Premier Inn Poole Centre (Holes Bay) hotel

Reviews

• CC

  C

  Sep 18, 2026
  2.0
  No towels in room, food & breakfast at restaurant were bad. Rumbling noise on & off all night from outside so loud it literally shook the bed (think it was lorries going past) which made it hard to sleep. Only positives being it was clean & staff were friendly & helpful.
• LI

  Lezley Anne Irving

  Sep 17, 2026
  4.0
  I had read some bad reviews but had already booked. I have to admit I'm wondering if I stayed at a different PI. The whole experience was brilliant from booking in to leaving the next day. Evening meal was hot fresh and plentiful. The breakfast well no one could go hungry. Staff were all lovely and a big shout out to Cheryl. Her directions to the town were spot on. I would certainly stay here again.
• LD

  Luke Davies

  Sep 14, 2026
  2.0
  Our room wasn't ready until almost 5 despite having a 3pm check in, which is annoying but not the end of the world. The main issue was the on site restaurant. Absolutely avoid. We had a room and breakfast deal, but the state of breakfast was shocking. Coffee machine broken, juice decanters empty, no mugs OR milk for tea. No cutlery at the table or anywhere else to be found. Half the buffet was empty and not being restocked despite only being halfway through the breakfast window. By far the worst Premier Inn I've ever stayed at, they're normally pretty good.
• JJ

  Jessica

  Sep 8, 2026
  1.0
  When I entered the room, there was a faecal smell. The bathroom had a long wet patch in front of the toilet, which had lots of stains and the sink was covered with hair and dirt. When I was waiting in the queue to speak to reception, the head cleaner asked me if there was any problem. After we had explained everything, she went to check on the room. While waiting in reception, we overheard a lady complaining about how disgusting her room was when she arrived. When the head cleaner came back, she explained that she couldn’t smell anything in the room and that we were probably smelling the bay. She had cleaned the wet patch in front of toilet, and said that the stains in the toilet were just limescale. I said to her if it was the smell from the bay, why I couldn’t smell anything two rooms down where the cleaner was cleaning when I walked in to speak to. She said not all the rooms would get the smell from the bay, but we couldn’t find the same smell anywhere else in or around the hotel. We suspected the toilet seat had a leak so she reluctantly walked away to get a plumber to check. Throughout the whole conversation her tone felt argumentative, hostile and she was reluctant to accept any fault on her part. When she returned with the plumber, he explained there was no leak and that no customers had no complained about their rooms. I explained that I had literally just heard a guest complain to reception how her room was not cleaned properly. The plumber was quiet, the head cleaner answered me back in an angry tone, saying that they had never said they had no complaints. Eventually, she unhappily asked the reception to swop the room for me. The receptionist was very apologetic and helpful, something the head cleaner never demonstrated. The second room had no any bad smell, but the sink had an old cup stain, with some dirt and hairs. We spoke to the receptionist and he cleaned the sink throughly for us, which was supposed to be cleaner’s job, not his. This experience ruined our first day on holiday.
• GB

  Gareth Barber

  Sep 5, 2026
  1.0
  Do not stay here. It is a shambles of a hotel and a blot on the usually solid service of the Premier Inn chain. I would have ignored the poor experience had I not been getting constantly pursued by their 'parking operator', Horizon for the sum of £95 to park my car there for 2 nights while staying at the hotel. At no point during check-in were we told to register our car in their car park - the girl on reception was training somebody else during check-in and joking around. There is nothing about car parking charges within the online check-in, within the confirmation emails when booking the room, or even on the Premier Inn website. I have already appealed the parking fine, heard nothing back from Horizon and they have increased the fine instead!! This is not how you treat customers and I will not e using a Premier Inn again. Do not stay at this hotel if you value any kind of customer service. While the room itself was fine and clean enough, the breakfast was so disorganised and understaffed that we ended up going to the wedding without any breakfast at all, as they couldn't keep up with it - second day on checkout was marginally better. No cups for coffee, no food being brought out, not even pastries. If you do stay here, no not add on the breakfast, especially if you have any kind of schedule to stick to. The bar/communal area shuts very early in the evening, too, so don't make plans to meet up with any friends/family at this hotel if you want a catch up past 9.30pm.

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