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Spark by Hilton Duluth

4.2
(155 reviews)

Business Details

3700 Shackleford Road, Duluth, GA
30096, United States
(770) 931-9299
https://www.hilton.com/en/hotels/atlaope-spark-duluth/

About

Hotel
Find us off I-85, surrounded by stores and restaurants, and 22 miles from Downtown Atlanta. Kaiser Permanente Gwinnett Comprehensive Medical Center is under a half mile from our hotel, and the Gas South Arena is only five miles away. The Mall of Georgia is less than a 12-mile drive. Enjoy our Bagel Bar breakfast, fitness center, and outdoor pool.

Location

Spark by Hilton Duluth
3700 Shackleford Road, Duluth, GA
30096, United States

Hours

Reviews

4.2
155 reviews
5 stars
107
4 stars
13
3 stars
10
2 stars
8
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff interactions were frequently highlighted, with Shan and Rishi receiving praise for their helpfulness and professionalism.

Cleanliness Issues

Multiple reviews reported unsatisfactory cleanliness, including mold, dirty sheets, and unclean bathrooms.

Breakfast Quality

The complimentary breakfast was often described as limited and disappointing, with suggestions for improvement.

Room Conditions

Guests noted various issues with room conditions, including unpleasant odors, maintenance problems, and pest sightings.

Mixed Experiences

While some guests had positive experiences, many others reported significant dissatisfaction, indicating inconsistency in service and quality.
  • DZ
    D Z
    5 days ago
    3.0
    Spark is a budget brand of the Hilton family of hotels. The room we got was Spartan but clean. Storage space, like drawers, is somewhat limited, but the rooms are large enough for the cost. The bed was very comfortable and the room has a refrigerator and microwave. The staff was very helpful. With the cost of a decent hotel room these days, the Spark is a good value.
  • TT
    Tim
    Feb 20, 2026
    1.0
    This place was HORRIBLE. Front desk guy (Shan) was horrible. He refused to give us a room key for our room after we showed ID. When check out came he also refused to give us back the deposit for the room and said it was on "hold". I still haven't received. We spent 3 hours at the front desk trying to check out. Of how much aggravation he caused he gave my mom chest pains. PLEASE SAVE YOUR MONEY! and do not come here.
  • GW
    Gilda White
    Feb 19, 2026
    1.0
    DO NOT STAY HERE. I am a single mom with a child, the rooms were so gross sheets were not changed and the rooms smelled so bad, I said rooms cause I had to switch twice. I went to check out early front desk said ok, I called Hilton they said I wasn’t checked out and I went back inside and the front desk said no I will not check you out, then give me back my room key he said NO. Great so I’m on the street with a child and I can’t get the room key back for a room I paid for
  • BM
    Brianeisha Mccorvey
    Feb 8, 2026
    1.0
    Just left this hotel and we were accused of smoking marijuna and leaving a mark on a towel. A bold face lie none of us even smoke ! We asked to see the towel and bring it to the desk because they refused give our deposit back . We went to the floor to see the lady cleaning the room in regards to and she disappeared with everything, no one would show us the towel! That they deemed as iremovevale stain ! Even if they didn’t even wash it yet. Lying manipulating staff trying to get over on people. The breakfast is awful as well . Book elsewhere that doesn’t lie and create fake scenarios to keep a deposit ! Not to mention the pool not even open and windows missing !
  • FF
    Fast55
    Jan 26, 2026
    1.0
    This place is awful. DO NOT STAY HERE! Don't be fooled by the fresh coat of paint on the outside. There are plenty of other hotels in the area with rooms at similar pricepoints that are clean and have friendly and courteous staff. The inside is gross! We checked in on the app and when we got to the room it was DISGUSTING! We left right away and stayed at a different hotel about a mile away. The front desk was no help and the manager was nowhere to be found. I received a txt from someone at the hotel and was told the manager would have to approve the refund when they came in on Monday. I have called multiple times over the last 3 weeks. Each time I'm told the manager is not there and I have yet to be refunded. Hilton needs to remove this place from it's inventory or do a complete renovation of the building and staff. Eventually I had to call the Hilton honors phone number and they were able to get things taken care of.

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