Business Details
About
HotelHilton
The Hilton Garden Inn Atlanta East/ Stonecrest hotel is located right off of Interstate I-20, in the Atlanta metro area next to The Mall at Stonecrest. The Mall of Stonecrest features such anchor stores such as Dillard's, Macy's, JC Penney and Sears and also features a 16-screen AMC Movie Theater. The hotel is minutes from downtown Atlanta and the Hartsfield Jackson Atlanta International Airport. This location is also just a short distance from major office buildings and corporate campuses such as Rockdale Industrial Park and Acuity Brands Lighting. Companies such as John Deere, Komatsu, BioLab, and General Mills are located within a 10-mile radius.
Location
Hilton Garden Inn Atlanta East/Stonecrest
7890 Mall Ring Road, Lithonia, GA
30038, United States
Hours
Reviews
4.1
1,423 reviews
5 stars
752
4 stars
335
3 stars
144
2 stars
71
1 star
121
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some guests praised the friendliness and helpfulness of staff members, others reported unprofessional behavior and poor customer service.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, bugs, and inadequate housekeeping.
Safety Concerns
Numerous guests expressed concerns about safety, citing incidents of car break-ins and a lack of security measures.
Amenities and Services
Guests were disappointed by the lack of on-site dining options and inconsistent amenities, such as broken facilities and poor water pressure.
Overall Experience
The hotel received mixed reviews, with some guests enjoying their stay while others reported significant issues that led to dissatisfaction.
- KLKiki LoveJan 4, 20261.0This is my 2 nd time here and every time Ive came here it was no towels in the room. Every-time I call down to get some they don’t have any n give me an excuse n I don’t receive any at all.
- CLChad LeatherwoodDec 9, 20255.0I am a pastor at a local church. We had a church member with a house fire. Dee and the entire team made sure out elderly church member was taken in and taken care of. Great experience with great people.
- KJKevin JonesDec 7, 20251.0I'm a diamond member and have stayed hundreds of nights at Hilton brand hotels. This by far was the WORST one I've ever stayed in and they aren't all perfect. It's a non smoking facility but you can smell weed everywhere you walk. I stayed two different nights in different rooms hoping for better, but it's the only one you feel safe at in the area. If you like loud music, sound of street racing around mall perimeter, the smell of weed, then this place is for you. Stay in downtown Atlanta or keep going past Conyers. This place is turning into a dump. No hot water and low pressure, no soap, one towel and could not receive extra, broken fixtures, bulbs blown in bathroom, staff was unfriendly. I gladly pay more for a comfortable stay, but they robbed me here. Sadly this is the best hotel in the area so I hate to see what the others look like. I'll be reaching out to corporate on this one. Very unhappy.
- ECE CarterDec 5, 20251.0Horrible experience do not book here . From delayed check ins to extra charges on card. Money didn’t even come out of the incidental money .. I have 3 separate charges on my card . customer service is rude as hell . They charge for water that they said was free it was so many people they don’t know what they tell you . And even if it wasn’t free it should have been check in was delayed over and hour with nothing complimentary. Ruined my son’s 8th birthday . I do not recommend and I will never go there again .
- MVMorgan VelynnciaNov 26, 20251.0Check-in was the least of great service, had to wait for the manager to find her charger to her personal cell for more than 15 minutes. I’m already tired from long day of business but never the less, she said 4x I can’t use tap to pay. But I had my credit card ready, and it hadn’t printed on my end to even submit the card. But her condescending tone. in addition my key card wouldn’t work so I had to go back down stairs just for ms. key” to be smoking a cigarette in her yellow spark right in front of the front lobby. Smoke free zone? Need better appropriate service.
Frequently Asked Questions About Hilton Garden Inn Atlanta East/Stonecrest
What are the check-in and check-out times at Hilton Garden Inn Atlanta East/Stonecrest?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Hilton Garden Inn Atlanta East/Stonecrest.
Does Hilton Garden Inn Atlanta East/Stonecrest offer free parking?
Yes, Hilton Garden Inn Atlanta East/Stonecrest provides free self-parking for guests.
Are pets allowed at Hilton Garden Inn Atlanta East/Stonecrest?
Yes, pets including cats and dogs are welcome at Hilton Garden Inn Atlanta East/Stonecrest.
What dining options are available at Hilton Garden Inn Atlanta East/Stonecrest?
The hotel has one restaurant on-site offering breakfast and provides room service. There is also a bar available for guests.
Is Hilton Garden Inn Atlanta East/Stonecrest accessible for guests with mobility needs?
Yes, the hotel features accessible parking, elevators, and is mobility accessible to accommodate guests with special needs.
What wellness and fitness facilities does Hilton Garden Inn Atlanta East/Stonecrest offer?
Guests can enjoy a free fitness center, an indoor pool, and a hot tub during their stay at the hotel.
Does Hilton Garden Inn Atlanta East/Stonecrest have enhanced cleaning protocols?
Yes, the hotel uses commercial grade disinfectants and employees are trained in cleaning procedures and hand washing.
How can I conveniently check in or check out at Hilton Garden Inn Atlanta East/Stonecrest?
The hotel offers contactless check-in and checkout as well as digital guest room keys for a smooth experience.
What nearby hotels can I consider if Hilton Garden Inn Atlanta East/Stonecrest is fully booked?
Nearby hotels include AmericInn by Wyndham Stonecrest, Fairfield Inn & Suites Atlanta East/Lithonia, Hyatt Place Atlanta-East/Lithonia, and Holiday Inn Express & Suites Atlanta East - Lithonia.
What nearby attractions should I visit near Hilton Garden Inn Atlanta East/Stonecrest?
Guests can enjoy The Mall at Stonecrest with stores like Dillard's, Macy's, and JC Penney, as well as the New Vision Stonecrest 16 +IMAX cinema and Stonecrest Fresh Farmers Market close to the hotel.