avid hotel Savannah South - Gateway by IHG

Reviews

• JJ

  JOO JOO

  Feb 18, 2026
  1.0
  What Happened During My Weekend Trip to Savannah I stayed at this hotel during a weekend trip to Savannah (Saturday–Sunday), and this was one of the worst hotel experiences I have ever had. My schedule was very tight. I arrived late on Saturday, checked in, had dinner, and all I wanted to do was take a shower and rest. However, when I got back to the room, the shower was broken. The handle would not stay in place, so the water would not turn on at all. It was already around 10 PM. I was exhausted, but since I paid a significant amount of money for this stay, I went down to the front desk and explained the situation. The first staff member who assisted me was an Asian employee. I asked for either a room change or for maintenance to fix the issue. The response I received was: The hotel was fully booked, so no room change was possible The maintenance team had already left, and I would have to wait until the next morning But my checkout was the next morning. That meant there was effectively no solution. While I was asking for alternative options or compensation, another front desk employee (a Black staff member) interrupted the conversation and kept cutting me off while I was speaking. When I asked him not to interrupt and let me finish, he said: “You don’t have the right to speak. You have two options: Wait until tomorrow for maintenance Leave the hotel right now.” So I told them I would leave and requested a refund. His response, in a mocking tone, was: “You booked through a third party. No refund. Just leave.” I was so shocked that I even called the police, but they told me this was a matter between me and the hotel and that they could not help. I am Asian, but I am also a U.S. citizen who pays taxes here. Not being able to receive any help in this situation was extremely frustrating and disheartening. At around 11 PM, I had no choice but to pack my belongings and find another hotel. My entire weekend trip was completely ruined. As I was leaving, I asked for the employee’s name. He told me his name was “Mr. Leave” and repeated that I needed to get out. When I commented on how unprofessional his behavior was, he said in front of my girlfriend: “She must be tired of having a boyfriend like you.” This was not just poor service — it was a direct personal insult and completely unacceptable behavior toward a guest. The Compensation Process After this incident, I contacted customer service and explained everything. Although I lost my time, my rest, and suffered significant stress, I only asked for a refund. The initial response was: No refund 20,000 IHG points I paid close to $200 for the room, and those points were worth only about $140. After I explained this, they increased the offer to 24,000 points (about $168) and said that was the maximum. The next day, the hotel manager contacted me and apologized, saying they were not on-site at the time and that they would issue a full refund. However, since I booked through a third party, they said the third-party company must contact the hotel to process the refund. So I contacted Hotels.com — and they told me the hotel was not answering their calls. I also asked the manager to review the front desk security footage. The manager told me: The video system was working But there is no audio recording, so they cannot confirm the exact conversation This is extremely frustrating because: The Asian front desk employee standing next to us heard everything Other guests visible in the video witnessed the situation Despite this, I was told the employee would only receive a “warning.” After everything I lost — my time, my money, my rest, my travel plans, and the emotional stress — I cannot accept that this ends with just a warning. Conclusion Because of this experience, I lost: My weekend trip My rest My money My time My peace of mind This is why I am sharing my experience.
• CW

  Christian Weiss

  Feb 18, 2026
  5.0
  It's rare that I'll review something while I'm still here! I arrived really late without a reservation and I was quickly accommodated. Super clean room - exactly how it's supposed to be - unlike the new hotel next door that apparently doesn't understand what clean means. This hotel seems to be much newer and is on par with my other experiences with the Avid brand. The water pressure in the shower on the 4th floor is incredibly good! Instead of getting a shower, I got pressure washed. That was unexpected and totally awesome. I love the fact that Avid doesn't use nasty carpet in their rooms. Lots of parking however, there are a lot of large vehicles here - including mine - and these spots are super small.
• CQ

  C Q

  Feb 9, 2026
  5.0
  Beautiful and clean hotel. Friendly staff. Sayara was one of kind, she watched my infant in his carrier while I loaded up my vehicle. It was such a big help!
• CB

  CT B

  Feb 8, 2026
  5.0
  Customer service is on point here. Vraj and Harshesh were amazing and helpful.
• VW

  Vivienne Witchwood

  Feb 2, 2026
  5.0
  Exceeded expectations. Loved the attention to detail like the embroidered pillow cases (to indicate soft or firm), the Dove hair and skin products, usbA charging ports, tap key to unlock doors, mini fridge, shelves and hooks to store things, lit mirror, and easy streaming on tv from your device. The room is fairly small but has everything we needed!

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