The opening times need to be updated online. We travelled over an hour with a 5-week-old baby and a toddler, only to arrive and find that it was closed. I was extremely disappointed, and so was my son, who had been really looking forward to visiting. Online, it states that you close at 5:30 pm, but we found out that you actually close at 2:30 pm, with last entry at 12:30 pm. Please update your opening times online to avoid other families making the same wasted journey. It was very frustrating and disappointing, especially after travelling so far with two young children.
It was okay. A little spenny for what is actually there but it’s okay for a couple of hours with the kids. They enjoyed themselves. Okay for adults as there is a fair bit of seating and places for food and drink.
My day was ruined by the company that manage the photos. First of all I tried to purchase photos at the venue and the staff were not productive at all, while people were waiting for their photos they should move out of the queue for others to be served but that didn’t happen so I thought I would buy some photos online instead of waiting. Well even worse the company that manage the photos ‘Events photo team’ took my money and sent no confirmation or anything. I had to contact support who were acting as though their technical glitch was my problem, I had to provide all the proof and was told they need to investigate, I was given no lead time or anything. After a week I said I just want a refund as the moment passed I don’t want the photos anymore. They ignored my request and days later sent the download link, I did not download the photos as I had terrible service and I want a refund and they have not responded. Legoland need a company that can actually do the job, as a returning customer I expected better treatment, I will never use this company again
RW
Ruth Walters
Oct 1, 2026
Weve had an amazing time here today. Plus points were its fully wheelchair accessible, it was quiet, £10:50 for parent and toddler was an absolute bargain. The little cafe was also very reasonable.
We loved the rides, 4D cinema and the fact we could watch all 3 films and go on the rides more than once.
The downside was we found it difficult to get there as the bridges across the canal always ended with steps to get to the upper level. So there was alot of going back and forth trying to find a suitable way.
Also the fact they shut at 2:30 on a school day. We arrived at 10:30 and could easily have stayed until 4:30 as our 4 year old was in his element just creating things from lego.
All the staff were so friendly and we enjoyed doing the activities pack and getting a mini figure at the end.
We will definitely be back.
Always good fun day out here with the little one. Small ball pit area for 3 different age groups crawlers, toddlers and then bigger kids. The 4d cinema is always great fun and different shows through the day. Daughter always loves the laser ride and the mini lego village with lots of interactive things around it for the lods to play with. She loves the boat ride and when its quiet theh let you stay on for multiple rides. We always have great fun designing a lego car and racing this aswell as getting involved in the activities during the day such as make a dragon and contribute to the anniversary mosaic. Great day out in bham.