Holiday Inn Express Birmingham - Snow Hill by IHG

Reviews

• JF

  Joanna Frost-Bryant

  1 day ago
  4.0
  It's a good option if you need to be near the centre of Birmingham. Only slight grumble was a very noisy fan and inedible sausages at breakfast! But room was comfortable and staff helpful.
• JJ

  Jess

  Oct 6, 2026
  5.0
  We couldn't have had a better experience here. My baby was having surgery at Birmingham Children's Hospital and we stayed the night before and the night of the surgery as we were not all allowed in the hospital overnight with her. The staff, including the manager could not have been more kind and helpful. We had a lot of luggage including a travel cot and she was being discharged after checkout which meant we would be stranded before being picked up with her after having had surgery and with a lot of luggage. They overheard this, extended our stay for free so we could leave our luggage in our room and settle her after leaving hospital before making our way home. They were extremely helpful and we are so grateful for everything they did for us. The room was actually much nicer than expected, lovely bathroom and was all very clean.
• AT

  Ashley Trainor

  Sep 27, 2026
  5.0
  We had a brilliant stay at this hotel and couldn’t have asked for more. Every member of staff went above and beyond to make everyone’s stay as enjoyable and comfortable as possible. From check-in to check-out, everything was smooth and well organised. The gentleman who checked us in was a breath of fresh air. He explained everything clearly, answered all of our questions and made us feel genuinely welcome. Nothing seemed too much trouble. Breakfast was excellent, with a great choice available. We found a table, helped ourselves to cereal and pastries, and also enjoyed a freshly cooked breakfast. The hotel’s General Manager was also a delight to speak to. We witnessed him dealing with an unruly and demanding customer who was swearing and pointing at him. Despite the difficult situation, he remained calm, professional and courteous throughout, handling it with real expertise. He is a real credit to himself, his staff and Holiday Inn. It was refreshing to see such a high level of professionalism and customer service. We thoroughly enjoyed our stay and would definitely stay here again. Highly recommended!
• AA

  alfaddagh

  Sep 24, 2026
  4.0
  - الموقع جيد جدا بالقرب من السنتر. - الغرف واسعة. - يوجد وحدات تكييف باردة يمكن التحكم بها. - فريق العمل في الفندق ودود ومتعاون. - يوجد مكينة قهوة مجانية للنزلاء عل مدار الساعة. - لا يوجد في الغرف خزنة(صندوق أمانات) (saftybox). - لايوجد خزانة ملابس. - عدم تنوع بوفيه الإفطار حيث يتم تكراره يوميا بنفس الاصناف مع عدم وجود خيارات حلال لان اكثر الاصناف لحوم. - عند تسجيل الدخول للغرف كانت أغطية السرير غير مفروشة بل موضوعة داخل اكياس على الرف والاغطية قديمة ومستهلكة وبعضها يتضمن بقع.
• EY

  Elwin Yap

  Sep 19, 2026
  1.0
  I booked 2 rooms, and both were specifically booked as 1 double bed + 1 sofa bed. However, when we checked in, I was very disappointed to find that the rooms provided were only 1 double bed with no sofa bed at all. I immediately raised the issue with the front desk, but the response was simply, “Sorry, unfortunately we can’t do anything.” There was very little effort or willingness to actually resolve the problem or provide any alternative. What makes this even more frustrating is that I booked and paid for a specific room type, yet the hotel provided a different and lower room configuration while charging me the higher rate. If the room type I booked was not available, I would expect the hotel to at least provide a reasonable alternative or make an appropriate adjustment to the price. Mistakes can happen, but what really disappointed me was the lack of ownership and customer service when I brought the problem to the front desk. A simple “sorry, we can’t do anything” is not an acceptable way to handle a booking issue. For a hotel under the Holiday Inn Express / IHG brand, I expected much better service and accountability. This experience has seriously affected my confidence in booking this hotel again.