Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms, mold, and pest issues.
Facilities Maintenance
Guests reported various maintenance issues, such as broken hot tubs, drafty windows, and outdated fitness equipment.
Room Comfort
Feedback indicated mixed experiences with room comfort, including issues with noise, humidity, and uncomfortable beds.
Event Hosting
Positive remarks were made about the hotel's ability to host events, with staff being accommodating and helpful.