GLō Best Western Savannah-Gateway I-95

Reviews

• DL

  Deanna L

  Nov 10, 2025
  5.0
  Lovely, clean and modern hotel. The rooms are small but very comfortable and clean. I actually love the fact that the room didn’t have carpet. It felt like it was cleaner that way. The king bed was so comfortable and the linens clean and fresh. The staff were friendly and very helpful. I left an item behind and contacted the hotel right away to have them retrieve it. They found it and assisted in getting the item mailed back to me. I spoke with multiple people to get me through the process and everyone was so patient , honest and kind. I was impressed. I had never been in a situation like that so I didn’t have much hope but the staff really helped and I am grateful for them. I would stay there again any time I’m in the area.
• RM

  R M

  Oct 23, 2025
  5.0
  This was one of the nicest hotels we've stayed at! Clean, comfortable, double sinks in the bathroom, all the amenities you need! The hot breakfast was great - waffles, eggs sausage, cereals, muffins, biscuits and gravy coffe, juice .... highly recommend this Glo Best Western in Savannah off of I-95! And the price was really good!
• BJ

  Brittany Jones

  Oct 20, 2025
  4.0
  The only complaint so far is the hall on my floor smelled strongly of weed.
• JF

  Jim F

  Sep 25, 2025
  1.0
  Stayed here in July as part of USATF. Booked with booking. Notified hotel well over 24 hours of early departure. Still charged for last night. Called back and was told nonrefundable because we told them 10 min after deadline. Was rude and hung up on me. Dealing with Best Western now to fix problem and disputing charge on credit card. English is a problem as well. DO NOT STAY HERE
• DP

  D P

  Sep 25, 2025
  1.0
  This Glo Best Western nightmare flashback returned as I plan our next trip and no one deserves to be treated like the people ratings in the last month. Once arriving in the area, the Glo BW was a regret after seeing the selection in the area due to poor parking and then there was CHECK IN. I paid for early check in, but the female clerk decided to argue with me and she could tell I was obviously EXHAUSTED, but she continued to antagonize me and mess with my head. She was enjoying harassing me. It became painfully obvious. This woman was the kind of person that IS NEVER WRONG AND SHE LIKES TO BE RUDE. Once she conceded about paying for early check in, she put me in a horrible room. It was hot, bed was a pit, the tv malfunctioned and the bath door mirror had the greasy imprint of a greasy body that had been pushed into the night before. As I turned around to exit, the entry door had goo around the door handle that had never been cleaned. The room lacked cleanliness and was disgusting. I immediately called corporate (told corporate everything) as I knew, the clerk was NOT GOING TO HELP. As I left the room, preparing to leave the hotel for good, the clerk met me in the hall; completely different attitude. CORPORATE HAD DEFINITLY GIVEN HER A LESSON. She had keys to new rooms and we found a suitable room so I could rest. However, she had messed with me soooo much, I couldn’t relax. I took a shower only to find the entire bathroom had flooded during my shower. I was SOOOOO done and couldn’t wait to leave this place. I also took pictures of this nightmare. This experience has really ruined my perception of Best Western. The BBB has this hotel rated “F”. There are many other selections in the area. Don’t be lured by the lipstick covering this structure or the BW name. UPDATE MANAGER RESPONSE Dear D P, We are sorry you did not enjoy your stay. I do not show any record of you reporting any of your issues to the staff during your stay. We would have attended to the problem then and there. In future it is best to bring any issues to a staff member's attention while they can be corrected. Sending a survey after the fact did not solve your issues. MANAGER, IDENTIFY YOURSELF. You have no record of my complaints as you refused to take them. You are NEVER around when anyone asks for the owner or manager. And why would I wish to be berated by your desk clerk? I immediately called BW Corporate. BBB rates you with an F as you have a history of not responding to complaints. Only recently do your responses take slight accountability for your treatment of customers. My first job was with Best Western in 1987 as a desk clerk and you are a failure for customer service. You apparently do not read reviews or listen to corporate. BW Customer Service Ticket CR983303 was created the day I stayed at your hotel AND YOU NEVER MADE ANY CONTACT WITH ME. STOP PROVIDING FALSE INTERPRETATIONS OF REALITY.

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