At the Best Western Plus Atlanta Airport-East you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Atlanta Airport-East will stand out among other hotels in Hapeville,GA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Atlanta Airport-East will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Many guests praised the staff for their friendliness, helpfulness, and exceptional service, particularly highlighting individuals like Tish and Logan.
Cleanliness
The hotel received consistent positive feedback regarding the cleanliness of the rooms and common areas.
Breakfast Quality
While some guests enjoyed the breakfast, others reported issues with food quality and availability, indicating inconsistency.
Shuttle Service
Several reviews mentioned long wait times for the airport shuttle, leading to frustration among guests.
Billing Issues
There were complaints about unexpected charges and billing practices that raised concerns about transparency and trust.
CB
Chris B
5 days ago
4.0
Nice place..., always updating it, bad spot but good service
MT
Ming-Feng Tsai
Jan 4, 2026
1.0
Be very careful with this hotel. I stayed for two nights using reward points, and three days after checkout I discovered an unexpected $80 charge that was neither incidental nor parking. When I called, the front desk agent admitted the charge was a mistake and processed a refund.
The troubling part is that this error would have gone unnoticed had I not carefully reviewed my account. It raises the question of whether the hotel routinely posts erroneous charges and expects guests to catch and dispute them on their own. This kind of billing practice undermines trust and reflects poorly on the hotel’s management and internal controls.
CO
Carmen Lora O
Jan 1, 2026
4.0
Buen lugar cerca al aeropuerto de Atlanta
SJ
shiloh jones
Dec 20, 2025
5.0
Good breakfast settles me everyday. And the site is cleanly CLEAN AND THE STAFFS ARE AMAZING TO THEIR BEST SERVICES AND HEART FELT INFO AND CONVERSATION IS AAA+
DR
D Royer
Dec 1, 2025
5.0
Clean and fairly quiet this was a comped room overnight because of flight was canceled and it was very comfortable with a massive breakfast, including all the possibilities meat eggs, sweet rolls, fruit, waffles all of it!