Tru By Hilton Savannah Midtown

Reviews

• MW

  Mengxuan Wu

  6 days ago
  5.0
  Worth the price. Very nice
• CS

  Cindy Shapland

  Jan 2, 2026
  5.0
  Nadia at the front desk is SUPER nice and friendly. This is our second stay at this hotel.
• JD

  Jonny D

  Jan 1, 2026
  1.0
  THIS HOTEL DISCRIMINATES AGAINST PEOPLE WITH DISABILITIES Went to check-in. Mentioned that we had a service dog (was also already marked on the reservation). Stayed at 30 Hiltons in just the past year in a dozen different states, we’ve never had a service dog related issue at any of them until today. The woman at the front desk said we needed to fill out a pet policy sheet. Athough it is management’s job to educate their employees on ADA compliance, I attempted to explain to the woman that a service dog is not a “pet”, and that many parts of their pet policy did not apply to a service animal. That is federal law. Any quick google search could confirm this. In fact, I continuously suggested that she simply google and look it up for herself. Unfortunately, she could not comprehend this and quickly became VERY angry, combative and kept saying that she did not care about federal law and that we needed to follow their hotel policy and sign their “pet policy” document. I said that I would simply cross out the two parts that definitely did not apply to service animals (having to pay a pet fee and that the animal would not go in public areas) and began writing an explanation in the “notes” section of the document that these did not apply to a service animal. The woman did not seem to like this as it somehow made her even more aggressive. I asked for a manager. She refused. Instead, she continuously screamed to her co-workers, “he’s scratching all over the paper!” Obviously, I am not signing any document that I am not legally required to follow or agreeing to pay for a pet deposit that is illegal. The woman then told us to go to another hotel and refused to serve us further. At that point, I had nowhere to turn but call Hilton corporate. Since the woman was still yelling, I stepped outside to call Hilton Honors. Corporate profusely apologized and confirmed that this employee was 100% wrong and shocked that the woman was yelling and acting this way. Corporate then put me on hold in order to contact the property and reverse my check-in so that I received a full refund. Just when I thought it couldn’t get any worse, while waiting outside on-hold, the woman at the front desk actually stormed outside, got into our faces and begun harassing, effectively frightening my family and our service dog. Who hires someone like this? Personally, I don’t think anyone with this lack of empathy should be working ANYWHERE in hospitality. I told the woman that I was on the phone with Hilton Honors and that they were trying to contact the property and to leave us alone. After a few more minutes, Hilton corporate came back on the phone to inform me that they spoke with front desk management at the property and refunded our stay. Corporate also mentioned that the property management apparently apologized for the incident, though no one actually followed up with us. Instead, the property apparently called the police and said that we were trespassing. All we were doing was standing outside while Hilton was setting up a new reservation. Personally, the unprofessionalism of the front desk staff was appalling and not something I’ve ever seen at any hotel. Though, what upsets me the most is the complete lack of understanding for basic ADA compliance and the woman’s arrogance and fragile ego to be “right” about something that she is so confidently wrong about. Even when I have bad experiences at hotels, I typically do not write reviews but people should be aware of this experience. Many folks with disabilities simply do not have the physical ability to speak up for themselves and some businesses clearly attempt to take advantage of that. This was wrong and any employee like this one should feel awful for treating people that way. Not to mention, this is DISCRIMINATION and illegal. IF YOU HAVE A SIMILAR EXPERIENCE AT THIS HOTEL, I RECOMMEND THAT YOU FILE AN ADA COMPLAINT WITH THE DOJ. MORE INFO ON HOW TO DO THIS CAN BE FOUND AT ADA (DOT) GOV. FINES GO UP TO 55-150K! I will update this review if, and when, the property attempts to follow up and contact us.
• CG

  Claudia Garcia

  Dec 27, 2025
  5.0
  My family loves Tru hotels and our stay here helped reinforce that love. We arrived a little earlier than check in time, but Nadia and Shanika went above and beyond to give us a room right away. They welcomed us with a little detail for Honors members and made us feel at home. As usual the room was very clean and comfortable, and breakfast was amazing as well. Thank you Nadia, Shanika and all Tru staff.
• BG

  Britney Gibson

  Dec 14, 2025
  3.0
  My stay wasn’t the best but the staff had great customer service and were super accommodating! On day 1 within the first 1.5 hour, we had to switch rooms because our keys wouldn’t work. The next room, there was absolutely no circulation whatsoever and the thermostat didn’t work! The room felt like a sauna and due to no circulation, it carried a stale odor to it. Throughout the stay, we had to switch keys and get our keys programmed from physical copies and digital copies! On the second night at 1am, the heat was unbearable to sleep in, so we had to request a fan to sleep. When the fan was brought, the staff member felt how hot our room was from the quick exchange and commented on it. These things didn’t make the stay enjoyable! But again, the staff were nice and professional throughout every mishap we had! Although we were uncomfortable and inconvenienced, it wasn’t the worst experience! We were grateful for the amenities offered such as hot breakfast, the gym, nice lobby area that we sat at to eat our takeout. The rooms were clean and we saw housekeeping frequently throughout our stay! The location was great and close to plenty of places! Just wish our actual stay and experience with our rooms were as accommodating as the staff and amenities because our funds went to the room to house us as our home away from home for the time being.

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