Premier Inn Torquay Seafront hotel

Reviews

• BW

  Brian Waddington

  1 day ago
  2.0
  I stayed here in 2011 when the hotel was excellent and had a Beefeater attached. Recently stayed for 5 days, mid September 2026. So disappointing. Short on staffing. A receptionist said there were 40 staff until 12 days previously. Now there is 10. Closed the Beefeater but they are trying to work the restaurant . Staff are multitasking. All credit to them. Had no housekeeping service until day before I left. Had to ask for clean towels. My room window was so dirty I thought it was foggy outside. Paintwork is so tired, in and out. Tried their restaurant first night. Took 50 minutes to get it, then, it was not hot. Didn't stay any other night for a meal. Breakfasts were acceptable but one drinks machine out of order, that made queues to the other one. Premier management, close the hotel and spend money to update this prestigious building.
• JJ

  Jay

  2 days ago
  1.0
  THIS HOTEL IS IN URGENT NEED OF TOTAL REFURBISHMENT Stayed here for a 2 night stay last week and could not believe how low Premier Inns standards have declined. Mouldy net curtains in the windows, grubby skirting boards, smell of damp in the bedroom. I asked to be moved on the first evening and was moved to another room which was slightly better, although the heating did not work and still not to the standard we previously experienced some years ago. It looks like Premier Inn have cut back so much that they now in the race to the bottom. I will never stay here again and feel it's unlikely we will stay at other Premier Inns in the future. I have to say the guy at the front desk was friendly and helpful, but this is the most positive thing I can say about this hotel.
• JB

  JANET T BECKETT

  Oct 2, 2026
  1.0
  We have been loyal Premier Inn guests for about 15 years, but this recent stay—and in particular the customer service that followed—was completely unacceptable. The room, supposed to be Premier Plus, was in a poor state. The carpet had bleach stains all over it, the fridge was dirty with a sour milk odor, the window frame was filthy, and the bathroom floor was covered in hair on arrival. Worst of all, residual soap was left in the shower tray, making it dangerously slippery. The rest of the property is looking seriously shabby too, from the messy entrance area to torn seats in the breakfast room. We had just completed a very long drive and had another gruelling journey the next day, so we just wanted an early night. Having staff come in to attempt immediate fixes was the last thing we wanted. I cleaned what I could myself and discreetly notified reception the next morning. The on-site staff were great—gracious and helpful as always. Unfortunately, dealing with corporate Guest Relations was an absolute joke. I tried escalating this three separate times, and my experience shows that this department is just a fob-off operation designed to fend off customers. I received nothing but lazy, cut-and-paste replies. They completely ignored the context of our stay and condescendingly lectured me for not complaining immediately. Even worse, when I suggested a simple gesture like a breakfast voucher, they replied by telling me I wouldn't get a room refund—something I had never even asked for. Posting this public review is my absolute last resort after giving them three chances to make it right. While the local staff and location are excellent, the corporate customer service is appalling. As a loyal customer of 15 years, I am asking for a goodwill voucher to make amends for this insulting treatment.
• KH

  Kathleen Haley

  Sep 26, 2026
  2.0
  Over half of hotel staff had quit due to closing of Beefeater Restaurant. The staff that stayed worked hard to manage the fallout. Food at dinner was 1 hour wait and not particularly good. Rooms were filthy. Bedding was clean and beds were comfortable. Vacuums were run down the middle of the halls and rooms. Moldings gave not been dusted or cleaned for years. This is not an issue that occurred 2 weeks ago. A gym wrapper was in the same window sill the entire 4 days we had to endure this stay. We asked for daily housekeeping. It happened twice. We had to pay an additional fee for parking. We did not get the rooms we were promised back in April! There was no compensation for this miserable experience. In fact, no one asked how my stay was. This hotel is old, tired and in need of complete renovation!
• SM

  Salma Mukadam

  Sep 20, 2026
  1.0
  I have stayed with premier inn multiple times across several different locations however never have I been met by staff so rude. Unsure of the lady’s name but she was at the reception desk. An older lady with dark hair and red rectangular glasses. She spoke down at me making me feel stupid even though my questions/ concerns were valid and genuine - when answering my questions, her responses were very abrupt and rude. I did not feel listened to and I felt she had her back up for no apparent reason as I’d approached the hotel and the desk in a pleasant, polite manner. This was very quickly shut down after noting how rude the member of staff was. I spoke to another member of staff who was made aware of how I felt about his female colleague, he didn’t say much but based on his body language and facial expressions he appeared to be in agreement. Also the flush to the toilet in room wasn’t working well at all so the toilet had a constant yellow hue to the water which is disgusting. I am a person of colour and was with my white friend - when my white friend spoke to the female employee, she was not spoken to/ treated in the same manner as I was.

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