Premier Inn Bristol South hotel

Reviews

• RE

  Rachel Ennis

  Jun 26, 2026
  5.0
  Charli on reception was super helpful when I arrived. I made two bookings at separate times but wanted rooms near to each other. Not a problem all sorted within a matter of minutes two rooms on the ground floor I couldn’t be happier.
• PM

  Patrick McHugh

  Jun 26, 2026
  4.0
  Put into the newer part with larger room and air con and heating that actually worked and new silent night beds which were very good. The area looks a bit rundown on the retail park along with the pub next door where the food was ok ish . Its in a good position for our travels though.
• SC

  Sam Clark

  Jun 21, 2026
  2.0
  Lady on reception was very moody, barely even looked up when we arrived after a very long day working locally. The glass front door of the restaurant was smashed. I’ve stayed in quite a few premier Inns and usually they’re an acceptable standard. This one was by far the worst.
• NW

  nigel williams

  Jun 20, 2026
  5.0
  With family living in bristol we always stay here can't fault the hotel and restaurant i have stayed about 30times and the people and staff are amazing .Yesterday arrived for a family event and forgot to do early check in .Charle sorted it out in minutes and was amazing we always stay in the new part and just ring to be asked to put in there and it's sorted 👍
• KK

  Katherine K

  May 30, 2026
  1.0
  I have stayed in a lot of Premier Inns over the years and have always been one of those people who defends them when others turn their noses up. Clean rooms, comfortable beds, reasonable prices. Sameness. Bristol South managed to destroy that expectation and brand trust in under half an hour. We arrived just before 11pm after more than 16 hours of travelling, exhausted and looking forward to sleep. Instead, we walked into a room that felt neglected to the point of being unusable, and left the hotel 30 minutes later. Every surface was coated in dust. Not the sort of dust that gathers over a day or two. Thick dust on the walls, carpets, lamps... Within minutes both of us were coughing, sneezing and itching. Then there was the smell. I have never experienced anything quite like it in a hotel. Stale sweat, the pungent odour of unwashed feet, a heavy lingering stink of too many human bodies in a room that hadn’t been properly aired or cleaned for probably years (decades?). It hung in the room and seemed to get into your clothes. We felt physically revolted. We were still talking about it and heaving with disgust at the thought of it hours later. The room was extremely hot, no air con, and the window opened barely an inch and the frame was coated in mould. The curtains came off when we opened them. The light card failed repeatedly, leaving us standing in darkness. Someone else’s used towel was hanging in the bathroom. There were no clean towels. The beds smelled unclean. The corridor outside was overflowing with bags of hotel laundry. The young man on reception did try to help and checked whether there was a room available in the newer building next door, but it was fully booked. Had we known there was any chance of being allocated a room in this condition, in what can only be described as some sort of overflow outhouse, we would never have booked. The thing that says most about this experience is that at almost midnight, after travelling since 8am across Europe by bus, train and plane, we then got back in the car and drove 2.5 hours home to Cornwall, arriving at 2.30am. We decided that driving through the night while exhausted was preferable to spending another minute in that room. At one point on the journey home we found ourselves discussing whether a police cell might actually have been cleaner. I’m still not entirely convinced the answer is no. Avoid.

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