Homewood Suites by Hilton Savannah Historic District/Riverfront

Reviews

• NN

  ncadwell1

  Jan 4, 2026
  2.0
  I stayed here over New Years Eve. The bathroom ceiling had mold all over it. The valet staff was rude and took incredibly long to get my car and now to top it off, on my bill I was double charged for valet parking. I called the hotel to have the issue addressed and there was no one able to help me. As a Diamond member I am really disappointed with my experience here. Would not recommend or stay again.
• ML

  Mary Lewis

  Jan 3, 2026
  2.0
  The good – Complimentary breakfast. Nice, helpful staff. The not so good – Parking is a ripoff: $40 a day for self-parking. You can easily find parking for $2–$10 a day within a 10–15 minute walk of the hotel. The rooms are carpeted, and our room smelled like mildew. The bathroom exhaust fan did not work, which likely explains why the ceiling paint was peeling. This hotel is in desperate need of renovation. The pullout couch mattress was very thin and extremely springy. I ended up walking next door to the AC Hotel, which is new, and the difference was night and day. The AC was well worth the cost.
• JJ

  Jiacheng

  Dec 30, 2025
  1.0
  I rarely write negative reviews, but future guests—especially Hilton loyalists—deserve the full story before booking at Homewood Suites by Hilton Savannah Historic District, particularly during the busy Christmas season. I booked a premium water-view room with balcony as a Diamond member for my one-night stay, right in the heart of Christmas festivities, only to be downgraded to a standard room with no notice due to sell-out. The noise from the adjacent rooftop bar and public restroom was relentless through the holiday night, making sleep impossible despite my exhaustion from travel. Service fell short too—water was only provided after repeated requests, and my chosen snack benefit was overlooked entirely , which I am not saying I urgently need it. But I do think it is lack of consideration. I am always keeping my smile on my face, acting very politely and respectfully. Management adjusted the rate, which was a fair start, but no bonus points compensation has been detailed or posted for the downgrade, holiday disruption, and lapses. It’s disappointing when a “home away from home” during Christmas feels like an afterthought, leaving you unsettled instead of refreshed and festive. If you’re eyeing this spot for its historic charm over the holidays, ask upfront about true room availability and noise levels—those details matter more than the views you might never get. Hilton can do better, and future stays depend on it.
• KT

  Karen Tate

  Dec 29, 2025
  1.0
  Unfortunately, my stay at this hotel was extremely disappointing. From the moment I arrived, the experience went downhill. The hotel was overwhelmed with dogs — far beyond what is reasonable for a so-called pet-friendly property. There were dogs everywhere, many wearing muzzles, and the smell and noise were constant. Barking could be heard throughout the halls and rooms, making it very difficult to rest or relax. The front desk experience was even worse. A staff member named Manny was rude, unprofessional, and provided completely incorrect information about checkout times and additional charges. I was given conflicting and misleading details about when I had to leave and what I would be charged, which caused unnecessary stress and confusion. When I tried to get clarification, Manny was dismissive and unhelpful, making the situation even more frustrating. Between the nonstop noise, the overwhelming number of dogs, the unpleasant odors, and the poor customer service, this hotel failed on every level. A hotel should be a place to rest, not a chaotic kennel with disorganized staff. I would absolutely not recommend this hotel to anyone looking for a clean, quiet, or professionally managed place to stay.
• PM

  Patrick McDonnell

  Dec 24, 2025
  1.0
  After paying more than $ 300 for a suite and spending over $100 at the bar, I tried to order food and was told I needed to go to bar in person to order food which by the way was another $100, I had to go to the lobby to get soda and water anther $30 but had to ring up myself and wait for a bag for 9 soft drinks, after all that I went back to bar to pick up food, 3., plates adnd had to ask 3 times for a bag, on the way back to suite I ran into manager who looked at me like I was crazy, and did not care about anything I said and walked out of elevator , and the Hilton customer service number was no help at all, what kind of hospitality is this, I guess I’m going back to Marriot because Hilton doesn’t care….

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