Holiday Inn Bolton Centre by IHG

Reviews

• HH

  Hasan

  4 days ago
  2.0
  Having stayed in properties all over the globe, I know that a great hotel experience relies on a balance of excellent hospitality and basic physical comfort. Unfortunately, while the team at the Holiday Inn Bolton Centre excels at the former, the property itself severely lets guests down on the latter. We travelled up from London for a wedding and needed a reliable, central base near to our wedding venue. On arrival, the reception staff were absolutely stellar—incredibly welcoming, easy to approach, and professional. Visually, the room made a good first impression. It was a decent size, and both the bedroom and bathroom were spotlessly clean. However, our stay coincided with one of the hottest days in June, and the room felt like a sauna the minute we step foot through the door. Despite there being an official climate control panel and the noticeable vents on the wall, the air conditioning was non-existent. Traveling with a 3-year-old in that kind of heat is incredibly challenging, so I went to reception to flag it. The staff informed me that management had actually made the decision to completely turn off and remove the building's AC functionality over a year and a half ago. To compensate, we were provided with two portable fans. Frankly, we would have been better off without them; they looked on their last legs and barely moved the air, making the night incredibly uncomfortable for our family. It is a massive shame because the front-of-house team works so hard to deliver a great experience, but stripping out basic climate control in a modern hotel makes it incredibly difficult to recommend, especially during the summer months and is only something that is going to be more common due to our global climate.
• JP

  Jake Pullar

  Jun 24, 2026
  5.0
  Staff are amazing, will do anything for you. Rooms are absolutely IMMACULATE. The town centre is a 3-5 minute walk and plenty around for everyone. Would stay here again that’s for sure.
• CH

  Claire Holt

  Jun 21, 2026
  3.0
  Room was good standard but air con not working and no fan provided even though it was said it was in the wardrobe. Payment on arrival wasnt very clear. We thought room was already paid for but had some messing about to do to get payment sorted. Reception staff were very good though and allowed us to check in while it was being sorted. Very run down location. Wouldn't have felt safe walking around nearby. Breakfast is quite overpriced in comparison to other hotels which provide a similar standard of breakfast. Not value for money at all. Staff were all very professional and attentive. Alpesh in particular at Breakfast was brilliant.
• H7

  harold 78

  Jun 21, 2026
  5.0
  My stay here was amazing, had the pesto pasta which was lovely and a very nice portion, breakfast in the morning was nice but the cherry on the top was the service especially from Alpesh welcoming me and making sure I’m okay and always got a smile and good energy
• GH

  Geraldine Hewlett

  Jun 14, 2026
  5.0
  Lovely stay for couple days with coach trio ..great food … and plenty of it..staff were absolutely amazing… so helpful and service brilliant.. a credit to your hotel .. room clean .. window in room wouldn’t close properly and blind needed replacement hence my 4 stars.. but a small thing .. brilliant nights sleep on great pillows so comfy ..