Hilton Garden Inn Savannah Airport

Reviews

• TG

  Tommy Gaddis

  3 days ago
  5.0
  My flight arrived at noon and I got to the hotel around 1240. There were no rooms available yet for early check in but Johnnie B. Coordinated with the cleaning staff to get a room ready so I could get settled in very quickly. I was traveling without a rental car and I can’t tell you how great full I was for the effort.
• RC

  R Coggins

  Feb 24, 2026
  1.0
  I had a very disappointing experience during my stay on 2/20/26. Prior to arrival, I received a digital key for Room 331. When I arrived at the hotel, I went directly to the room, used the key to enter, and realized someone else’s belongings were still inside. I quickly recorded a short video for documentation and left the room right away. I went straight to the front desk to report the situation and showed them the video. The first questions I was asked were, “Are you sure you’re at the right hotel?” and “Are you sure you went to the right room?” Since my digital key successfully unlocked the door, it was clear that I was in the correct location. The front desk associate began making a call to someone when another employee joined her. The two of them proceeded to have side conversations as if I were not standing there. At one point, the second employee repeatedly asked about location of her Amazon delivery, and the first employee paused addressing my issue to help her locate the package, all while I was still waiting for my situation to be resolved. Eventually, the first employee asked the second to handle my issue and walked away. I was finally assigned a new room. Throughout my entire interaction with them, not a single apology was offered. It wasn’t until my fiancé went downstairs to address them about the situation that an apology was finally offered along with room compensation. Beyond the inconvenience, this situation felt unsafe. Assigning an occupied room to another guest is a serious error. The person staying in that room could have believed someone was attempting to break in and reacted defensively. The lack of urgency, professionalism, and basic courtesy was extremely disappointing. I hope management takes this matter seriously to prevent similar situations in the future.
• CC

  Cherline Charles

  Feb 23, 2026
  5.0
  I would like to commend Cardellia the front desk supervisor at Hilton Hotels & Resorts for providing outstanding customer service to me. This is my second business trip and she made it even more pleasant, she was professional, attentive, and genuinely cared about resolving a minor hiccup. Cardellia positive attitude and willingness to go above and beyond made me feel valued as a guest. This level of service reflects true leadership and excellence in hospitality. Thank you so much once again for my 10 star experience for both of my visits.
• JB

  J Borato

  Feb 20, 2026
  4.0
  We have stayed here the last 2 years while traveling back and forth to FL. The staff is always AMAZING! Kim in the restaurant was very helpful in getting hot coffee and making sure we had everything we needed. Johnnie at the front desk is the ray of sunshine you want when you approach the front desk! He’s upbeat courteous just fantastic. The rooms on the other hand have been used hard since we were here last year. They were just bleach. No light at the work desk no clock in the room. The fridge was Luke warm. Hilton is fortunate they have such a great staff to make up for it!
• NV

  Nuria Valdes

  Feb 20, 2026
  5.0
  I had the pleasure of being assisted by Jonnie B at the front desk of the Hilton Garden Inn in Savannah, Georgia. He is not only an outstanding professional, attentive and efficient, but also a man of faith whose kindness and integrity truly shine through. From the moment I arrived, he made me feel welcomed and valued. His calm presence, positive attitude, and genuine care made a lasting impression. It’s rare to encounter someone who combines excellence in service with such strong character and heart. Thank you, Jonnie B, for making my stay so special!