  Adrian Goodyer

  Sep 27, 2026
  1.0
  After being told we had to wait for a table as we hadn’t booked strange as we only arrived 5 minutes earlier we booked a table 45 minute wait for that. We then order within 5 minutes and then had to wait over an hour for. The food when it arrived was less than good.. The hotel was busy but all the tables were not full. There was no apology for the wait or any real customer service. I wouldn’t stay again
• J5

  Julie 56

  Sep 21, 2026
  3.0
  A short 2 nights stay whilst visiting family in Poole. We didn’t eat there, so can’t comment on the food. The floors were creaky like others have commented on. I am a cleaner by trade, with very high standards, so I did notice a couple of things that could have been cleaner, mainly the floors and some dust on the lights next to the bed, but I didn’t feel disgusted and was able to sleep there comfortably. The bed was lovely also and I was able to get a good sleep there. I think it just needs some money spent to update the rooms. All in all, was not too bad and probably would go again

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