Premier Inn Birmingham City Centre (Exchange Square) hotel

Reviews

• MS

  Melanie Szabo

  Aug 8, 2026
  5.0
  There comes a time when you encounter such brilliant customer service that you are absolutely compelled to write a review. Greeted with the the biggest smile and jolly disposition after a lengthy hectic journey from London, I arrived at The Premier Inn, Birmingham Exchange, on the desk sat Premier inn’s most premier member of staff, his name is Nabs. This young man clearly loves his work and working with the public. In a world where everyone is knackered and short of smiles, he greeted my friend and I (there for work) and did the most amazing thing that anyone could ask for…he upgraded me to a premier plus room. Nothing was too out of reach for Nabs. Help with directions, extra towels bottles of water, all the luxuries that the premier inn can give you. He made it happen and always smiling, treating me and all the customers with kindness and incredible patience. I might just say the breakfast is excellent too (thank you Nabs) and all the staff are top quality (apart from a few surley folks) Chevaughan, on the night desk, included. Nabs and Chevaughan are rare in the world of customer service these days, young people with their eye on the ball (honestly saw Nabs smiling whilst hearding a party of thirty plus people on a Saturday evening with little to no effort) One day this man should be a manager and if you are listening…Premier Inn Birmingham Exchange, you should promote this young man because he could teach a few others around him a thing or too. But Nabs’s Customer service was out of this world with his humour, banter and warm professionalism , just a beam of sunshine. Other customers commented on his disposition at the time also. I honestly wouldn’t have made it through a very tough five days of hard work, coming back the hotel to be greeted in such a way made me feel at home and so welcome. So if you stay at a Premier Inn and it’s in Birmingham, I hope you meet the Basketball playing top premier Inn member of staff who name is Nabs. Thank you Nabs! (New manager of The Birmingham Exchange, Premier Inn) Mel :)
• JB

  Jessica Bateman

  Aug 7, 2026
  5.0
  Stayed here for 1 night with family, was very clean, room was lovely, amazing for price. Will at the desk was absolutely amazing, booked our rooms next to each other as he had realised we have the same last name. He was absolutely lovely, joked with us and made us feel very welcome. After we checked out we came back as we had forgotten something and he went to go and grab it for us. Very happy with our stay, would definitely recommend
• MO

  Matthew Oconnor

  Aug 4, 2026
  5.0
  Great stay me and my family felt very welcoming on checking in the staff were all fantastic. Room was nice and clean . The bed felt fantastic after the long day Id had . And breakfast was delicious 🤤. I will definitely be staying again and would highly recommend any one to stay here
• KK

  Khalid

  Aug 2, 2026
  3.0
  The location was good, however the adjacent NCP car park is the worst. Room service staff disappointed me, the exaust in the bathroom was too loud , specially at night time it really disturbed the sleep. A lot of things required improvements.
• LD

  Lucy D'Cruz

  Jul 31, 2026
  1.0
  Stayed here for 1 night, booked for a work trip. I arrived late in the evening. Sadly I didn’t fully check the room until I was about to sleep, and then noticed a lot of dirt, someone’s old sock in the corner, and what looked like potentially pubic hairs in the bed 🤢. I picked out around 20 of them and as it was late by this point and I was already undressed I had to sleep in those sheets. No-one on reception in the morning to mention it to. The over-priced breakfast was not great, congealed eggs that looked like they’d been sat there for days (it was only 7:25am). The breakfast area was also not clean, the amount of dirt down the side of my table was definitely not accumulated in the 1 hour before I came down (breakfast started at 6:30am). I know a premiere inn is relatively basic but you still expect it to be clean. Would definitely not stay here again of my own accord that’s for sure.

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