Business Details
About
Hotel
Located in Grovetown,GA, the Best Western Augusta West is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.2
577 reviews
5 stars
303
4 stars
159
3 stars
57
2 stars
22
1 star
36
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including reports of bugs, unpleasant odors, and unclean linens.
Staff Performance
While some guests praised the friendly and helpful staff, others reported rude behavior and unprofessionalism from front desk employees.
Breakfast Quality
Several customers expressed dissatisfaction with the breakfast options, citing issues with food quality and service.
Room Conditions
Guests noted that rooms were often dated and in need of maintenance, with complaints about smells, broken fixtures, and pest issues.
Overall Experience
The hotel received mixed reviews, with some guests enjoying their stay while others had significant complaints, leading to a lack of consistent satisfaction.
- KSKinnari ShahNov 15, 20255.0Super rooms nicely maintained
- VSVictoria SeelyOct 22, 20251.0I want to report and will be filing a complaint against whoever works during this time she is refusing to assist me she is ignoring my calls and neglecting a re turn guest I will be calling corporate
- TBTheresa BrooksOct 5, 20253.0The room had a distinct unpleasant smell, like dirty mop water. The door into the room was out of line and required effort to open and close it. The light switch at the door was broken and had to be wiggled to turn the light off and on. The biscuits and gravy were inedible—tasted like they had been in the pan for a couple of days, they had great coffee and the bed was comfortable. They gave me a toothbrush because I had forgotten mine and the staff were all very nice and helpful. I wouldn’t stay here again.
- MTMonica TurnerSep 20, 20255.0Service was wonderful, everything clean in rooms, staff amazing and great breakfast. I really recommend it. Out if the way, easy to get to and quiet.
- ABAmy BodieSep 18, 20255.0Clean and quiet!
Frequently Asked Questions About Best Western Augusta West
What is the address of Best Western Augusta West?
The Best Western Augusta West is located at 452 PARK WEST DR, Grovetown, GA 30813, US.
Does Best Western Augusta West offer free Wi-Fi to guests?
Yes, free Wi-Fi is available for guests at Best Western Augusta West.
Is Best Western Augusta West open 24 hours every day?
Yes, Best Western Augusta West operates 24 hours a day, 7 days a week.
What kind of customer service can I expect at Best Western Augusta West?
You can expect superior customer service that meets all your needs and goes beyond your expectations at Best Western Augusta West.
Is there a special offer for guests staying at Best Western Augusta West?
Yes, guests who stay 2 nights can get a $50 Best Western Gift Card.
Which brand is Best Western Augusta West part of?
Best Western Augusta West is part of the Best Western hotel brand.
How can I contact Best Western Augusta West by phone?
You can reach Best Western Augusta West by phone at +17066519100.
Does Best Western Augusta West have a website where I can book a room?
Yes, you can book a room at Best Western Augusta West through their website at http://bestwestern.com.
Are there any nearby medical facilities close to Best Western Augusta West?
Yes, Innovative Renal Care Nephrology Centers of America-Grovetown, a nephrologist and dialysis clinic, is located nearby and could be convenient for guests needing medical care.
How can nearby medical facilities assist me when staying at Best Western Augusta West?
If you require specialized kidney care or dialysis treatment during your stay, the nearby Innovative Renal Care Nephrology Centers of America-Grovetown provides accessible health services to support your needs.