Holiday Inn Express & Suites Macon - I-475 by IHG

Reviews

• DO

  Dominic Ottaviano

  4 days ago
  1.0
  Breakfast was completely unacceptable. On the first morning, the biscuit I took was half rock hard and half slimy. It couldn’t even be split to add toppings and went straight into the trash. Breakfast also opened late at 7:04 a.m., which caused delays when trying to get out the door for morning meetings. I ended up leaving to eat at a local restaurant. On the second morning, I watched the attendant pour sausage gravy directly from a can into the serving tray. The gravy was only room temperature, and the omelets were cold, not lukewarm, but refrigerator cold. Once again, the food was thrown away and I had to leave the hotel to eat elsewhere. I travel frequently, and this was one of the worst hotel breakfast experiences I’ve had. To be fair, the evening attendant on the night of arrival was extremely friendly and professional. Unfortunately, the morning front desk attendant on the first day was unpleasant when I needed help after forgetting my room key, showing zero friendliness. At checkout, two employees were arguing loudly in the front of the hotel, which was very unprofessional. Overall, both the breakfast quality and morning staff experience were well below expectations.
• CL

  Cat Lover

  Feb 17, 2026
  4.0
  Quiet location and friendly staff. Some things in need of repair or replacement at breakfast. Toast machine didn’t work hot enough and bread used was stale. Pancakes machine out of order. Needed replacement. Unfortunately that’s my favorite part but all other foods were good.
• NJ

  nikki juchem

  Feb 16, 2026
  5.0
  We had a great stay at Holiday Inn Express. Ashley at the front desk really stood out. She was friendly from the moment we walked in, upbeat, and genuinely helpful. She answered all of our questions, made check-in easy, and went out of her way to make sure we had everything we needed. Customer service like that makes a difference. We would absolutely stay here again.
• JS

  Jeffery Sorrells

  Feb 4, 2026
  3.0
  I’m a charter bus driver and I always stay at this hotel when traveling to Florida. Last night was the worse experience I’ve ever received at a hotel after 30yrs of driving. The young lady at the front desk was rude in every sense of the word. And it was a waste of time saying something to the manager. I always recommend this hotel to other drivers. Never again and they lost a loyal customer.
• DE

  Dana Emans

  Feb 3, 2026
  5.0
  Phone and tv did not work in first room, we were quickly changed to a new room. Front desk staff was cheery and professional. Loved the fresh-baked cookies and lemonade! The Club-included sodas and snack pack made us feel special!