Crowne Plaza Marlow by IHG

Reviews

• SS

  Simran

  2 days ago
  2.0
  Today I went for an afternoon tea. The facilities at this hotel are poor compared to Crowne Plaza Gerrards Cross. The maintenance in the spa area is very poor and disgusting. I was using the jacuzzi and when I looked up, there was paint peeling off, cracks in the roof and the vents were absolutely disgusting! The afternoon tea however was fantastic! Very accommodating with vegetarian food and polite staff.
• AG

  A G

  5 days ago
  5.0
  Everything about crowne plaza was excellent,from the friendly and professional staff to the exquisite glaze restaurant,we were upgraded to king room. Jacuzzi and steam room was a blessing plus wife had a spa treatment Had a beautiful stay and will be coming back again,highly recommended. A big thank you to Dinesh for making our stay very comfortable and welcoming,nothing was too much for you,many thanks
• RA

  Raffaela Accurso

  Aug 13, 2026
  5.0
  We used the Crowne Plaza Marlow as our wedding venue last week and worked closely with Raluca preparing for the event. Raluca was professional, insightful and so communicative. She made the whole planning process so much easier. The on the day running was so smooth and our on the day coordinator Sham went above and beyond to be attentive and check in with us often, working proactively of things didn’t go to plan such as suppliers arriving late. Our wedding was incredibly beautiful and we wouldn’t have done it anywhere else, and the package deal we chose included so many features including a beautiful room for us that night. Thank you to the Crown Plaza and the team for giving us a day to remember!
• SS

  S

  Aug 7, 2026
  5.0
  Mahan (I hope I spelt it right) at front desk made our stay so much more welcoming and special. Patient, informative courteous. All in all a pleasure to deal with. Absolute 5 star service from him. Thank you sir! Spa facilities including changing rooms were clean and welcoming. Sauna, steam room, pool and hot tub all added to our relaxed stay. View of the lake was an added bonus.
• AH

  A H

  Aug 1, 2026
  1.0
  Untrustworthy, deceptive, unaccountable & arrogant….. We booked a Dinner, Bed & Breakfast package for four adults, then amended it to three adults and one child, purely as the hotel recognised my 16-year-old son as a child. The price remained exactly the same as four adults. Our confirmation clearly showed Dinner, Bed & Breakfast, this was reaffirmed at check in. The stay itself was average at best: a tired pool area with peeling paint, children screaming, ‘bombing’ in the water, a totally quiet & empty restaurant with zero atmosphere, and average food. The real issue came at checkout; our bill was significantly higher than expected. After questioning it, I had multiple receipts thrust under my nose and left to try & work it out for myself. Eventually, I was told my son’s dinner was not included in the package despite the booking confirmation saying otherwise and nobody mentioning this at check-in or in the restaurant. This was delivered with smugness, arrogance and disdain. I explained that I did not authorise the sudden additional charge, I was met with a shrug and the words: “That’s OK, we don’t need your card to charge you. We already have the details.” Apparently, this was the duty manager. Is this even allowed? Rather than attempting to resolve the issue professionally, I was met with rudeness, contradictory explanations and dismissal. After raising a dispute with American Express & providing supporting evidence, the hotel agreed to a refund if I first closed the chargeback case. In good faith, I complied. Months of emails, repeated evidence, endless delays & excuses followed, the refund never materialised. The result? No refund, no compensation, not even a genuine apology. The only apology came after repeatedly pointing out that every email focused solely on the invisible refund on a charge that was made up and never authorised, as though they were doing me a favour, ignoring the appalling treatment at checkout. A masterclass in avoiding accountability, and one of the worst examples of customer service at all levels ever experienced. Bravo Crowne Plaza Marlow.