Premier Inn Keswick hotel

Reviews

• SS

  Sebouh Sarafian

  4 days ago
  1.0
  Understaffed. More "Travellodge" than Premier Inn. Standards have fallen through the floor. Nothing like it was before the pandemic when I stayed at Premier Inns throughout the country. It WAS my go-to place to stay. Cancelled after 3 days even though I paid for 7 (with no refund option chosen when I booked because I didn't think I would need it as an option). Ruined our weekend anniversary and wife's birthday celebrations.
• SL

  SE WB (Lizzy78)

  5 days ago
  1.0
  Pretty awful overall. Several issues encountered from arrival: No parking available, as the car park is pitifully small and was already full. We knew there was a chance of this, so, even though it was annoying we went to the public one down on the other side of the road, as recommended on the website. What nobody tells you is that it’s a good walk back and a pretty rough path for wheeling cases, not even a dropped kerb as you come out, and then you have to cross a really busy road! There are NO staff at this hotel reception (3&4pm on a weekday and there was never anybody to be seen),it’s just a self check-in at a machine which was painfully slow and unresponsive. Took 10 mins to get a keycard for just 1 room. The QR code on the email won’t scan, so don’t even try and waste your time with that. Oh and you’ll have to work out the luggage lift for yourself, as there’s nobody around to help and the front entrance is up fairly steep stairs (it’s on the left, same lift as wheelchair users have to use). We went to get continental breakfast next morning only to be told it was “fully booked”, even though we could see plenty of empty seats. Ended up in the Booths cafe which was £2 cheaper and actually an awful lot nicer, so Premier lost out there too. Wouldn’t recommend and certainly won’t be returning!
• JM

  Jackie McFarlane

  Jun 2, 2026
  5.0
  When we arrived we were so stressed and tired after an awful journey!! It all changes when Graham welcomed us , what a lovely welcome. Rooms are clean and comfortable and it's a 5 minute walk to the town , brilliant location. Great stay .
• SF

  shaun firestarter

  May 30, 2026
  5.0
  Brilliant location. Brilliant staff. Limited parking so we decided to park in the rugby club which has an overspill carpark at the back and is 5 pound for 24 hours. Then it's a short walk around to the hotel
• RC

  Radoslaw Czerwinski

  May 30, 2026
  3.0
  Fair experience overall but not as expected. Hotel visibly understaffed with reception girl running from reception desk, to bar and even making side dishes in kitchen like chips etc. Staff not trained properly just employed anyone and chuck them on the FOH- they try their best tho. Loooong wait for food. Breakfast area floor so sticky I almost lost my flip flops could do with a mop... £12 for an on-site parking while already paying almost £150 a night does not seem fair. Quick clean in front of the hotel and on stairs would benefit the whole hotel experience overall.

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