Premier Inn Bournemouth Westbourne hotel

Reviews

• JB

  Jane Betts

  3 days ago
  3.0
  We booked an accessible room as my daughter is disabled with mobility issues. Our first disappointment was the lack of parking, we had to be dropped off and my son in law park the car a couple of streets away. The room whilst accessible was on the third floor which meant using the lift which was constantly being used by people who could have took the stairs. Yes not all disabilities can be seen but when a family of 5 barge into the lift past someone with a walking stick you do wonder. So we had lengthy waits to get to our room. Maybe accessible rooms could be on the ground floor or have a sign on the lift asking visitors if they are able to take the stairs instead. The room was clean. The bathroom shower curtain was inadequate and the floor was flooded after my daughter showered. We really needed aircon as it was red hot (7 to 8 August) trouble was the unit was extremely noisy and it wasnt that effective. Our next issue was lack of sockets over near the bed. Six over next the desk and tv none at the bedside. We had to purchase an extension so my daughter could plug in medical equipment. The bathroom door was a slider which was heavy and stiff and took so much strength to open and close we really struggled considering it was for disabled guests. Breakfast was adequate but the pancakes were frozen and had not defrosted sufficiently. There was a male member of staff dressing down another member in the dining area which was uncomfortable and unprofessional. The area to actually get food was very small and difficult to get around. All in all I wouldn't stay again. For what we paid between the four of us we could have rented a cottage. Saving grace was a comfortable bed and decent blackout curtains. If you book room 311 make sure you work out those upper arms so you can open the bathroom door!
• MA

  mr av

  4 days ago
  3.0
  No parking one night Room 101 where we stayed. Bathroom floor floods every time we have a shower Air con makes a constand loud gurgling noise. And does not really work Don't think I will be staying there again
• AA

  A

  Aug 5, 2026
  1.0
  Beware of the parking information given by reception staff. There are so many issues that need addressing. When we arrived to check in, the gentleman at reception asked if we knew about the parking. I told him we'd parked on the nearby side roads because I'd read reviews saying the hotel parking was limited. He replied, "Oh, you've been here before." I said no, I'd simply read the reviews. He then commented, "Well, not all the reviews are true." I found this odd but brushed it off. He told us we could use the hotel car park to pick up and drop off within ten minutes without being fined. This sounded ideal as we had young children and luggage. Unfortunately, this turned out to be incorrect. When we got to our room, the bathroom was dirty. There was sand brushed into the corners along with other crumbs (photos attached). The extractor fan was completely clogged with thick dust, clearly something that hadn't been cleaned for a very long time. It looked like years of build-up, not something missed during routine cleaning. Also when we returned later to the room we found small flies circling the extractor fan near the dust build up and had to store any wash bags in the bedroom as the flies kept going near the bag/toothbrushes. The lift also smelt of urine when we first used it. I reported the dirty bathroom to reception and asked if it could be cleaned while we were out. They agreed, but when we returned it had only been partially cleaned. There was still sand left in the bathroom. I don't understand why it wasn't simply vacuumed properly. At that point we just wanted to enjoy our stay and let it go. Towards the end of our stay, I checked with the same receptionist about the parking to confirm we wouldn't be fined for picking up and dropping off within ten minutes. He then told me it only applied to one drop-off and that if we didn't pay we would receive a parking charge. He even admitted that many guests had already complained to him after receiving fines. I asked why he hadn't told me this when I checked in, especially if he already knew people were being fined. Instead of answering, he repeatedly said, "We don't own the car park. It's nothing to do with us." That completely misses the point. The issue isn't who owns the car park, it's that reception staff are giving guests incorrect information despite knowing it has already resulted in parking charges for other customers. When I asked why he hadn't explained the one-drop-off limit, he couldn't give me an answer and simply continued blaming the parking company. To avoid the stress of potentially receiving a parking charge, I ended up paying for parking even though I never actually parked there , I only used the area briefly ( within 10 minutes) for loading and unloading. This was the worst experience I've had at any Premier Inn, and honestly the worst hotel experience I've had. While a couple of members of staff were friendly, the poor cleanliness, misleading parking information and lack of accountability completely overshadowed the stay. I would not stay here again and would strongly advise future guests to be very careful about relying on the parking advice given by reception. If the complaints department could contact me, or I will shortly be contacting them as this was far, far below the expected standard.
• AR

  Alison Roberts

  Jul 23, 2026
  1.0
  This hotel is absolutely awful. Would not recommend staying. The reception staff were very very rude, not helpful and made us feel like an inconvenience. Our booking had been duplicated and the on duty manager insisted we had to pay for both bookings. He argued with us in reception and did not want to help- blaming the Premier Inn system. The room was very old and dated. The shower leaked resulting in the bathroom floor being flooded. Breakfast was poor, not enough food for the amount of people staying. It seemed a shock to staff that the hotel was fully booked. Really disappointing, I've stayed in multiple Premier Inns and this is by far the worst. Staff training and hotel refurbishment very much needed.
• JR

  Jan Rajmund

  Jul 19, 2026
  1.0
  From the first day, there were problems. The staff were rude and not helpful at all, especially the male staff, with the exception of the youngest employee, who was very kind and helpful. All of the female staff were also friendly and helpful. Our first room was disgusting. The bathroom smelled strongly of urine, as if it had been sprayed everywhere. We were told that changing rooms was not possible. However, the following morning, a female member of staff changed our room without any issue, which makes the previous refusal difficult to understand. The parking was another disappointment. It cost £10.50, and after leaving the car park, it was almost impossible to find another parking space if you returned later. This was my first stay at this Premier Inn, and it will definitely be my last. I have stayed in many Premier Inn hotels before, but this is by far the worst. The only positive was that the room was cheap and had air conditioning. I would avoid this hotel!

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