Candlewood Suites McDonough by IHG

Reviews

• CH

  C Holl

  3 days ago
  1.0
  At first things were great , location , rooms were nice etc. In my mind I’m already thinking of how nice everything is and planning to come back at a later date. However, the unthinkable happens, I wake up on checkout day and there’s an extra charge on my account. I go an ask receptionist ( Daniella) at front desk for an explanation. She investigates and says to me, the charge you’re inquiring about is a new reservation made on your account with the card you have on file on the 03/07. (Now let me explain: I am a Platinum Elite member at IHG hotels and I have tons of rewards plus points. On this visit I decided to use my points to cover my whole stay so that was my plan. I go online, find this hotel and create my stay via my points, as a result it gives you your confirmation number. This confirmation number I hand to the receptionist ( Christine)upon arrival .I’m told this was her name by Daniella. My stay was for 2 nights 03/06-03/08. ) Daniella continues to investigate what and how could this have happened. I go to my room moments later I get a call from (Christine) she says to me Daniella mention to me you have an issue with your charges. I replied yes, why was my card charged and a new reservation made on my behalf. She said I called you and didn’t get an answer so I made the changes. Let me be clear, my reservation have my arrange date on it 03/06- 03/08. Those are the dates you intend to stay unless you rearrange or unauthorize. This transaction should have never happened without my consent. I am very disappointed.
• AM

  Anthony Mendoza

  Jan 6, 2026
  5.0
  Top of my list in hotels to stay in around Atlanta. Clean rooms and good parking accommodations.
• DF

  Duntenia Fitts

  Dec 30, 2025
  1.0
  ABSOLUTE NIGHTMARE‼️‼️ ILLEGAL EVICTION WITH MY KIDS IN FREEZING COLD!! 😡😡😡 Not disability friendly 🛑 I can’t even type this without shaking from anger and the cold we endured. AVOID THIS discriminatory hotel AT ALL COSTS!! On my 7th PAID night (Dec 30, 2025), despite an ACTIVE IHG corporate case #2025-00142866 waiving my fees, that rude front desk agent refused to give me a folio or receipts. Then GM Devona Sinclair-Velazquez lost her mind, got really nasty when I asked for basic courtesy after finding OLD TRASH AND ROTTING FOOD under the sink in my room. I cleaned it MYSELF without making a scene because it was disgusting but I just wanted to stay with my babies as I am waiting for my home to be finished. She FLAT OUT REFUSED to waive incidentals, not because it couldn’t be done but because she was upset I reached out to IHG corporate, she then told they were not waiving the incidental fee on my 8th night after promising that on my eighth night, I will no longer be charged a fee rather if I book through IHG or through my app. At this point, the manager was in retaliatory mode claiming my because my autistic 5yo peed on sheets I now will not be getting any refunds with any of my incidentals. Ms. Sinclair-Velazquez stated there’d be “so much cleaning” when I left. I CLEAN EVERY SINGLE DAY,they KNOW because I call front desk daily about what I fixed!! I have PICTURES of the spotless room, and the POLICE even walked through to verify NOTHING was damaged. But Ms. Velazquez went IRATE,… the fact that she called my phone back (which I have record of) screaming I could “take my kids and get off HER property”!! was absolutely insane!!! I begged for fairness, asked for it IN WRITING,she said she didn’t have to put anything in writing & now she’ll call the police to have me escorted..(Total retaliatory actions) They called COPS to ESCORT US OUT like criminals!! Threatened to TOW MY CAR (that they SAID was fine to park there while staying!!). Mind you I had been there since the 23rd of December, it is now December 30th…. So we definitely know the towing of my car was a big ego trip for her…..Myself & my 2 children stood outside SHIVERING IN FREEZING TEMPS waiting for Uber with my little ones,no coats, no nothing. I will reach out CIVIL STANDBY just to get my stuff back if my things are towed. I can assure you Ms Sinclair-Velazquez, as you told me that you’ll do what you want because you’re the manager all at my expense, we will most certainly let the courts decide at who’s expense.This is WRONGFUL SELF-HELP EVICTION under Georgia law for extended stays,I’m filing in Henry County Magistrate Court TOMORROW for damages!! (Cold exposure, emotional trauma to my kids, full refund, everything!!) Attached pics show how CLEAN I left the room, corporate SEE THIS!! They even accused me of stealing a stupid basket 😩. This manager has ZERO customer service, no hospitality, no class. And parents with special needs kids BEWARE ADA VIOLATION!! I disclosed my 5yo is AUTISTIC to staff from day 1,they KNEW she has needs, yet GM Devona used his accidental sheet wetting as an excuse to not return my multiple incidental fees they still have & never returned. ILLEGALLY EVICTED us with POLICE in FREEZING COLD knowing a disabled child was vulnerable!! Exposed my baby to hypothermia risk, screaming we’d have “so much cleaning” because of his autism. This is ADA Title III DISCRIMINATION—targeting families with disabilities!! Filing federal DOJ complaint + suing. PROTECT YOUR KIDS, AVOID!! 😡🛑 The only way you will not have any issues is if you don’t complain. I truly believe because I am a black single mom they feel that they can get away with this type of targeting, However, not so. My family and I have patronized IHG Hotels for years, and I will make sure this does not fly under the radar.
• JK

  Jennifer King

  Dec 21, 2025
  5.0
  Thr staff is AMAZING at this hotel. So friendly, helpful and just all around make you feel so welcome. Rooms are newly renovated and very nice!
• LA

  Laced Action

  Dec 15, 2025
  1.0
  Horrible service, lack of management, and horrible hospitality. 3/10 Do not recommend!!