Hampton Inn Savannah-I-95/Richmond Hill

Reviews

• KS

  Kathleen Simpson

  Dec 30, 2025
  4.0
  Room was very clean. The TV had some issues. But, overall, great overnight stay.
• LL

  Leo Lin

  Dec 26, 2025
  3.0
  Outdated and dirty — no motivation to take a shower in that filthy bathroom. Location is right off I-95; I'd recommend staying here only for probably 3 hrs.
• BT

  Bernard Timmons

  Dec 18, 2025
  1.0
  After driving approximately seven hours from Miami, Florida, I arrived at the hotel physically exhausted and extremely sleep-deprived. During that drive, I also received the devastating news of my grandmother’s passing. Under these circumstances, I used my Hilton Honors points for this reservation specifically seeking rest and basic courtesy from a brand I trusted. Upon arrival, I calmly and respectfully asked the front desk attendant if early check-in was possible, even explaining that I was willing to pay any additional fees. At no point was I demanding or disrespectful. Unfortunately, instead of being met with empathy or even basic professionalism, I was treated with rudeness, hostility, and complete disregard as a paying customer. The attendant’s behavior was entirely unnecessary and could have been handled in a far more professional and humane manner. In the customer service industry—especially hospitality—staff are expected to exercise patience, empathy, and basic compassion, as you never know what a guest may be experiencing. A simple, respectful response—or even a courteous denial—would have been sufficient. Instead, the interaction was escalated unnecessarily, leaving me feeling dismissed and disrespected rather than supported as a Hilton Honors member. Additionally, the front desk and lobby area reeked strongly of stale cigarette smoke. I am allergic to cigarette smoke, and the odor created an unhealthy and uncomfortable environment, raising serious concerns about cleanliness and adherence to Hilton brand standards. While on the phone with my mother, I expressed frustration and stated that I should have booked with Marriott, as I have never experienced treatment of this nature there. Rather than maintaining professionalism, the front desk representative reacted emotionally and unprofessionally, further escalating the situation instead of de-escalating it. On top of that management failed to reach out to offer apology but instead offered 30,000 points that has yet to been received
• DJ

  Debra Jones

  Dec 14, 2025
  1.0
  Young lady at the front desk extremely rude meanwhile the hotel smells like stale cigarettes
• AS

  Ag S

  Nov 28, 2025
  1.0
  We pulled up to see a lady sleeping in her car. We walked in and checked in. We walked up to our room and saw drunks walking around. We walked in and it smelled like someone farted and then puked at the same time. We took off our shoes and the ground was wet, but not like water wet like urine wet. My daughter went to wash off her feet in the bathroom and shrieked, because their was a giant roach and a toenail laying in the tub. I imminently ran to the bed and striped the sheets, there was hair everywhere, but not like one strand, like enough for a wig. My husband went down to the check in and asked for a new pair of sheets, 10 minutes later he came back up with a hand full a torn pieces of fabric. We tried to put them on the bed but failed while my daughter cried because their was cat hair on the sofa. Bugs were everywhere and I genuinely thought I was going to wake up with lice. We slept for about 5 hours and then heard a loud bang on the door. It went on for about 4 minutes then stopped, so we went back to bed. We woke up and sped to my mom's house and ate breakfast their. 1/10 NEVER going back!

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