We stayed one night here. The room was “clean-ish”, no bugs, but the floor was filthy, the carpet had several stains, it was fraying, and there was dried red goo in two places. Also the bath towels had long black hairs on them. The tile floor clearly needed a real mopping, too, so we kept our shoes on the whole stay.
We had a first-floor room. At midnight a child was screaming bloody murder in the hallway just a few feet from the front desk, outside our room door and it was so loud there’s no way staff weren’t aware, yet nothing was done.
At 2 a.m. the people above us seemed to be dragging furniture around, which was annoying but I didn't bother to report since I was still awake from the screaming child. While we didn’t hear interstate traffic, the inside noise was plenty.
Service was the biggest letdown. During a citywide boil-water notice in Pooler, the front desk agent, Maryann, never informed guests, brushed off my question via chat, ignored the link I sent her, and never followed up. I ended up calling the Diamond desk myself to get answers. Essentially, the city said there was a boil-water notice, while Maryann said she hadn’t heard anything, and the Embassy next door didn't hear about it either so the Diamond desk concluded “all was fine.” Uh, sure.
For one night it was tolerable, but this property isn’t up to Hilton standards. It’s slightly better than the nearby Home2 Suites, but not by much. Sadly, Hilton’s quality seems to be sinking in Pooler, Ga.
Edited to update: Since my stay, I have learned that Pooler’s water supply was in fact contaminated with fecal matter — a serious public health issue that made national news. This contamination did affect the hotel’s water supply. The fact that Hilton and this property not only failed to warn guests, but also denied any issue when I specifically asked, is absolutely unacceptable. Guest safety should never be dismissed or ignored, and the mishandling of this situation shows a complete disregard for transparency and responsibility.