Premier Inn Christchurch West hotel

Reviews

• BM

  Barry Mccarthy

  Aug 7, 2026
  1.0
  Restaurant under refurbishment,so no food,no bar,got sent an e mail about two weeks before hand, tried phoning around to get somewhere else all booked up,and all we get offered is free tea and a croissant,poor show I think premier inn,in general are getting worse.
• GG

  Gavin Gardner

  Aug 6, 2026
  3.0
  We booked to stay here following a late ferry back from France. As this was all booked earlier in the year, we chose this one again as we used it last year & it worked really well for us. Unfortunately with Premier Inn removing the breakfast facilities caused a few issues. Whilst they were offering a hot drink, pastry & fruit there was no cold drink offering for children. Because of this we had to find other breakfast options. To make matters worse the email we had another email from them during the holiday asking us to upgrade our booking to include a breakfast they were not going to provide!! The accomodation was as you would be expect, but the reason for booking this Premier Inn was its distance from the port and the breakfast option which is now not there - we'll be having to look for other options now in future.
• GB

  Gee Bee

  Jul 28, 2026
  1.0
  Very disappointing stay at this hotel. Building work was taking place that we were not informed about in advance when booking but received an email 3 days before arrival giving this information but no mention of denied access for the disabled and no time to cancel and make other arrangements. Subsequently this caused major issues for my self having to make an unsafe journey on my mobility scooter through car parks and an Industrial estate on public roads putting myself in great danger because they blocked a dropped kerb. Attempts to reach an amicable resolution with the company failed.
• BJ

  Bryan Johnson

  Jul 15, 2026
  5.0
  Ideal location for my needs to go cycling in the new forest. Excellent service, good food but the bar lacked atmosphere as it's not open to non-residents so very quiet mid week.
• KS

  kirsten sherouse

  Jul 14, 2026
  2.0
  The room was rediculously hot! They gave us 2 fans 1 was digusting full of dust flying when turned on wasnt even cooling room down from 33c and have a 2 year old that couldnt sleep well at all and 7 year old it was miserable. We asked to be moved downstairs as we could feel how much cooler they felt then upstairs and lady said there all the same with no help. So few nights of 2 year old crying every few hrs not much sleep. We also brought 2 fans ourself and still didnt cool it down from 33c. Thats way to hot for children to sleep in comfortably.