Spark by Hilton Savannah Midtown

Reviews

• ST

  Skye Taylor

  Nov 7, 2025
  1.0
  Staff and Management are very rude , The general manager who said his name is Sam got loud and aggressive with me on the phone. TERRIBLE customer service ZERO hospitality .
• SA

  Siilawy Abdulrahman

  Nov 1, 2025
  1.0
  As soon as we walked in to get checked in from a 6 hour drive, the person at the front desk ask for a ID. So we gave him a global entry card but he first said it was expired but it expires in 2030. Then he said it needs a birthday on it, and it did have one. After that, he threatened to kick us out and said it was his property and he could do whatever he wanted.
• AS

  Amjad Silawi

  Nov 1, 2025
  1.0
  Dear Hilton Guest Assistance Team, I am writing to report a serious incident that occurred on October 30th, 2025 at the Spark by Hilton, Savannah GA. During check-in, the front desk employee refused to recognize my Global Entry ID, a U.S. Government–issued identification card. When I politely asked for clarification, the employee became hostile and verbally threatening, stating that he would “throw me and my son out” because “this is his property.” This behavior made both me and my son feel unsafe and intimidated. Such conduct is unacceptable in any setting, especially from a Hilton representative. Please open an urgent investigation into this incident and provide me with a case number for reference. I also request a written response outlining the corrective action being taken and assurance that no retaliation will occur should I choose to pursue this further. I have documented the incident and plan to file a police report for the threats made.
• LC

  Lucinda Carmack

  Oct 29, 2025
  5.0
  Spark is very clean, room very nice & updated & Raj was friendly checked us in very quickly which was great after our long drive.
• CC

  Courtenay

  Oct 11, 2025
  4.0
  When we checked in two days ago, we requested a quiet room. Little did we know that room 135 would be near the trash dumpsters and that we would be awakened at 5:48 Saturday morning when the trash was picked up. The dog that was near us was quieter! Next time we will ask for a higher floor on the side of the street. The room itself was quiet. The bed was comfortable, and we used our own pillows since the hotel pillows were flat and lifeless. The TV and mini fridge worked perfectly. We also had plenty of hot water in the sink and shower. The sink by the door was unexpected. When entering or leaving the room, we had to enter slowly to be sure no one was by the sink when we entered. That wasn’t difficult to do since the door was difficult to open. The door from the parking lot to the first floor was also difficult to open using our room key. The fitness room was adequate. It had what we needed. It also had water, a TV and towels. Breakfast was cereals, fruit, muffins, bagels, hard-boiled eggs, yogurt, but nothing hot, except oatmeal which had to be fixed individually. The orange juice tasted watered down. They had three types of milk, including oatmeal. Coffee was available, as well as hot water for tea or cocoa. The breakfast area was adequate, and the staff was helpful and friendly. The location was ideal, only 20 minutes from Savannah. The front desk staff was also friendly and helpful.

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