Hotel Indigo Chester by IHG

Reviews

• KK

  Karen

  4 days ago
  5.0
  What an amazing hotel what makes this special is the welcome you get from the staff they are all so friendly and all work so hard from reception to breakfast/ evening staff in the restaurant- the room was beautiful too we had breakfast in the forge delicious and a amazing steak meal at the forge too the food was delicious the staff at both breakfast and evening meal looked after us so so well hats off to the chefs too -thank you for a lovely stay we will be back!
• AS

  Anna Stundon

  Aug 16, 2026
  3.0
  Beds were amazingly comfortable. And the room was nice. We didn’t sample the food as we’d planned to eat elsewhere. Great location close to the station and town centre. We only had one issue but unfortunately that ended up being a big problem. The air con unit was extremely noisy. To the point where we couldn’t fall asleep. My partner reported it to reception and the man who attended was deeply apologetic and agreed that this noise was unacceptable. Unfortunately the hotel was fully booked so no alternative room was available. He offered to cancel our booking and refund us so we could seek other accommodation but as it was Pride weekend we knew it’d be hard to do… plus by this time it was 9pm. He was able to access the air con unit by removing a ceiling panel and turned the unit off. At least it was now quiet but the room was too warm without it. Can’t fault the staff and their empathy… it is just one of those things. I would stay here again.
• A

  كنوز السفر

  Aug 13, 2026
  5.0
  We stayed here from 1-8 Aug 26 with having three rooms as we were family with young girls on summer holiday. Very kind and helpful staff. Hotel is modern and its location is great. Ms. Sofia at the reception was awesome and very welcoming and my family really liked her. Also Ms. Muneeba was very responsive to our requirements and preferences. Regards, Khalid
• SB

  Stephan Baumeler

  Jul 31, 2026
  4.0
  Das Hotel Indigo Chester punktet vor allem mit seiner perfekten Lage – die wunderschöne Altstadt beginnt praktisch direkt vor der Tür. Freundlicher Empfang, unkomplizierter Check-in und eine stilvolle Lobby sorgen für einen gelungenen Start. Das Frühstück ist ein echtes Highlight: ausgezeichnete Qualität und Auswahl. Auch das gesamte Hotel überzeugt mit origineller Innenarchitektur, die englische Geschichte mit einem charmanten Augenzwinkern aufgreift. Die Zimmer sind sehr sauber, geschmackvoll eingerichtet und voller netter Details – etwa der Duschkopf im gelungenen Retro-Design, der an die klassischen Modelle von früher erinnert. Ein paar Schwächen gibt es aber. Die Betten waren uns etwas zu weich und eher schmal. Ein Zimmer mit zwei Queen- oder King-Size-Betten funktioniert für vier Personen grundsätzlich, wird in der Praxis aber sehr eng – für die Koffer bleibt schlicht kein Platz mehr. Beim Frühstück darf die Organisation ebenfalls etwas lockerer werden. Wer am ersten Morgen 9 Uhr reserviert, scheint diese Zeit automatisch für den Rest des Aufenthalts gebucht zu haben – auch wenn am nächsten Tag ein früher Flug ansteht. Am meisten gestört hat mich allerdings die Parksituation. Das Hotel verfügt über keine eigenen Parkplätze, sondern empfiehlt den nahe gelegenen Euro Car Parks-Parkplatz, der nur wenige Gehminuten entfernt liegt. Die Lage ist zwar praktisch, allerdings muss das Parkticket alle 24 Stunden erneut gelöst werden. Für ein Hotel dieser Kategorie dürfte man erwarten, dass hier eine einfachere Lösung besteht und die Parkgebühren bequem über das Hotel abgewickelt werden können. Trotz dieser Kritikpunkte ist das Hotel Indigo eine klare Empfehlung. Tolle Lage, viel Stil, hervorragendes Frühstück und freundlicher Service – mit etwas weniger Bürokratie beim Parken und Frühstück wäre es nahezu perfekt.
• TH

  Tess Harnett

  Jul 25, 2026
  5.0
  Lovely boutique hotel in a great location. Easy walking distance to the centre and from the train station. A park and the river close by which makes it convenient to pop in and out. Stayed in a Deluxe King Room for a little more space, they kindly provided the firm pillows I had asked for. The beds are very comfortable, the aircon efficient and the room was very clean and generally quiet. Shower was amazing! Loved the decor with little reminders of the location such as horses and clocks. Unfortunately staff moved me to a different room after the first night, the next room had an interconnecting door and was next to a main road which was a lot less quiet, something to be aware of if you're a light sleeper. I was able to move again to a quieter room. Staff were helpful and friendly and were always able to provide recommendations and advice on visiting local attractions. Food in the restaurant was good, large portions for me! Great with communication prior to visit too. Have visited a few times so would definitely recommend!