Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to the new Holiday Inn Express and Suites and Helen. Where Mother Nature comes to play!
Located in the center of all the action, we offer the newest hotel in North Georgia for leisure and business travelers. Planning a retreat or convention? Planning a leisurely vacation? We have staff here at your service to assist you with itineraries, activities and dining options.
Where better to hold a meeting than right in the heart of the north Georgia mountains playground. Enjoy Innsbruck Golf resort only 5 minutes away, tubing down the Chattahoochee river directly behind the hotel, or try the many dining, shopping and historic tour venues.
Our new state of the art hotel offers upscale amenities, a large conference center, indoor heated pool and a guest laundry. Visit our marketplace for sundries and gifts! Our health and fitness room is fully equipped with your health and wellness in mind.
Enjoy our complimentary grab and go breakfast, featuring
Cinnamon Rolls, Sausage Biscuits and more, microwaves and refrigerators in each room, guest laundry, Business Center and the highest Wi-Fi connectivity in the area!
Location
Holiday Inn Express & Suites Helen by IHG
8100 South Main Street, Helen, GA
30545, United States
Hours
Reviews
4.5
1,048 reviews
5 stars
784
4 stars
153
3 stars
42
2 stars
17
1 star
52
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Overall, guests praised the cleanliness of the hotel, with many noting well-kept rooms and common areas.
Customer Service
While some staff members received high praise for their friendliness and helpfulness, there were significant complaints about poor customer service, particularly at the front desk.
Location
The hotel’s location was frequently highlighted as excellent, being within walking distance to downtown attractions and restaurants.
Housekeeping Issues
Several reviews mentioned issues with housekeeping, including late cleaning times and lack of follow-through on requests for towels.
Breakfast Quality
Guests had mixed feelings about the breakfast, with some enjoying the variety while others found it lacking in quality.
- NNNicholasJan 4, 20261.0I spoke to lady previously about bad experiences before I checked in & she said she understands & I told her that's why I started staying at holiday inn . Make a long story short there was bugs, multiple bugs landed on my wife in the middle of the night & she threw them off of her. Spoke to the lady at the front desk before we checked out the next morning & she said someone would contact me about it & I haven't got a response so here's the post letting them know how I feel about them correcting the issue considering I could have been a jerk but I wasn't. Check Your Room For Bugs!!!!
- GMGene MeltonJan 4, 20262.0We arrived Saturday around 2:45. Check in per IHG is 3 o'clock. Shanna, the desk clerk on duty, informed me out rooms were not ready and it would be at least 45 minutes before they were. My wife and I sat in the lobby and finished our late lunch. In the mean time I watched the shift change where "Shanna" got off and Melissa took over. this was about 3:15. We were never acknowledged by either Shanna or Melissa. At 3:30 I went to the desk and asked when our rooms would be ready. Melissa, the oncoming clerk asked my name and said the rooms had been ready. I told her about Shanna, she said she was never told we were waiting. So apparently Shanna is completely incompetent at her job. Melissa apologized profusely and got us checked in. Getting to the room, I noticed the shower doors were so dirty you couldn't even see through them. By this time I was completely disgusted with this hotel. We stayed the night. Having breakfast the next morning, the juice machines were empty, they coffee machines both displayed notices stating they needed to be cleaned. This is a very poorly managed hotel. My status is Diamond Elite. I stay at IHG across the country weekly as IHG is my go to hotel chain. Not all locations are perfect. I can honestly say this was the worst experience at any IHG hotel I have stayed at.
- MMMichael MorrowJan 2, 20261.0What good is the phone number if you can't in touch with the hotel in Helen GA. I have never been asked about a pet when staying at a Holiday Inn. This is the only Holiday Inn that charged me $230 pet policy for one night and was never asked. Service animals are supposed to be welcomed. My wife does have a service dog which is a Chihuahua. She is registered. I have reached out to IGH and I have to keep contacting them,which I was told that I would be contacted but I keep getting told to call the hotel or email them. We stayed December 23, 2025 for one night.
- SSSheryl ShimmelDec 30, 20251.0Awful customer service at the front desk. Slow check in process. Check out was worse. Never was greeted by the front desk personnel. They were too busy talking to a fellow employee. Left behind personal items. I was told they would be sent. Never received my Left behind items. Management doesn’t know what is going on. Would not recommend Follow up to this review. 2 1/2 weeks later, I contacted both management and the Hotel. No help. The items I left behind are gone. No one knows where they are. I was contacted by Melissa and confirmed my mailing address for return. Left three messages and an email with her and she never responded. Management passes the buck to Melissa and the hotel. Melissa never responds. It’s like a circus. Beware. These people do not care about their guests. Avoidance is there response to help. Shameful for the amount of money you pay to enjoy your cozy town. Do not book.
- VFValerie FilipowskiDec 21, 20255.0I’ve been to Helen, GA three times and this was the nicest hotel thus far. Clean, modern, and well kept. The breakfast was great! They have an indoor pool and nicely stocked gym. It is on the end of the Main Street, but it was still conveniently located to several restaurants and activities. My only suggestion is a full length mirror in the room and more hooks for wet towels. I will definitely book my next stay here!
Frequently Asked Questions About Holiday Inn Express & Suites Helen by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Helen by IHG?
Check-in begins at 4:00 PM and check-out is at 11:00 AM.
Is parking available for guests at this hotel?
Yes, free parking is available for guests.
Does the hotel provide free breakfast?
Yes, complimentary breakfast including a buffet option is available for free.
Are pets allowed at Holiday Inn Express & Suites Helen by IHG?
No, pets including cats and dogs are not allowed at this hotel.
Does the hotel have facilities for business travelers?
Yes, the hotel offers a business center and meeting rooms to accommodate business needs.
What fitness amenities are available at the hotel?
The hotel features a fitness center and an indoor heated pool and hot tub for wellness and relaxation.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and includes features like accessible parking and an elevator.
Are enhanced cleaning and sanitation measures implemented at the hotel?
Yes, the hotel uses commercial grade disinfectant, has enhanced cleaning in common areas and guest rooms, and provides sanitizer for guests.
What nearby dining options can guests explore?
Guests can enjoy nearby restaurants such as Pies & Pints for pizza, Bangkok Haus Restaurant for Thai and sushi, La Cabana Mexican Restaurant, and Campfire Restaurant Helen for American cuisine.
What attractions or activities are close to the hotel for guests to enjoy?
Guests can explore the innsbruck Golf resort five minutes away, tubing on the Chattahoochee river behind the hotel, or visit attractions like MindEscapes Helen GA for escape rooms and AxeBilly for sports and recreation.