Best Western Plus Bradbury Inn & Suites

Reviews

• WF

  Wanda Frain

  1 day ago
  4.0
  PROS: very convenient to restaurants and shopping. Quiet hotel. Clean rooms. Beds comfortable although very high to get into and the soft mattress topper slid on bed, had a divett in the middle, wasn't comfortable. Cleaning staff was amazing - very accommodating to requests. CONS: Upon check-in, was told because had 3 people in my party instead of 2, would be charged an additional $5/night. Even though the reservation was for a 2 queen suite - so 2 queen beds and a sofa sleeper. That was very frustrating and have never had to pay extra for one person. Door handle to room is DIFFICULT to get door open - you have to push down, pull up, and sometimes repeat to get it to open. There was ONE TV (usually two in a suite) in the corner of the room by the window and was very difficult to turn it enough that the other bed and especially the couch area could see it well. The TV remote did not work most of the time - had to take the battery cover off and twist the batteries to get it to work but the TV guide button never worked. The TV also had a solid black line down the screen toward the right side. The hotel was non-smoking but second floor reeked of weed.
• MM

  M. M.

  Feb 19, 2026
  5.0
  A good night's sleep and a good breakfast. Clean comfortable room. The desk person helped take out luggage up the stairs even though he wasn't asked. It was appreciated.
• AB

  Alicia Bellew

  Feb 18, 2026
  3.0
  It was a very appealing hotel from inside! Room was Great! Had a lot of trouble with the door handle to the room but overall clean and comfortable. Good location for food and shopping! Something I had an issue with was a "personal assessment" of a personal situation... After checking out, I received a an additional charge on my card. When I called to question it they told me that they had to discard the bed mattress because it was wet and had soaked into the mattress padding.. 🫣🤨 Now " read between the lines... the bed was used for what beds are used for right before we checked out... and I don't know about you but when I'm "rolling in the hay" IT Gets Messy" 🙃 I didn't really know what to say to them. I didn't really check to see how "wet" we left the bed , Im not saying I don't understand being charged for damage to something.. And if they felt like they needed to discard a used mattress... By all means, but I would have liked to have known they were going to charge me instead of calling to inform me they were going to run a separate charge after the room was checked out! Because it was a SHOCK! These are hotel rooms that I can assume "get used" pretty often...I wasn't happy about the surprise charge!!! BUT I will tell you that I ain't MAD about the fee... It was WORTH it 😜 ( but I'm in no way condoning damage to property)
• SG

  S Garvey

  Dec 10, 2025
  5.0
  Very, very nice and much, much less expensive than the bigger brands.
• CH

  Cathleen Harrington

  Nov 24, 2025
  5.0
  Fantastic customer service!

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