Holiday Inn Dumfries by IHG

Reviews

• JP

  J P

  4 days ago
  2.0
  Pretty grotty. Tired and run down. One of the worst Holiday Inns I’ve stayed in, especially for the price of the (standard) room.
• SL

  Sharron Leeming

  5 days ago
  4.0
  Very nice location. Staff very helpful. Needs better car park signage.
• RH

  Randolph Holmes

  Aug 11, 2026
  5.0
  Check in was quick and easy, jd and mary in bar/restaurant were fantastic, butternut squash soup was great, the lamb shank was delicious
• BW

  Ben William

  Jul 26, 2026
  3.0
  Room size was good and the bathroom had a separate bath and shower cubicle. Paid £197 for one night stay which included breakfast and 3 course evening meal for two adults and one child. Paying upfront for the evening meal was worth it because it worked out to £10 pp, whereas the 3 course meal is £30 pp if you turn up and pay the restaurant separately. Katie, Mary and one other waitress in the restaurant were really nice (missed her name). Damien on reception in the morning was pleasant. Cons Lady on reception desk was a little miserable (name badge a little obscured so couldn't see it properly). She was eating in the office when we arrived, told us that we needed to go for dinner right away (around 6pm) because at 7pm there were 2 coach loads of people arriving for dinner and it would be too busy. A little irritating because I called the day before to ask if booking was needed and was told no. We went to dump our bags in our room and found it had only been set for 2 people. Just the 2 towels and sofa bed not made up for our daughter. Not a problem as we were going for dinner. I told the reception staff who proceeded to tell me she would do it when she could, she was really busy because she was the only person working and was floating between reception and the restaurant as well as doing all the other things... Not impressed with the attitude. We had room 202 which is labeled as an executive room/suite but unfortunately is right next to the fire exit door and lift area. This means all you can hear is constant banging when people open and close the door both late in the evening (past 11pm) and well before 7am. The food wasn't the best, but for what we paid it was ok. Kids meal was pretty beige. Hugely different to the Chatham/Rochester Hotel we stayed in less than a week earlier. Being the same hotel chain, similar service was expected but this one didn't quite cut it sadly. Room was really tired too and quite a bit of dust in places especially around the sofa bed.
• BM

  Bigmac Music

  Jul 24, 2026
  5.0
  Fabulous hotel, staff really friendly and helpful. This was a great location to play golf at Dumfries and County, Southerness and Powfoot as a 3 day trip. Breakfast a good quality with plenty of choice. Evening food that everybody else had was really good quality. I like a pizza so the one I ordered (pictured) was a little disappointing if I am being picky, for £17 I expected something better than this. If it was £10 then my review would be different. Obviously I didn't expect Neapolitan standard but even a Wetherspoon pizza beats this hands down. So overall I do put this in the highly recommended category but choose something else other than pizza. The fish and chips and the burger and chips and the honey chicken I am told were great by my mates. The starter I had read humous was great and the cheesecake desert was a bit special. Bedrooms spotless, beds really comfortable. It was a big step up from the usual travel lodge accommodation we have used on previous trips. Good choice of beers in the bar too.

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