Premier Inn Christchurch (East) hotel

Reviews

• SJ

  Sarah Joy

  4 days ago
  4.0
  I only stayed for one night as my friend lives locally but I was pleased with my room overall, nice and spacious and had a bath so that made me happy. I had a spider in my room, I spoke with Caz and she brought a vacuum to my room straight away. The night staff were very friendly and as a smoker I felt safe with them around. I woke up in the middle of the night and unfortunately walked through a spider web so I didn't sleep for the rest of the night but im used to that being a middle aged woman! I was surprised there wasn't a little information brochure with info which I usually enjoy reading when staying at hotels about facilities, restaurants, bar? WiFi etc. Even more surprised that little bags of toiletries were £10! Dont forget toothpaste! Breakfast was okay, shame about the broken coffee machine. Shame there are no lifts as I struggle on stairs but just about managed. Special shout out to Caz again for being so knowledgeable and nothing was too much.
• SF

  Steve Froggatt

  Oct 5, 2026
  1.0
  Absolutely appalling, we were told as a single chef had telephoned in sick the entire restaurant was closed, and bizarrely the bar was also closed. So nothing to eat , nothing to drink, in addition to that the room we we were allocated was very worn , dirty and smelling of damp. Thankfully due to another dissatisfied guest we were advised to register our car to avoid a parking fine , not that the only member of staff said anything about that, Unbelievably badly managed, I could not advise anyone strongly enough not to go there
• GM

  Gary Miller

  Sep 25, 2026
  1.0
  The room was fine, what you would expect at a Premier Inn, but the bathroom needed a total renewal, it had dirty looking silicone that was coming off, rust around the mirror and fittings. Lights above sink did not work, very grim. There was also a big stain on the chair in bedroom and no battery in the heating control. I asked at reception if we could have a different room, but she said " No, as all the rooms are the same "! Will never stay again.
• MR

  Michelle Reynolds

  Sep 19, 2026
  1.0
  We have used this premier inn for approx 20 years twice a year but this time our experience was not great. Beds are still comfy but room was very much in need of some renovation works. The room was also very hot to the point where we couldn’t sleep. We also couldn’t get any food unless pre booked and also we went out one night came back at 10.04pm and was told bar was shut. Unfortunately we will not be returning and it has definitely changed our view on booking premier inns for the future.
• MW

  mark wildman

  Sep 16, 2026
  3.0
  Having stayed at many Premier Inn around the country you expect a certain standard. But this fell well short of the mark. Christchurch (east) requires a total refurb, or better still a rebuild. Beds were small, lack of accessible plug sockets, no A/C, and very tired looking bathroom and decor, plus the poor accessibility between the rooms and the restaurant. The staff were very professional and friendly (thank you all). The cooked breakfast wasn't brilliant, but then the hotel I believe was fully booked, so I expect they were under alot of pressure. We will probably not be using this particular Premier Inn again. Sorry.

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