Crowne Plaza Marlow by IHG

Reviews

• CL

  Christopher Langaigne

  today
  4.0
  Crowne Plaza Marlow was nice especially the view of the Lake. The reception staff were very helpful and accommodating of all needs. They were very informative about the local area. Things to do and places to eat which was very helpful although I had already made bookings. The spa facilities were nice and my friend enjoyed their massage. The gym equipment could do with a slight update otherwise no complaints. I would definitely stay there again.
• RK

  Russel Kirk

  Oct 3, 2026
  5.0
  My wife and I have been coming here on and off for 15 years. Loverly place to just get away from the kids for a sneaky night or two. The last few times it’s been nice seeing Akshit behind the bar again with his smiling happy demeanour. Always a please being served by you Akshit 👍
• VJ

  Vanessa Jethwani

  Oct 1, 2026
  5.0
  We had a wonderful stay at the hotel and were extremely impressed with the excellent service and warm hospitality. From the moment we arrived, the staff were friendly, welcoming and attentive to every detail. A special mention must go to Mohan Bhatia, who was exceptionally helpful and professional throughout our stay. His kindness, attention to detail and willingness to go the extra mile really made a difference and made us feel genuinely valued as guests. The hotel was comfortable, welcoming and well presented, and the overall experience was excellent. We would happily recommend the hotel and look forward to staying again in the future.
• JV

  Johnny Vowles

  Sep 30, 2026
  1.0
  Booked a room at this hotel via Wowcher, which showed rooms available for the selected date. Confirmation email received. When we arrived, we were told the hotel was full and there was no room for us. To set the scene, another guest was also at reception complaining about not receiving the correct room type they had booked. Our children were deeply disappointed, as they had been looking forward to using the pool and enjoying seeing friends in Marlow. Instead, we had to make emergency arrangements at a much more expensive hotel to avoid sleeping in the car. Thankfully we found a hotel on a Saturday night that had a room available. The hotels reception promised a phone call on Monday morning to apologise, saying the hotels reservations team doesn't work on Saturdays. No call was ever received. No compensation was offered for the significant extra expense, nor was a complimentary stay offered to make up for the distress caused. After sending a complaint email a few days later, a refund was offered. Clearly an issue with the room stock management between them and their agency partners. I would not trust the room availability. **Update following the hotel’s response:** Thank you for responding. However, your reply does not address why the booking process led us to believe our accommodation was confirmed. The booking page showed rooms available for our chosen date, and I received a confirmation email after completing the process. None of the emails I received made clear or referened that the room might not actually be available. I understand your position regarding confirmation directly with the hotel, but recommending that customers check availability overlooks the fact that availability was shown during the booking process. I would ask that you review this process with Wowcher so that any further steps required are clearly communicated before customers travel. Your response also does not address the promised telephone call on Monday morning, which never came. That was a separate service failure and compounded an already distressing experience for our family. While I appreciate the arrangements for a refund, this does not address the significant additional expense of finding alternative accommodation at short notice or the lack of follow-up from the hotel.
• RN

  Rachel N

  Sep 18, 2026
  1.0
  I booked a 2-day spa weekend with treatments included, only for the venue to assign me a ridiculous, impossible time slot without my input. The hotel itself is incredibly mid and the cleanliness left so much to be desired. The glasses in the room, the bath, and the bedroom itself all did not appear clean. When I tried calling to sort out the scheduling, staff were incredibly rude and an employee named Anita actually hung up on me. When I finally spoke to them and explained that I physically could not make the time due to work, they completely refused to change it or offer any flexibility. It is clear their system is intentionally designed this way to pocket your money and force you to forfeit the services you paid for. It feels like an absolute scam. Horrible customer service, dirty rooms, and a total rip-off.