Holiday Inn Express Birmingham - South A45 by IHG

Reviews

• DK

  David Kamell

  Aug 6, 2026
  1.0
  I recently stayed at this hotel and had a deeply negative experience, primarily due to the conduct of the lady manager. Her behavior was consistently unprofessional and, in my observation, discriminatory. On multiple occasions, she displayed extreme hostility towards guests, particularly Muslim women wearing headscarves, making me feel deeply uncomfortable. Threats of reporting guests to the council over minor issues like a temporarily malfunctioning room card were common, and she often responded with aggression rather than assistance when guests approached her for help. This pattern of poor customer service and what appeared to be racist attitudes has been noted by other guests as well. I cannot recommend this hotel while this management style persists.
• SV

  Silvia M V

  Dec 7, 2022
  2.0
  Room was freezing. Thermostat in room said 24° but cold air coming from the Aircon. Unable to alter temperature from the room. Informed front desk twice, they said they would bring me a heater but never happened. Big bedroom, better decor then the usual HI Express and modern bathroom. Phone full of dust
• KB

  Kevin Robert Brown

  Oct 26, 2019
  5.0
  Great place to stay.
• DW

  david woodburn

  Mar 2, 2019
  5.0
  Best Holiday Inn I have stopped at. Everything was perfect and have great pleasure in thanking the management and staff for a very enjoyable stay. The cost being less than £40 for bed and breakfast for two people. I would recommend this hotel to anyone.
• NP

  Nato “NATO” Pott

  Jan 21, 2019
  1.0
  Cold room, very noisy room with extreme levels of banging from the staff bk door from 9 till 11.30 then it started again at 4.10. 2 fire drills were we had to get out of bed and go down then to wake up to no water to shower or make a drink also no breakfast so an absolute disaster. . The pic shows how the beds are made . Its not as good as my 7 year old can do. REALLY DISSAPOINTED to say the least