Premier Inn Kendal Central hotel

Reviews

• JS

  Jim spratt

  5 days ago
  5.0
  Comfortable and clean. Due to the ongoing building works there was a complimentary breakfast which was very welcome.
• MA

  Mark Adams

  Jun 7, 2026
  1.0
  A very disappointing stay. Room was hot and stuffy, the aircon kept turning itself off. The staff were wholly disinterested in any sort of interaction. We were even made to feel like we were getting in the way of their conversation when we tried to check out. Won't be back.
• IS

  Isabella Sarna

  Jun 1, 2026
  2.0
  Stayed one night at Premier Inn Kendal (Lake District) for a leisure trip. Overall a solid stay with only a couple of minor gripes worth flagging. The room was comfortable, clean, and exactly what you'd expect from Premier Inn — good bed, decent temperature control, and a quiet night's sleep. Staff were friendly and helpful throughout. Good value for the area, especially given the Lake District location. Two things let it down slightly: parking is a real issue here. It’s under refurbishment but they aren’t using the car park and there is space. There wasn’t any other spaces near the hotel and no other option. Staff didn’t help and I wouldn’t go back due to this. Also, only one towel was left in the room despite it being a standard double, which meant a quick trip to reception. Small thing, but worth mentioning.
• YJ

  Yu Jiang

  May 30, 2026
  1.0
  Very disappointing stay at the Premier Inn Kendal. We booked this hotel partly because the room photos clearly showed a bath. However, when we checked in, the room only had a shower. We spoke to reception on the first night and were told to come back the next morning. The next morning we were told to ask again the following day. After repeatedly following their instructions, we were finally told that a “system issue” meant the room could not be changed at all. The most frustrating part was not just the missing bath, but the complete lack of resolution. We booked based on the advertised room information, yet no practical solution was offered during our stay beyond repeated apologies. To make matters worse, construction work directly outside our room started at around 7:00 am, which completely disrupted our sleep. Reception simply said they had no control over it. I have stayed at Premier Inn many times over the years, but this was by far the worst experience. Very poor communication, misleading room expectations, and disappointing customer service.
• LL

  Lance

  May 26, 2026
  1.0
  Avoid if you have an infant — distressing experience We stayed at Premier Inn Kendal Central over the long weekend and left genuinely shaken by how it ended. Before booking, we called specifically to confirm our room would have a fridge, as we needed to store expressed breast milk for our 6-month-old daughter. We were told Premier Plus rooms have fridges, so that's what we booked. We were already aware that due to construction, there was no breakfast service and no on-site parking, frustrating, but manageable. The serious problem came on our last morning. We left at 10am for breakfast, leaving a few items in the room including my wife's expressed breast milk in the fridge, stored in clearly identifiable baby bottles. The room also still had a baby cot set up in it, so there was no ambiguity at all about who was staying there or what those bottles contained. We still had the room key card with us the entire time. When we returned at 11:40am to check out, the room had been cleaned and the breast milk was gone from the fridge. Cleaning staff eventually handed us our belongings in a black bin bag. The milk was warm and we had no way of knowing whether it or the bottle had been contaminated, as the same cleaner could just as easily have been cleaning the bathroom moments earlier. The Breastfeeding Network's guidance is that breast milk should only be kept at room temperature for up to 2 hours, and the room was warm anyway given the weather outside. Once it had been removed from the fridge, handled by someone we don't know, and left out for an unknown length of time, it simply wasn't safe to give to our daughter. Staff told us it was "an honest mistake," but we were holding the key card the entire time, the bottles were obviously baby bottles, and there was a cot in the room so I genuinely don't understand how it happened. When I tried to explain how serious this was, the receptionist spoke over me and didn't listen. When I asked if she had children herself, she replied "thank God no", an astonishingly cold thing to say to a parent standing in front of you describing exactly this situation. Reception said she would add noted to our booking and I have not heard from anyone. Our daughter was due her feed at 2pm. My wife had no spare milk and, understandably stressed, sitting in the car was unable to pump more. I walked to a pharmacy for formula in 30°C heat. Our daughter had never had formula before and refused to drink it, despite clearly needing fluids in that temperature. My wife sat in the car in tears and there was nothing I could do. What I can't accept is the dismissiveness afterwards, the lack of basic care about what had been removed from the fridge, and a frontline staff member who responded to a distressed parent with sarcasm. For any family travelling with a baby, I would look elsewhere.

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