Premier Inn Cardiff Bay hotel

Reviews

• SL

  Sean Liu

  3 days ago
  5.0
  Another great Premier Inn! They’re always consistent and reliable and this one seems newer. The staff were great and food was decent. Parking structure is right next door and convenient.
• JJ

  Joey

  6 days ago
  5.0
  Exceptional air conditioning in the room!! Would stay here again based on that alone. Otherwise a very normal modern Premier Inn experience.
• OD

  O W Deer

  Jun 19, 2026
  3.0
  We paid for a sea view...well you can see the view on our video. Aircon made it stuffy and we couldn't open the windows for any fresh air. The staff though, they were brilliant and we had dinner and breakfast and it was all very tasty. The local area is chock full of things to do, couldn't have been better places for that. Parking is £15 a day in the next door building.
• AC

  Angie C

  Jun 12, 2026
  4.0
  LOCATION: Conveniently located round the back of the Millenium Centre and a short stroll from the bus stop. The floor and room I stayed in was quiet and I slept well. HOUSEKEEPING: It was cleaned to a good standard but unfortunately the bedsheet was not properly tucked in and when I lifted the duvet, the bedsheet lifted too, it revealed stains at the corner of the mattress which was unpleasant and unsightly. The kettle I had contained old water and orange bits floating in it (possibly rust). I asked the staff for another kettle. While they were swift to replace it, unfortunately the second kettle was worse than the first one. Efficient service but not effective - was still without a clean kettle to make a brew. FOOD: The breakfast buffet contained hot food - good selection and amount available, no wait time. There was continental breakfast also available but I didn’t have that. Good selection of juices, teas and coffees. CHECK IN & CHECK OUT: I was able to drop off my bag early in the day for storage. Check-in was quick - there was no wait. Checkout was seamless as I just needed to drop my key card off at the box in reception.
• MG

  Matthew Groves

  Jun 12, 2026
  1.0
  I’m extremely disappointed with my experience with Premier Inn. I tried to book a room for Saturday night. During the booking process, the system crashed/reloaded, and when it came back it had changed the booking to today’s date. I did not notice immediately, and as soon as I realised the mistake, I rang Premier Inn straight away to explain what had happened and ask for the date to be moved. I also explained that I have a learning disability and that this had been a genuine mistake caused during the online booking process. I was not trying to cancel a booking days later or mess them around — I contacted them immediately after realising the issue. Despite this, Premier Inn would not move the booking. Whether the person on the phone “could not” help or the company simply “would not” help does not really matter to me as a customer. The end result is the same: I am now £135 out of pocket for a room booked on the wrong date, after their system reloaded during the booking process, and after I contacted them straight away. £135 may not be a huge amount of money to a large national hotel chain, but it is a lot of money to me. I do not have £135 spare to just throw away because a booking system changed the date and customer service would not apply any common sense. What makes it worse is the total lack of flexibility or compassion. Mistakes happen, especially online, and especially when a system crashes or reloads mid-booking. A decent company should be able to look at the timing, see that I rang immediately, and help move the booking to the intended Saturday night. Instead, I felt like I was treated as though the money mattered more than the customer. I understand companies have rules, but rules should not be used as an excuse to keep someone’s money when the mistake was reported straight away and there was a genuine explanation. This could have been resolved very simply by moving the booking to the correct night. Instead, Premier Inn has left me feeling ripped off, ignored, and extremely frustrated. I have stayed with Premier Inn before and expected better from such a large company. This experience has completely changed my view of them. I do not feel they handled this fairly, reasonably, or with any understanding of disability or genuine customer error. I would strongly warn other people to double-check every part of the booking before paying, especially the date, because if anything goes wrong you may find there is no real help available afterwards. For me, this was not just poor customer service — it felt unfair and completely unnecessary. A simple date change would have solved the problem. Instead, Premier Inn chose to keep £135 from a customer who contacted them straight away after a booking error. Very disappointing. F Premier Inn