Crowne Plaza Gerrards Cross by IHG

Reviews

• SA

  Stephen Amankwah

  6 days ago
  5.0
  I had an amazing experience thanks to Aaisha and April! Their customer service was excellent, and they were both friendly, helpful and welcoming throughout. They really made the experience a great one. Would definitely recommend and come back again! 😊👍
• JH

  James Harvey

  Oct 8, 2026
  5.0
  We stayed in a suite and were blown away with how big the room was, everything was clean and spotless, comp. Mini bar, hot chocolate and slippers/bath robes all in the room. The beds were king size and very comfortable. Air conditioning in the room was good too. Breakfast was plentiful with a great selection of fruit, yoghurt, pancake making machine, croissants etc and cooked breakfast items. Swimming pool is a good temperature, quite busy sometimes but we still had a great time and everyone was friendly. It was a really family friendly hotel, we will definitely be back!
• MS

  Manpreet Singh

  Oct 6, 2026
  5.0
  I recently had a lovely stay at Crowne Plaza Gerrards Cross and had a wonderful experience from start to finish. The hotel itself was beautiful and comfortable, and I really enjoyed the spa, breakfast, and all the facilities. Everything was well presented, relaxing, and made for a very enjoyable stay. I would also like to give a special mention to Aaisha at the front desk. She was absolutely fantastic and went above and beyond to help me with my special requests. She was friendly, attentive, and genuinely went out of her way to make sure everything was taken care of. Her kindness and professionalism really stood out and made my stay even more enjoyable. Overall, I had a fantastic experience at Crowne Plaza Gerrards Cross and would definitely recommend it. I’ll certainly be happy to return in the future. A big thank you to the whole team, and especially to Aaisha, for making my stay so special!
• SG

  Sophie Goddard

  Sep 30, 2026
  5.0
  8 of us stayed 1 night at the Crowne Plaza Gerrards Cross to celebrate my parent’s Golden wedding anniversary. My father worked at the hotel back in 1969 and when we mentioned this at check in they were so fascinated and took a genuine interest in knowing more about the hotel back in the day. In particular, Sarah, Ibrahim and Taffy. They treated my parents like VIPs and made our stay so special. We can’t thank Sarah enough for being so warm, welcoming and caring. She truly optimises great customer service. If I could give 6 stars I would. We look forward to coming back to stay in future. Thank you again!
• NE

  nnamdi edekobi

  Sep 26, 2026
  3.0
  Our stay was a mixed experience. As an IHG Ambassador member, we were disappointed not to receive the full benefits and recognition associated with our status. The restaurant team, particularly Tatiana, Inma, Vamshi, Varum, and others, provided exceptional service and deserve commendation. Unfortunately, the front desk staff were unfriendly and lacked basic welcoming gestures. An apparently scheduled but unannounced fire alarm drill was unsettling, while unanswered calls from our room made it difficult to get assistance. Furthermore, the air conditioning was inexplicably centrally controlled and locked after a few days of unrestricted control, forcing us to repeatedly call the front desk for any snd all adjustments, often with frustratingly long waits. Overall, the outstanding restaurant food and service was overshadowed by poor front desk hospitality, communication, and room comfort. We expected a much higher standard from an IHG property.