Holiday Inn Express & Suites Greensboro - Lake Oconee by IHG

Reviews

• TC

  Trish C.

  Mar 31, 2026
  5.0
  Immediately notice a spacious and clean lobby. Check in was easy, desk person was very business, no small talk. The room was immaculate. The shower looked brand new clean! Great water pressure and plenty of hot water and it had a foot bar in the shower. The shower doors had a towel bar installed so you can easily grab your towel. Inside the doorway there were hooks on the wall and a small shelf for keys. This was a nice touch. The room had light sconces and electrical and usb ports on both sides of the bed. Very considerate. There was an uphosltered chaise next to the window with a tray table next to it. All of these little nuances are much appreciated. Most important the bed was nice and firm. A full hot breakfast was available till 9:30am. I have been 7 days on the road and it was my best sleep yet.
• BK

  Brittany Keesee

  Mar 31, 2026
  1.0
  Do not stay at this hotel. Just go next door to the Tru because if your trip changes, you will not be able to get help and may be out money like we are for no reason. We stay in this area frequently to go to Durhamtown so we were very excited to try this brand new hotel when we saw it had opened. We planned a trip months in advance but a few weeks before the trip, the dates we needed changed slightly so we canceled that reservation and made a new one which was one day later. Again, this is still weeks in advance. The hotel management will not give us our money back and claimed we were a no show for the first night. This wasn’t true and we had a confirmation number to prove that the original trip was canceled and rebooked with a day later check in but we are unable to get anyone within hotel management to assist so after months of fighting this with management, we are still out about $150 for a change to our stay that was made weeks in advance. Holiday Inn corporate sent this hotel’s management the needed documentation and still no action. The owner of this hotel should investigate this because at this point, this is just theft. This is unacceptable and I’d like to prevent this from happening to more families like ours.
• SR

  Susan Rocco

  Mar 9, 2026
  5.0
  We genuinely liked the accommodations here. The room was great. We did however notice the dangerous practice of mopping the floors during the busiest past of the morning. In the middle of people going for coffee and breakfast they keep on mopping with no cones to warn anyone. We saw a little girl get hurt after falling on her face. Not cool. They did this everyday which made no sense. Wait until the busiest part of the day is over to mop.
• KK

  Kyle Keesee

  Jan 28, 2026
  1.0
  I would not recommend this hotel. I canceled one night of my stay, and their system clearly malfunctioned during the cancellation process. I was given a cancellation number, which I have provided multiple times. I also contacted the corporate office, and they confirmed that the hotel should issue the refund. Despite this, the hotel has refused to do so. On top of the refund issue, the room itself was not clean or comfortable, which made the situation even more frustrating. Now I’m stuck spending time going back and forth trying to resolve something that should have been handled properly from the start. Poor communication, poor customer service, and an unwillingness to correct an obvious error. I would definitely not stay here again or recommend it to others.
• NP

  Neal Preston

  Jan 25, 2026
  4.0
  Only complaint is that the TV provider still lists WANF as a CBS affiliate. CBS dropped WANF in August 2025, thus no CBS content -- thus no playoffs

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