Premier Inn Newquay (Quintrell Downs) hotel

Reviews

• AA

  Alexander

  Oct 6, 2026
  5.0
  Fantastic location, tons of parking and great atmosphere, especially being greeted by Ashleigh at reception, excellent customer service, very friendly and professional. Thank you Ashleigh 😊
• IM

  ITS ME

  Oct 5, 2026
  5.0
  Just arrived for an 11 night stay for work and I was greeted with a warm friendly welcome from Ashleigh nothing was to much trouble, my room is clean the food is great and you can’t beat 2 pints for £9 from 5 till 9 happy days 🍺
• LL

  Larusso

  Sep 29, 2026
  5.0
  My stay was made better with the help of Cailey at the reception desk. Sorted a situation with attention. Hotel super close to the train station, a bus stop and a SPAR. First time in the Premier In chain. Budget friendly with attention to details.
• MP

  Manda Pears

  Sep 29, 2026
  1.0
  I stayed on the 20th september 2026, The hotel room was the let down there was an infestation of bed bugs, premier inn have emailed advising a third party company have confirmed this, please take caution when staying here for your own health
• MB

  Mark Bridgewater

  Sep 19, 2026
  1.0
  I stayed here for an extended work trip and the frustrating thing is that the hotel itself is actually perfectly decent. It is some of the basics around it that badly let it down. The room was absolutely fine. It was clean when I arrived, a good size, the bathroom was clean, the shower had good pressure, there were extra pillows available and the air conditioning worked really well. The room itself gave me very little to complain about. The location is also decent. The train station is close by if you want to get into Newquay, there is a Spar across the road which is handy if you forget anything, and the car park is a good size. The staff themselves were excellent. Everyone I dealt with was very friendly, pleasant and helpful, and whenever I needed anything they did their best to sort it. I could not fault their attitude at all. They were welcoming throughout the stay and came across as genuinely wanting to help. Unfortunately, some of the wider issues still badly let the hotel down. The connectivity here is awful. There was virtually no usable EE signal, which obviously also affects networks using EE, and Vodafone was just as bad. In an area where mobile signal is clearly poor, you would expect the hotel WiFi to make up for it. It does not. The free WiFi is so poor that at one point I could barely download a GIF from a WhatsApp group. That is not an exaggeration. For a hotel in 2026, calling that a usable internet service is being generous. You can pay extra for the premium WiFi, but it is around £6 a night. On a longer work stay, that becomes ridiculous very quickly. My employer had already paid well over £1,000 for the room during my stay, yet apparently basic, usable internet is still treated as an optional extra. That feels very outdated and, frankly, poor value. The restaurant service on my first night was also atrocious. The food itself was fine, so this is not a criticism of the kitchen in terms of quality. The problem was that it took just under an hour for my food to arrive despite there being hardly anybody in the restaurant. Tables were sitting uncleared and the whole service felt disorganised. Again, I do not put that down to the attitude of the staff because everyone I spoke to was very pleasant and helpful. It felt much more like they had not been given enough training, support or clear direction. If a quiet service feels that disorganised, that points more towards a management or staffing issue than the people actually trying to do the job. That first experience was poor enough that it immediately put me off eating there again. So overall, the hotel has clean and comfortable rooms, good parking, a useful location and genuinely excellent staff. Unfortunately, the dreadful free WiFi, almost nonexistent mobile signal and badly organised restaurant service seriously drag it down. For a short overnight stay, you might not care. For anyone staying several nights for work, the internet situation in particular becomes incredibly frustrating. Premier Inn really needs to stop treating functional WiFi as a premium extra. In a hotel where mobile signal is already virtually nonexistent, decent internet should be a basic part of the room. Now changed to a 1 star review. Rang the number as advised. Explained all the wifi issues. Asked to send over the receipts. All ten of them which I did. And including the bank statements. Now they are saying I have to wait for a statement to be produced. Basically seems like they are calling me a liar. 48 minutes on the call for nothing. Pathetic service.

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