Holiday Inn Augusta West I-20 by IHG

Reviews

• PB

  Pamela Brown

  Nov 9, 2025
  2.0
  My husband and I stayed here from 10/24/25-10/25/25. There are some issues that I would like to address that would help to improve the satisfaction of your guests' stay in the near future. First of all, our room was not freshly cleaned when we arrived. There was a lingering, musty odor and it was also dusty. I am not sure if a dog had been in the room or not but it is a good idea to have guests with animals confined on the same floor. If the room has been unoccupied for some time, it is never good to assume that it doesn't need to be tidy up before the next guest. In addition, we have eaten at several buffets but never at a hotel where we had to purchase our drinks separately?! This was unexpected and inconvenient. The elevator was out on one side upon our arrival; and when it was back in service again, there was still a sudden jolt or dropping effect. This was a safety risk because it felt as though it was going to shut down while I was on it. Moreover, the TV could be raise slightly higher than the bed to make it easier to enjoy. We did rest well in the queen size bed, it was very comfortable. Also, I enjoyed the Dove travel-size collection. The front desk receptionists and food attendants/servers were all very pleasant and showed us hospitality. Although, Priceline advertises this hotel at 8.9 out of 10 for customer satisfaction, I didn't feel like our needs were fully met and that this hotel has been overrated. I am hoping that the necessary changes will be made so that my husband and I will be able to visit again.
• TB

  T Becton

  Nov 5, 2025
  2.0
  Really decent hotel for the price.
• WD

  William Doherty

  Oct 24, 2025
  5.0
  Great food, very friendly and plenty of parking
• SS

  Suny

  Oct 16, 2025
  3.0
  The rooms here are ok. My room the decor is a little dated and has some room for improvement. My primary concern was that there was no one at the bar when I wanted to order drink and some food. I waited for a few minutes and then I went somewhere else to grab a bite to eat. All in all my stay was pretty good.
• RL

  Rachel Lauren

  Oct 9, 2025
  5.0
  My family and I had the best experience here and I am so glad we chose this hotel! We are on a long road trip with a toddler and baby and decided last minute to call it a night and saw a bunch of hotels off the exit we were coming up to. We first turned into the best western and I did not like the vibe. It seemed vacant and was dark and I couldn’t see anyone at the front desk so we went across the street to the holiday inn. Very well lit and looked renovated. I knew it would be more expensive but it was SO WORTH IT. Only a little more expensive maybe $20-$30 and they had an incredible free continental breakfast that morning. You could take to go or sit down and be served drinks while you got the buffet. All of the employees were so sweet and accommodating. We all slept great too. It was a 10/10 experience for us and we will definitely stay here again if the opportunity presents itself!

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