Customer Service
Staff interactions were frequently highlighted, with Shan and Rishi receiving praise for their helpfulness and professionalism.
Cleanliness Issues
Multiple reviews reported unsatisfactory cleanliness, including mold, dirty sheets, and unclean bathrooms.
Breakfast Quality
The complimentary breakfast was often described as limited and disappointing, with suggestions for improvement.
Room Conditions
Guests noted various issues with room conditions, including unpleasant odors, maintenance problems, and pest sightings.
Mixed Experiences
While some guests had positive experiences, many others reported significant dissatisfaction, indicating inconsistency in service and quality.