Premier Inn Torquay Harbour hotel

Reviews

• IA

  Ian Aldenton

  3 days ago
  1.0
  Sad to say a poor experience here, and I'm a fan of Premier Inns. Out of the car park into a urine filled lift, passed the vagrants sleeping area, and into the street. Into the main entrance and into another lift, up one floor to reception. Check in, into lift again, up to a room so small you have to go outside just to change your shirt. Then the bed, which is the whole point of a hotel stay really. First night I thought it must be us, just have to get used to it. Second night, so uncomfortable, not much sleep. Add to that the air con kept switching itself off, can't open windows which is standard for Premier inn, so very stuffy and uncomfortable. Home now, can't wait to go to bed and get some rest. There is a Hampton Hotel opposite, perhaps try there instead, although neither hotel can do much about the absolute hole of a car park - but to be fair, the Tramps probably got a better night's sleep 😴 than we did. Good luck.
• SM

  Sheryl Mccartney

  Oct 7, 2026
  5.0
  Traveled down with work, staying away from home can be tough sometimes, do to be greeted by a beautiful smile from Jess at reception was amazing. She went out of her way and I couldn't thank her enough.... Jess thank you so much lovely, you are what working in this industry is about
• FK

  Faizan Khan

  Sep 30, 2026
  3.0
  Good place to stay . Clean and good staff. Rooms were lovely. Room prices were reasonable. Given 3 stars instead of 5 because of ridiculous car parking charges for guests. It should have been included in the reservation but I was only told about this when I reached there that I have to pay 10£ for each day to park my car in Premier Inn Parking. And it was not mentioned anywhere during the booking process.
• SP

  shoots4 par

  Sep 27, 2026
  3.0
  Stayed on 2 separate occasions, the second was better than the first. First stay was in a room not cleaned properly as there was a dirty tissue behind bed, cob webs and rubbish beside desk and when I awoke I found a bug on the bed. I was also supplied with the items for tea and coffee but no cups/mugs to drink from in the room. Restaurant was never open as the service provider has gone out of business. General areas could do with a good clean.
• IE

  Iyanuloluwa John Ejioye

  Sep 16, 2026
  1.0
  Never stayed in a hotel this filthy since I started travelling — and disappointing to see from a national chain like Premier Inn. I booked a room from the 14th to the 17th. Within minutes of turning on the AC, my 7-month-old baby started coughing, so we turned it off and checked the room properly. Dust was everywhere — windows, skirting boards, headboard, every surface. The bathroom had hair and dirt in it, and the carpet was full of debris. I complained at reception and asked for another room but was told they were fully booked, so we were forced to stay in a filthy room with a young baby. The receptionist cleaned what she could and promised a proper clean the next day. We went out and came back to the same dirty room — apparently the night shift had "forgotten." We complained again and were told it would definitely be done the next morning. On top of this, we were told on-site that the dinner we had booked was also cancelled — with no prior email or notice to let us plan or book a table elsewhere in advance. Just another example of poor communication throughout the stay. On our third day (the 17th) we actually saw the cleaning cart working other rooms, so we flagged it again and were told the room would be ready when we got back. It wasn't — we returned around 3:30pm to find it still untouched. We had to track down the cleaner ourselves, who told my wife she was behind because there was only one cleaner covering the entire hotel — around 120 rooms. We asked her to clean it anyway and came back to a room reeking of bleach, but all that had actually been done was hoovering and a bedsheet change. The toilet was still dirty. Extremely poor standards for a hotel of this size, and even worse given we had a baby with us. I won't be booking Premier Inn again.