Premier Inn Hayle hotel

Reviews

• SL

  Summi Yilly Lau

  1 day ago
  3.0
  Unfortunately, the room had no air conditioning, and although there was a desk fan provided, it was absolutely filthy. As soon as I switched the fan on, a huge amount of dust came flying out and covered the bed. The fan had a very thick layer of dust built up inside it, which was honestly quite shocking and unhygienic. I have attached photos so you can see the condition of the fan for yourselves. I understand that the hotel does not have air conditioning, but providing a fan in this condition is not acceptable. Fans should be cleaned regularly, especially when they are being provided for guests to use in the room.
• EC

  Ewa Chącel

  1 day ago
  1.0
  We found dirty bed linen upon arriving at the room. We went to the reception to ask about it and the lady said someone would come to take care of it, but no one ever did. After a few hours, we went back to tell someone that the sheets hadn't been changed, only to be told they didn't have any double bed linen available. As for cleanliness, it wasn't very clean, there were nutshells under the fold-out bed, the curtains were dirty, and the bins were wet and dirty inside. The restaurant wasn't very clean either—the plates were dirty, and the tables were messy. The reception staff seemed outdated in their approach.
• DS

  Damien Sutherland

  2 days ago
  2.0
  Poor, poor premier inn! Dirty, rooms and smelly, no air con and clearly under staffed. It was a 3 night stay we endured. In the height of a very hot summer. The temperature never dipped below 29 degrees at any time. The room was equipped with a table top fan but this did nothing but keep blowing hot air around the room. “A good night guaranteed” this definitely wasn’t the case. Never ever again!!!
• SL

  shay light

  Jul 30, 2026
  2.0
  This was my 2st experience staying in Premier in as a budget hotel. We had nice experience in London hotel so thats why we booked this time in Hayle. We paid £440 for 2 nights and got 1 double room with extra 1 single bed and one looks like sofa bed. Hotel was on very good location just in the middle of everything, McDonald's is on 1 mint walk, shell petrol station just in front of the hotel on the other side of road. Lots of shops like Next, boots are just on the walking distance. Lots of beaches and park just 20 to 30 mints drive. Hotel staff was professional and polite. But we still have to wait on the reception for 10 mints as I think only 1 employ was working there. Next day when i asked for cleaning the room, we got to know only befor 10am we have to request. But when you came from beach with kids you wants hover atleast. Hotel is on the ground floor and it has 2 floors. We were on the ground floor.Bedding was clean and comfortable. But room itself very small as a family room. Carpet was totallly filthy and rotten, specially bathroom smell bit horrible, toilet flush was very hard and tricky. Sink tab was so funny and spreading water all over the sink. Hand wash bottle was untouchable. Its summer time so they put fan in the room but as soon as I put it on the swing mood, horrible kinda stuff come out like nobody clean them ever. I just trun off quickly. It spread that shitty stuff on everything. Another very important thing the made the middle small bed on the very dagrois place just on the headside there was fixd corner table where my little one hurt his head very badly when he was about to sleep. If you can't find any other accommodation in uk chain hotels like us or its for one night only then its ok. But if you are looking for few days family stay then its not good choice as I just want to leave the hotel as soon as possible.For breakfast, lunch and dinner, they have separate restaurants just on the other side of the hotel. Breakfast was good as normally these hotels serves. We dont have any complain, just disappointed by the condition of the rooms. I will never book again primer inn honestly. Because my kids wants to enjoy in the hotel room but if its like this I can't let them play. Hotel has plenty of parking which is free for residents.
• JC

  Jess Coombs

  Jul 6, 2026
  1.0
  How this premier inn got rated 4.2 stars I’ll never know! Let it be known from the start that I’m not an unreasonable person with exceptionally high expectations. I run my own business so I know what customers can be like. However we have had good experiences in other Premier Inns we have stayed at and like that you know what to expect when booking. This does not apply to this hotel location. Friendly staff but apparently absolute liars unfortunately. That’s about as far as the compliments will go. We checked into our room on the first night of a 3 night stay. To say the room was filthy was putting it mildly. I’ve never seen a room so thick with dust. The window dripping with condensation. I saw the state of the remote control for the TV (I shudder to think what was caked onto that 🤢) and decided to take that as evidence of the rooms cleanliness to reception to ask if there was a chance for it to either be cleaned or for us to be moved. The member of staff was very understanding and quickly agreed to move us. We were moved to the far end of the building, in what I assume was a Premier Inn plus room (the photos attached to this review are of that room as I didn’t think to take any of the first room as we were moved) which although dust levels were lower, I still had to clean the surfaces. The room overall was shabby. Stains on the armchair. Exceptionally hot (so glad we weren’t staying during any of the recent warm weather) and generally felt grimy. Not a room you wanted to relax in. We spent as little time in the room as possible that first evening and literally just slept. Unfortunately to add to our troubles, the room we had been moved to was over the undercover parking which the local boy racers use as a meet up. Playing music, chatting etc. So we had to close the window in an already sweltering hot room. We luckily had the free breakfast offer included in our room rate, so went to enjoy that at the prebooked time of 9am. The restaurant is probably as unclean as the rooms, with similar levels of dust on the surfaces and grime ground into the carpet and chairs. The breakfast itself was enjoyable though it could have been warmer. My partner suffers from a severe dust mite allergy, so as you can imagine, the room being like it was didn’t help his already bad eczema. He woke up with a swollen face after spending the night in the filthy room. So we decided at that point to cut our 3 night stay short. We spoke to reception as we left (around 11am) to notify them that we wouldn’t be staying for the rest of our stay and to ask about the possibility of a refund, given the issues we’d already spoke about. The receptionist said she would talk to her manager and they would call me when they were back into work on Monday morning. We handed our keys back in there and then. Monday came and went, nothing. I call the premier inn helpline and the very helpful advisor said that they would look into this for me and open an investigation with the hotel. I should hear back within 48 hours. By the end of the week (72 hours later) I ring to check as I still haven’t heard. The advisor tells me that the investigation can take 3-5 working days… I finally receive an email 2 weeks later, offering a refund for ‘the one night we couldn’t stay’ at the property. Which although appreciated as it was a non refundable rate, the advisor had mentioned refunding the whole booking (as we are loyal premier inn users) So I asked would it be possible to at least receive a refund for the second night too? The advisor has finally responded this morning (almost a month after our stay) saying because the hotel investigation said we left at 1pm on the Sunday (!) we had technically stayed a second night. Remember, we left at the latest 11am so there we were well within the 12 o’clock check out time (not that we were thinking of that at the time) So to say we are disappointed that not only are the rooms not up to the usual premier inn standard, but the management are also liars. Awesome. Please, please stay anywhere else but here. 🤮

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