Premier Inn Christchurch West hotel

Reviews

• WW

  Wei Ming Wu

  2 days ago
  5.0
  We stayed here for one night. The restaurant is not available, however, the complimentary take away breakfast was a bonus.
• JW

  james whitchurch

  3 days ago
  1.0
  Tried checking in took over half an hour. Got told this and that from premier inn staff problems with my booking have to reinstate it staff not trained enough to handle this had to wake the manager up to sort our booking. Dont usually have a problem checking in with premier inn but this was painful hearing the manager try to explain to him how to get the key working and assign us a room! Worst checkin experience
• WW

  Winnie

  Oct 4, 2026
  5.0
  Great location. Lovely clean room. Friendly staff. Really enjoyed our stay, especially with the good selection of complimentary breakfast in the morning. Thank you.
• PC

  paul crook

  Sep 23, 2026
  5.0
  We were greated by the lovely Tara,I must say her customer service skills are exceptional, she is a credit to your company and should be rewarded a real gem there , Tara couldn't do enough for us thank you my lovely for making our stay the best ,Paul and Julia Crook Swansea Wales 🐏🏴󠁧󠁢󠁷󠁬󠁳󠁿❤️xxx
• JO

  John Oram

  Aug 29, 2026
  2.0
  In Premier Plus, Premier Inn has developed a way of charging more for not very much. There are also signs of inconsistency as this did not match a recent experience at the much better Oban hotel. This hotel has air conditioning, which Christchurch East (inexplicably) does not and that is why we chose it. The a/c in the lobby is not working and I understand it broke 4-5 months ago. A required part cannot be sourced in the UK. This kind of problem is not unique to Premier Inn but is completely unacceptable. Why do we always have to go far afield for parts and definitely why would it take more than four months to resolve? Wi-fi codes were sent to a phone - at Oban they were printed. It appears to last for only 24hrs. The quality of the wi-fi is actually OK. In the room, two large towels (one per person) are supplied but only one smaller towel. This is, apparently, regarded as the shared hand towel. I was given another on request. The biggest problem with Premier Inn at the moment is Whitbread's shocking decision to pull out of restaurants. Whereas the Oban hotel had the integral and adequate Thyme, the situation at Christchurch West is shambolic. Located in an area with no proper restaurants - the town centre is described, optimistically, as a 'walk away' - the erstwhile Table Table has been closed for 'refurbishment' which, after 12 weeks (we'll see) will result in a Thyme and 19 more hotel rooms. The grab and go offering was absolutely pathetic and no substitute for anything. Guests were left with the unsavoury prospect of going the nearby McDonald's. Signs to and references to the restauarant, including on the website, have not been updated. The bed was comfortable, the office chair, unadjustable, not so. Premier Inn is no longer cheap except in the metaphorical sense where cost-cutting is in evidence at every turn.