Holiday Inn Express Birmingham - City Centre by IHG

Reviews

• RR

  rafiu

  2 days ago
  1.0
  Check in was extremely poor. The lady checking us in was apparently new but when I was asking things that I know can be done (for example to take all the payments in one room and route it all to one room) she kept saying no it’s not possible and the team members around her were not supporting her. I then asked her if she was new and she said she had been there 3 months so not exactly new and there was no trainee badge on her. She initially tried to take payment for the wrong amount of around £36.00 per room which would be the room rate without tax and I explained her to double check but she was adamant that she was correct. Her colleague then finally decided to help her despite 4 of them all being available when I was checking in as there were no other guest. She then tried to charge the card on file twice despite me telling her that I will pay with a different card than the one on file and she did not apologise about that until I mentioned it. There was no loyalty recognition, no explanation about hotel facilities like breakfast and WIFI. Later on we went to make new keys because we had 5 rooms in total and it’s not absurd for some of the keys to get mixed up. The guy cutting us keys (from Congo/Belgium) was not friendly at all and was being difficult with cutting keys despite us showing our IDs matching with the room name. Once the key was cut it did not open the room so we had to come back down to make new keys. Finally we returned around 5am after a night out and one of our rooms was unable to get into his room but the same receptionist refused to make him new keys because apparently he had already made keys prior. My friend they had to sleep in a different room and share a single bed between 2. Overall very poor service, rude staff that did not seem like they wanted to be there at all, and lack of training and understanding of the job. One of the worst hotel experiences I had in a long time.
• MW

  Matt W

  3 days ago
  4.0
  The room was clean, albeit tired . Bathroom was a bit tired and prone to flooding. Lifts a bit of a nightmare, very slow and always full However, the staff were great and friendly. The room was good despite issues mentioned and well equipped. The breakfast offering was varied and tasty and included in the price. 10 mins walk into city centre For the price, and being in a city centre, i thought was very good value
• AL

  A L

  Sep 28, 2026
  5.0
  Parking was a bit of a pickle, but it was alright, you want Aston Place on the ramp of the Crowne Plaza, not the one underneath it. Overall the stay was pleasant, it's just off broadstreet where all the bars are and close to city centre shopping. It is quiet for the location that it is at. We booked an accessible room which was spacious and the height of the bed was good and easy for my friend to get on and off without assistance, which is great as it gives them their independence, it was the same with the bathroom Facilities. The roll in shower allowed a manual wheelchair to go in and out freely. The wooden seat for the shower chair is a nice feature.
• CH

  Cari Hill

  Sep 26, 2026
  5.0
  Adi helped us check in today! He was fantastic so genuine and helpful! He helped us in every aspect as to make it all go smoother and made sure we knew if we needed anything that he would be happy to help - we found that adi went above and beyond for us! the room we had was very spacious and clean - the hotel helped with the parking price a lot! But where we had parked was a bit awkward but its no worries! Fabulous all over!
• JR

  Jim Rice

  Sep 24, 2026
  1.0
  After initially standing in line for 5-7 minutes waiting to be served and then when I was served and my booking could not be found I was told to "Step aside"- so they could serve everyone else. Wow what friendly service! Unfortunately the service from Guest Service Manager did not improve. When he advised the room with a double bed I had booked specifically, had been given out to someone else as I was a day late to arrive (I understand and am ok with that and not getting a refund for that night -it was my fault- but I still paid for a double bed for the 4 nights- it should be available for the last 3 nights?!) When I said that is not acceptable - he said well you can have a single bed or we can give you a refund-leaving me with no where to stay that night! Still frustrated, after my 30 hour journey from Australia, he said "if you are going to be like that I'm cancelling your booking and will give you a refund!" So there I was with no where to stay that night at 6:30pm on a Sunday night! General Manager never returned my calls or emails either.

Frequently Asked Questions About Holiday Inn Express Birmingham - City Centre by IHG