Hotel Indigo Chester by IHG

Reviews

• MD

  marc dc

  1 day ago
  5.0
  Hotel is located in Chester, along a beautiful street with such amazing buildings and shops. Parking is off site, about a 5 min walk from the hotel. Train station is about a 5-10 mins walk away from the hotel. The customer service was amazing, always very polite and smiling. The check in went really smooth and fast. The restaurant service was amazing, I was looking for rock candy and the sweet waitress had texted her mom to see where I can get some, now that is going above and beyond 5/5. The rooms were really nice and clean with the possibility to cast your device to the tv. The only slight downside I noticed is the king bed isn't really a king bed, when I asked they told me there was a difference between a north american king and a UK king bed. Overall this is a great place to stay for business or to spend some time with your significant other to visit the beautiful town of Chester.
• HS

  Helen Snell

  2 days ago
  3.0
  We've previously stayed here twice, this time the breakfast was nowhere near as good. The room was very hot as the aircon kept going off. Excellent location & very friendly staff
• TD

  Tony Dale

  Oct 6, 2026
  1.0
  UPDATE.... after speaking with the general manager he was very apologetic and genuinely understanding. He completely refunded the whole cost of the dining experience and organised a complimentary one night stay with bed and breakfast and at any time within the next 12 months... he assured me and I believe that he will thoroughly investigate the whole problem and deal with it appropriately... I should add that my previous visit 6 months ago to the restaurant was perfectly fine so I am assuming that this recent issue is connected to whichever staff were on duty...THE WORST DINING EXPERIENCE OF MY LIFE (and we are pensioners) MONDAY OCTOBER 5TH 2026, 8pm if you do not have the time and you intend to eat at this restaurant expect poor service and you will not be disappointed. THE WAITRESS (Lauren,according to the receipt) She approached our table carrying wine. I was waiting for her to give us a greeting, show us the wine bottle to confirm it was what I ordered and ask if we would like to taste it. None of that happened. In fact she made no eye contact, did not speak and poured the wine. She began to walk away and I clearly said thank you. She completely ignored me and made no response. THE FOOD SERVICE BY GINO My wife's order arrived with a side of skinny fries. My fish dish arrived with no side dish. I asked if there was anything else to come with my order. He said no. I asked if the waitress had written our order down because I ordered Koffmann fries. He pointed to my wife's side dish and said that they were Koffmann fries. I explained that the order was incorrect and that she had ordered triple cooked chips. He told me not to worry and that it was not a problem. I politely explained that it was a problem because the order was wrong and we wanted to eat our meal together rather than having to wait for a second side dish. The bill for £102 arrived which stated that it included a 12.5% service charge but this was not itemised. I asked Gino what deductions were to be made for the poor service. The conversation went like this….. G.. I cannot authorize that Me .. but you are the manager and we have had poor service. G.. I cannot authorize that and I will not because you were rude to me about the chips Me.. what did I say that was rude G.. it was the way you said it. Me.. I was not rude, I simply asked what the waitress had written down. G.. give me the bill and I will make a discount Me.. why did you tell me you cannot authorize it and now you can? G.. give me the bill and you will have to sign for it. (In a raised voice) At this point I had the bill in my hand.He reached over and aggressively tried to pull the piece of paper from my hand tearing off the top half. I told him I would sign for nothing and I demanded to speak to a senior manager. NEIL I explained everything that had happened with the waitress and the restaurant manager. He apologised and stated that Gino (or possibly Luigi) was not the restaurant manager and that the waitress was his best waitress.(An assertion which I find worrying considering her behavior) As the senior manager his suggestion on how to correct this situation was extremely disappointing. He offered to withdraw the OPTIONAL service charge. I explained that in an establishment such as this I expect and deserve good quality service without having to pay extra for it and that service which goes an extra mile is the service that deserves an extra charge. Conversely when the service falls well below par a deduction should be made. He agreed and eventually after a 10 minute discussion a suitable deduction was made but I expressed my disappointment that I had to fight for it.
• JG

  Joris Goens

  Sep 28, 2026
  5.0
  Our stay at Hotel Indigo Chester was excellent. Warm staff, colourful rooms, and a cheerful atmosphere that made us feel truly welcome. Thank you for the wonderful hospitality — it added joy to our visit during the World Town Crier Tournement 2026 Joris Goens Towncrier Veurne Belgium, Runner up Monica Rys Best Dressed Consort
• MH

  Max Harrison

  Aug 31, 2026
  5.0
  Absolutely amazing stay in Chester for my girlfriend’s birthday. From the minute we arrived the staff were super friendly and helpful. The room was clean and spacious and the bathroom was huge with really nice high quality amenities. There was even a card with a complimentary drink to use in the bar to say happy birthday to her which was a nice surprise. It put a huge smile on her face so this was really appreciated. The bar area was lovely as well so it was nice to have a drink there. We had breakfast the following morning which was fantastic. There was a menu with a few choices to pick from then fruit and pastries to help yourself to. We didn’t eat in the restaurant but I can imagine this would have been great too. If I could add one area of improvement it would be that the mini fridge only had one can of still and one can of sparkling water. It would have been nice to at least have two cans of each as there were two of us but this didn’t impact the stay at all and isn’t a complaint. Thanks to all the staff at the Hotel Indigo Chester for making our stay one to remember. We will definitely be visiting again.