Holiday Inn Express Aberdeen Airport by IHG

Reviews

• MJ

  Mike Jones

  Oct 8, 2026
  1.0
  I’ve stayed at this hotel multiple times and, unfortunately, the biggest issue isn’t the rooms or the facilities, it’s the way guests and staff are treated. The atmosphere created by the management is incredibly uncomfortable. The general manager has a very obvious “I’m above everyone else” attitude and speaks to staff in a way that is patronising and belittling. It is genuinely uncomfortable to watch, particularly when many of the employees are young. What concerns me even more is what I have witnessed involving female members of staff and male guests. There have been instances of behaviour that was clearly inappropriate and sexually harassing towards young female employees, yet there appeared to be very little done to support or protect them. Watching young staff members have to deal with that while management seemingly carries on as normal is honestly shocking. The attitude towards guests isn’t much better either. I have personally witnessed the manager speaking to guests in a rude and condescending manner, with the same apparent attitude that she is somehow above them. That is not the standard of customer service I would expect from a hotel, regardless of how busy it is. I’ve stayed here enough times to know that this isn’t a one-off bad interaction. There is a clear culture issue. Staff deserve to be treated with basic respect, young women deserve to feel safe at work, and guests deserve to be spoken to like human beings rather than inconveniences. I certainly won’t be rushing back. A hotel can have clean rooms and a convenient location, but if the people running it make both guests and staff uncomfortable, none of that counts for much.
• AK

  applekos1211 konstantin

  Sep 29, 2026
  5.0
  All good...
• GD

  Graeme Dow

  Sep 21, 2026
  5.0
  Nice and clean and good breakfast and 2min from the terminal
• TB

  Trygve Berge

  Sep 14, 2026
  2.0
  Did book a room with bed for a baby, did get it confirmed it would be ok. Did never get any baby bed. Baby was 1½ year old.
• NR

  Natalie P. Rodriguez

  Sep 11, 2026
  4.0
  It’s a very good option if you’re looking to stay close to the airport. Staff if friendly. Room is comfortable and breakfast is honest. Access to the airport and to rental car agencies is easy. I totally recommend.