Holiday Inn Express & Suites Macon - I-475 by IHG

Reviews

• RL

  Robert Lipinski

  4 days ago
  1.0
  Little hard to find, room was pretty clean. Just shower needs little more work. Now as far as customer service, almost non. Very rude breakfast lady.
• GO

  George Orozco

  Dec 28, 2025
  5.0
  Clean property, well kept. Employees are service oriented & polite. Recommended it 100 %
• LY

  Leann Young

  Dec 27, 2025
  1.0
  One of the worst hotel experiences I’ve ever had. We arrived late after struggling to find a room anywhere, as many hotels were sold out. The moment we walked into this hotel, the lobby smelled strongly of body odor — it was overwhelming and immediately concerning. We were assigned Room 220. When my husband opened the door, someone was already inside the room. This is completely unacceptable and a serious safety issue. While going back downstairs, I spoke with another guest who told me the same thing had happened to her — someone was already in her assigned room as well. I told my husband I did not feel safe staying there. He went to take our luggage back to the car while I remained at the front desk to request confirmation that we would not be charged. The front desk employee told us a manager was needed, then said no manager was available. When I calmly asked for a receipt or written confirmation showing we would not be charged, she raised her voice, became defensive, and told me she was “trying to be professional” — which she clearly was not. My husband later spoke with a manager by phone who assured us our reservation was canceled and we would not be charged. Despite this, we checked our account the next morning and we were charged anyway. This hotel failed on cleanliness, guest safety, professionalism, and honesty. Assigning occupied rooms, allowing multiple guests to experience the same issue, and then charging us after promising not to is unacceptable. I would strongly advise others to stay elsewhere.
• HM

  Hope Mitchell

  Dec 20, 2025
  1.0
  Horrible stay and experience. The first room had hair in the sink and tub. The toilet basin had orange/yellow stains. The table and countertops were sticky. The wallpaper was separating off the wall. Shared this with the front desk staff and was given disinfectant spray to clean myself. Requested to move to another room and that room was no better (similar issues as the first room). The next morning went in the breakfast area and the first thing my eye caught in eye sight was a mouse trap right in front of the food area and a second one was noticed by the refrigerator. I proceeded to talk with the General Manager, Adrian, and he was very nonchalant about my concerns.
• KC

  Katherine Croxton

  Dec 20, 2025
  2.0
  This review is more reflective of IHG corporate policies than this specific hotel. We were driving through Georgia with our young children and needed to stop for the night. It was 12:15 am local time when we arrived. We searched several hotels in the area. The website said the room at this location was $148. We did not book online as we were close by. So we pulled in and booked directly with the clerk. We were charged $191 and told that booking in the lobby costs more than if you were to book online. 1. That should be stated on their website. 2. This makes very poor business sense given rooms were available and needed to be filled. The desk clerks were as helpful as they could be, but obviously bound by corporate policy. Ultimately, the clerk was able to reduce the rate. In the future, we will stick with Hilton hotels.

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