Hilton Garden Inn Macon / Mercer University

Reviews

• CA

  Charmain Alston

  Feb 25, 2026
  4.0
  I really wanted to give this hotel a 5++ Star rating...My stay at the Hilton Garden Inn Macon / Mercer University was very pleasant from the moment I walked in, to my departure.. well… almost. The front desk staff - “Wonderful!” The kitchen staff - “Wonderful!” Everyone I crossed paths (even maintenance) were friendly. I slept well. Peaceful and comfortable. The room was clean, and the linen smelled fresh. HOWEVER, I mistakenly left a silver beverage bottle, that was not an ordinary beverage bottle. It was a quality, temperature regulated silver bottle that was engraved and given to me from the university for which I work. When I realized I had left it in the back of the refrigerator in my sleeping room, I was already over an hour into the 2 hour drive back home. When I called the hotel, I was told that they did not find the bottle. I believe that the lady at the front desk was diligent in getting the answer, but I don’t believe that the person she was in contact with (while I was on hold) was honest. Whomever was on duty to clean the room that morning must have seen it. Or it would have been there when I called. Why someone would want to keep an item that is engraved for someone else is beyond my understanding. It was a favored bottle that had sentimental value and I am saddened by how my stay ended.
• ST

  Shakina Torres

  Feb 17, 2026
  1.0
  Disappointing and Misleading Experience During Ongoing Renovations I am writing this review personally on Google to ensure my husband’s Hilton business account is not impacted, as his company regularly books through Hilton properties. This Hilton Garden Inn location in Macon, Georgia has been under renovation since November 2025, yet at no point during booking—online or otherwise—were we informed that daily construction would be taking place. This lack of disclosure feels extremely misleading, especially given the nightly room rates, which remain upwards of $200 per night. Throughout our three-day stay, we were told at check-in that construction noise would cease after 5:00 PM. That has not been the case. Construction begins early each morning and continues well into the evening. February 16 was the final straw. When my husband and I went to the restaurant and bar area for dinner, we were met with active power tools, dust, loud commotion, and contractors working directly in the kitchen, bar, and pantry areas—until nearly 10:00 PM—while paying guests were dining. At one point: • Some of the younger contractors were “testing” new kitchen equipment, filming social media videos, and playing around with the equipment. • The bar area had been clearly blocked off with caution tape due to construction, but that was removed by the contractors so they could sit at the unfinished bar to eat and drink. • These contractors were loud, disruptive, and drinking beer while guests were actively being served. • They appeared to still be on the clock, as they repeatedly got up mid-meal to return to active work areas. • Paying guests were treated as though we were in their way, rather than being given basic courtesy. If this had occurred before dining hours or in a closed area, it would be one thing—but this was during active restaurant service, with guests attempting to enjoy a peaceful meal. When guests (myself included) asked the contractors when work would be done for the evening, we were ignored. To be clear—and this is important—it felt very much like the Hilton Garden Inn workers themselves were set up for failure by hotel management. There was little to no oversight, no clear boundaries between guest spaces and construction zones, and no apparent enforcement of appropriate behavior during guest-facing hours. Additionally: • The front desk staff have been consistently kind and professional. • Stacy, the bartender, was exceptionally courteous and accommodating despite the circumstances. • The kitchen staff were polite and apologetic, clearly doing their best in an uncomfortable and disruptive environment. The core issue here is management and contractor oversight, particularly during evening hours. It is unacceptable to continue charging full rates while failing to disclose ongoing renovations that directly impact guest comfort, dining experiences, and overall expectations. This experience felt like a bait-and-switch, and it has been ongoing since November. Transparency matters—especially at this price point. Shame on this location for continuing to operate this way without proper disclosure or control.
• JR

  jamie reams

  Jan 10, 2026
  5.0
  Genuine, friendly and professional staff. Shannon, Stacy, and the Chef were very accommodating. Even though it is clearly under construction, the room was clean and comfortable. The salad I ordered for dinner from the restaurant was delicious!!! Stacy, the server, was eager to help me with my order and it was quick! Thank you for the great customer service, it was a pleasant experience for a simple overnight stay!
• BG

  Ben G

  Jan 6, 2026
  5.0
  This is an excellent little hotel. Very clean and comfortable and the staff are very friendly, accommodating, and helpful. There is tons of parking and plenty of green space to take a walk and for pets to play. They have garbage cans for pet waste outside which is very convenient and sanitary. The little restaurant is actually quite good. The service was great and our food was quite tasty. The prices were good as well. The location is literally right next to Mercer University. Five Stars from me!
• PL

  PB Lena

  Jan 5, 2026
  1.0
  Ms. Vanessa Jackson-Lloyd I would like to share my concerns about this Hilton at Mercer. I checked out of your facility one week ago 1/1/2026. This facility should not be allowed to put the name "Hilton" on this establishment, because the rooms are far below standard of a true Hilton property. The hotel is very old and to your credit they are renovating; However the bed rooms are dark and dirty. The water would not drain in the sink or the tub and worse the water was would not get hot, not matter how long you allowed it to run. The water is luke warm and again it does not drain out of the sink or the tub. The television was not working and despite two attempts from their maintenance person to repair it (after calling the front desk multiple times), I never received a connection to watch television. Despite the bad service the staff was nice but I was disappointed that they did not offer to adjust my price. I paid more than $200 for one night to stay in a hotel that did not meet the standards of a Motel 6. I will never stay in this hotel again; Unfortunately, this is the town with the Rhythm and Ralley Pickleball sports facility, that hosts major Pickleball tournaments, so I am forced to visit the area multiple times again this year, but I will be staying somewhere different. This is honestly my first time really thinking that maybe the days when "Hilton" meant luxury are long past.

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