Room Condition
Many guests reported rooms being outdated, dirty, and in need of major renovations, with issues such as mold, stains, and broken amenities.
Customer Service
While some staff members, particularly Tonya, received praise for their friendliness and helpfulness, others were criticized for being rude and unprofessional.
Cleanliness
Numerous reviews highlighted unsanitary conditions, including dirty bathrooms and unkempt common areas, leading to a negative overall impression.
Dining Experience
The hotel restaurant received negative feedback for poor food quality and limited options, with many guests recommending to avoid dining there.
Location
The hotel is conveniently located near the airport, which was appreciated by many guests, although some noted it felt like a budget experience.