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Best Western Inn & Suites of Macon

3.9
(1217 reviews)

Business Details

4681 CHAMBERS RD, Macon, GA
31206, United States
(478) 781-5300
http://bestwestern.com

About

HotelBest Western
Located in Macon,GA, the Best Western Inn & Suites of Macon is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Inn & Suites of Macon
4681 CHAMBERS RD, Macon, GA
31206, United States

Hours

Reviews

3.9
1,217 reviews
5 stars
557
4 stars
339
3 stars
116
2 stars
79
1 star
126

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted significant cleanliness problems, including reports of cockroaches, mold, and dirty linens.

Staff Performance

While some guests praised the friendliness and helpfulness of the staff, others reported rude behavior and poor customer service.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found it unsatisfactory and poorly managed.

Safety Concerns

Several customers expressed discomfort regarding the safety of the hotel location, citing loitering individuals and a general feeling of unease.

Room Conditions

Guests noted that while some rooms were clean and comfortable, others had issues such as unpleasant odors, outdated decor, and malfunctioning amenities.
  • CM
    Celeste Mendez
    5 days ago
    5.0
    I stayed here and the truth is that the room was clean and the bed was comfortable. The only inconvenience I had was that I paid for a room with a king bed and since I was with my dog they told me that it was not possible that I had to go to one with 2 beds (having already paid for the king that was more expensive) and I paid an additional fee for my pet of $15, otherwise everything was fine
  • JB
    Joshua Butler
    Jan 28, 2026
    1.0
    Turned on the shower in a cockroach ran out of the shower curtain stay away don’t stay
  • SS
    Shannon Sorrells
    Jan 19, 2026
    1.0
    First of all, the hot tub is fabulous!! However, the breakfast was nasty, because we literally had cockroaches for breakfast. One lady had one in her coffee, and I had one in a glass of milk straight from the dispenser. Not too happy about that, and the owner only replied with I'll change the milk unapologetically, not even offering an apology for me just having drank from a glass of milk with a roach in it. Non deterred, my wife and I made our way back to the hot tub. During the night we were awaken by a big fiasco of a love triangle and a window was broken next to us. My wife was terrified!! The next morning we went to complain, and they had no idea there was blood and broken glass everywhere. So while I would definitely recommend the hot tub and pool, I wouldn't recommend the atmosphere for children or even scared adults. Oh, and it snowed while we were there!! Definitely a ➕️
  • LM
    Linda Mclaurin
    Jan 18, 2026
    5.0
    The room was very nice. Double queen beds, microwave, hair dryer in bathroom, iron and ironing board, toiletries. This hotel was a very reasonable price. It just happen to snow!
  • TP
    Timothy Pemper
    Jan 2, 2026
    5.0
    I really thought that Richie and the crew provided a great place for us to stay on New Years' Day. They are very hard workers and take pride in their establishment. The motel was clean and nice. We slept well at night, but not before enjoying the college football playoffs in the room.

Brand Certified Facts from Best Western Inn & Suites of Macon

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Certified March 01, 2026Yext Knowledge Graph
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