Crowne Plaza Gerrards Cross by IHG

Reviews

• JK

  J K

  3 days ago
  5.0
  I last visited this hotel 40 years ago All the changes are for the best The staff very knowledgeable, polite and attentive. The overall atmosphere was very pleasant. The rooms we had were very special and made our stay a real treat.. The food was excellent ( although more choice in the evening would have been appreciated.) The breakfast selection and quality was particularly good. Only one comment:- whilst we appreciate you can drive round to drop off or pick up at the door a section of dropped kerb at the side of the disabled car parking would be a real bonus. Yes the kerb is painted white but too big of a step for many.
• II

  Izzy

  6 days ago
  3.0
  Went down for my birthday. And a trip to Harry Potter studios. But the service for the restaurant was shocking. Took a total of 2hrs for our food and 2 lots of drinks. We asked for ketchup never received (still waiting lol). We never got asked for dessert. We nearly got told kitchen was shut for dessert until they realised our situation. Rooms were lovely until apparently the aircon wasn’t working or something. I don’t really know. I think there was a lot of miscommunication there. But reception cut off our phone and wasn’t explaining properly over the phone. It was so hot in our room and we just got told to stop messing with our aircon when we got it lower than what they said it could go lower to. And they turned it off as well! Honestly everything was good other than their service. And the breakfast was good other than asking 4 times for basic service stuff. Thought to leave this review to help you improve your quality of service. Thank you. I would probably recommend for business or couple stay to go into London to something. But not for a quick family over night stay.
• MR

  Maria Rossan

  Aug 1, 2026
  4.0
  We recently stayed here with our family and overall had a lovely experience. Usually when we stay at hotels as a family, we receive a call before arrival to check if we need anything, such as a travel cot, but this didn’t happen on this occasion. However, once we requested a cot, it was organised promptly. We also reported a broken toilet seat, which was fixed almost immediately, so we really appreciated how quickly the team responded. As a birthday treat, my husband booked me in for a facial and massage. The spa staff were all very friendly, and Lacie was absolutely amazing. She made the experience so relaxing and special. Dining out with 2 young children can sometimes be challenging, but Tatiana made a real difference. She was incredibly hospitable, attentive, and genuinely cared that we were comfortable and had everything we needed. Her customer service was outstanding and made our family dining experience so much easier. Thank you for making my birthday with my family special and enjoyable.
• JT

  Jorge Tello

  Aug 1, 2026
  1.0
  Redeemed points for a night stay before returning home in Asia, Assistant Front Office Manager (AFOM) Farhan checked me in and understandably requested a credit card for incidentals deposit, in my case I always prefer to leave cash since I don’t want my Credit card holding random amount of money from different hotels while traveling, we all know it takes over 7 days to release. I never had an issue by leaving a cash deposit before until now. AFOM demanded a credit card or won’t be able to check in because it was an inconvenience for them to take cash. I understand every hotel has different policies but never NOT accepting cash as a form of payment. After declining leaving a card then he inquired about the reason but it was too late, his attitude had already ruined the tone of the conversation and deteriorated my stay experience. The hotel was full, the pool was disgusting and the staff little to none helpful at all and the rooms poorly cleaned (found previous guest hair everywhere) Luckily there are MANY other IHG around to choose from.
• EJ

  Emma J

  Jul 30, 2026
  5.0
  I booked this hotel as a surprise for my mum and my son as I thought it would be the perfect way to extend our holiday visiting Buckinghamshire and London. Crowne Plaza, you did not disappoint. From our arrival to our departure, our stay was absolutely perfect. The grounds were well kept, the hotel and decor is outstanding and our room was wonderful, lots of room, 2 large double beds, all the amenities you need and a lovely bathroom. There was plenty of parking and the car park felt safe and secure to leave my car. The staff in all areas of the hotel were so welcoming, professional, friendly, approachable and made you feel that your stay was important to them. From the hotel receptionists to the chef serving complimentary mini bites and drinks to the cleaning staff, the bar staff, the restaurant staff and spa staff, everyone was lovely and made our stay and my surprise simply perfect. I must mention Taffy who was an absolute pleasure to chat with and brought me an early morning coffee and pastry whilst I was sat outside at the Bar & Brasserie so I could let my mum and my son have a lay in. What a wonderful gentleman, truly committed to his role and the care and satisfaction of guests. Being so professional and personable doesn’t come naturally to everyone but you appear to have the right calibre of people working in your hotel and nothing is too much trouble. Our whole stay was brilliant, the bar was well stocked with a variety of drinks. The restaurant menu was excellent and plenty of choice for us all. I have to say the breakfast was outstanding. The spa was also lovely. We used the pool, jacuzzi, sauna and steam room which were so relaxing. Clean, well kept and not too busy. We have booked again for later in the year and are taking my husband and are already discussing further plans to visit again next year for my mums 70th and then our 20th wedding anniversary. I think we might become regulars. Thanks to your staff, who made it lovely and influenced me to wish to return. Would absolutely recommend, 10 out of 10.