Holiday Inn Express Cambridge West - Cambourne by IHG

Reviews

• NN

  nicholas neal

  Oct 6, 2026
  5.0
  Excellent. Slept well, had a great shower, lovely breakfast, and chilled out playing board games on Sunday morning.
• BT

  Brian Tuck

  Sep 27, 2026
  5.0
  Great place to stay 👌🏼
• TK

  Taras Khomitsky

  Sep 21, 2026
  5.0
  Great hotel. Everything is perfect. Super breakfast. Nice place to stay.
• TB

  Tony B

  Sep 10, 2026
  3.0
  Although I've rated this 3 star overall it was probably more of a 3.75... The hotel is relatively new, clean and comfortable with a big free car park. It was a bit further away from Cambridge than I would have liked but only a twenty minute drive. The hotel is set up for business people and contractors rather than leisure visitors. The car park was full of liveried vans and most had left by 8am. That said, there were some tourists. On arrival we were greeted by a friendly, helpful member of staff who answered our questions with a good-natured 'absolutely!' The lifts were quick to respond and all rooms and corridors were carpeted so it was very quiet at all times. Our room was on the third floor facing the car park, quite roomy and airy, with a comfortable bed with a choice of pillows. Lots of electricity points. The bathroom was smallish but fine, the shower easily controllable and lots of hot water and it was lit well and had a large mirror, with another in the bedroom. Air con was quiet and with simple controls to set a desired temperature. There was an iron and ironing board which was useful. Only one negative here. No Smart TV. Just terrestrial TV with the BBC and Channel 4 etc. I expected a smart TV but the 'brand' didn't allow for one. No excuse for not having one these days. The rooms were cleaned each day. The major let down, for me at least, was the breakfast. Due the 'brand' license, there was little choice of hot food and what there was, was poor quality. Cold potato croquettes, dry scrambled egg, hard, overcooked bacon and on the last day, no beans with no attempt to refill them. With the breakfast period of 6am to 9.30am, it was aimed at contractors wanting an early start, not tourists who wanted a lie in. Cereal, tea and toast was okay, so there was something to eat. The staff were also very keen to remind everyone that breakfast finished at 9.30am. In other words..hurry up and finish. I mentioned how poor it was to both a manager and the general manager who both used the same expression... the breakfast was a balance and it was free. This last point I challenged and so had the Advertising Standards Authority, ASA, in the past. They ruled that the claim of a 'free' breakfast was misleading because the room rate is charged regardless of whether you eat. Even so, I'd argue two points. It's advertised as a positive when you book the hotel. If there wasn't a breakfast, people wouldn't stay. It's an incentive to stay. With that in mind, if it is provided, it should be qood quality, edible and enjoyable, which the hot food certainly wasn't. The GM told me her hand were tied by the 'brand' license. She'd loved to have done more but was prevented from doing so. So, if you want a place to sleep, this hotel is fine. If you want a nice breakfast to go with it, you might be disappointed.
• LS

  Leanna S

  Sep 1, 2026
  5.0
  The rooms here were very modern and clean, equipped with everything you need for a short stay including, ironing board, iron, hairdryer, TV, many plug sockets with one on either side of the bed too which is very handy, small desk and chair, shampoo, shower gel and handsoap in the bathroom, hangers in the wardrobe space and plenty of towels. There is no mini fridge though. The room had aircon/heating and the soundproofing was pretty good too. I didn't hear anyone above or below me. The bed was big and comfortable. The shower was also large with good water pressure. The breakfast was very good too, with lots of choice. You had the typical English breakfast options, along with pastries, muffins, jams and spreads, cereals, tea/coffee machine and juices. The staff were all very friendly and accommodating too. I would definitely stay here again if I was in the area.

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