Hampton Inn Savannah-I-95/Richmond Hill

Reviews

• SH

  Sylvia Hammonds

  3 days ago
  3.0
  Arrived at 4 pm. Checkin for our reserved room was 3; however, our king room was not ready and we were told it could be 1 hr before our room was ready. After driving for 11 hours, we were too tired to wait. We were given a room with 2 queens with no rate reduction. When we got ready for a bath, I discovered that the tub had hair on the rim of tub as well as inside tub. Very disappointed. I expect more from a Hampton Inn.
• SC

  Stephen Colafrancesco

  Feb 24, 2026
  4.0
  Nice folks works here. Friendly and helpful. Decent value for the money. Breakfast was ok. Good location off the internet. Elevator was down and had been down for 3 weeks and won't be fixed for another and nothing was mentioned / written online while I was booking. I managed my luggage but fldefinitely a game changer for other weary Travellers.
• SG

  scott giannotti

  Feb 5, 2026
  5.0
  Last night I stayed with my girlfriend at the hotel. I ended up leaving alone leaving her to herself because the front desk attendant refused to accept that I was a customer. She demanded my last name and my room number. The room was not in my name, it was in my girlfriend's name and I felt so discriminate that I refused to even answer. Then I went to the bathroom. When I was done a police officer dressed like a SWAT TEAM showed up very large and intimidating man. He insisted that I showed proof that I was customer. I said, not your business. He demanded I left the property or show proof of my hotel stay. I showed him my key which opened the locked door. I was so mad I left.
• AJ

  Ashley J.

  Feb 4, 2026
  4.0
  Dated hotel for sure. But it was clean and the beds were comfy. Just off of 95, so pretty good location. Not too much around on the exit other than an TA and fast food. Hotel was quiet. Good place to rest your head for a night on a long road trip!
• BT

  Bernard Timmons

  Dec 18, 2025
  1.0
  After driving approximately seven hours from Miami, Florida, I arrived at the hotel physically exhausted and extremely sleep-deprived. During that drive, I also received the devastating news of my grandmother’s passing. Under these circumstances, I used my Hilton Honors points for this reservation specifically seeking rest and basic courtesy from a brand I trusted. Upon arrival, I calmly and respectfully asked the front desk attendant if early check-in was possible, even explaining that I was willing to pay any additional fees. At no point was I demanding or disrespectful. Unfortunately, instead of being met with empathy or even basic professionalism, I was treated with rudeness, hostility, and complete disregard as a paying customer. The attendant’s behavior was entirely unnecessary and could have been handled in a far more professional and humane manner. In the customer service industry—especially hospitality—staff are expected to exercise patience, empathy, and basic compassion, as you never know what a guest may be experiencing. A simple, respectful response—or even a courteous denial—would have been sufficient. Instead, the interaction was escalated unnecessarily, leaving me feeling dismissed and disrespected rather than supported as a Hilton Honors member. Additionally, the front desk and lobby area reeked strongly of stale cigarette smoke. I am allergic to cigarette smoke, and the odor created an unhealthy and uncomfortable environment, raising serious concerns about cleanliness and adherence to Hilton brand standards. While on the phone with my mother, I expressed frustration and stated that I should have booked with Marriott, as I have never experienced treatment of this nature there. Rather than maintaining professionalism, the front desk representative reacted emotionally and unprofessionally, further escalating the situation instead of de-escalating it. On top of that management failed to reach out to offer apology but instead offered 30,000 points that has yet to been received