Business Details
About
Hotel
In Gwinnett County, we are located near it all! Located northeast of Atlanta, just off of Interstate-85, in the vibrant and growing suburb of Duluth, the Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf hotel is sure to be close to all of your business, leisure & convention needs. Looking to unwind and spend a little time away? We are located adjacent to the Gwinnett Center & Arena, as well as many shopping venues such as Discover Mills Mall and Mall of Georgia! If business is what is bringing you to our area, the hotel is located near numerous office parks and corporations such as Liberty Mutual, NCR & Cisco Systems just to name a few. Complimentary shuttle service is available to all of our guests within a five mile radius.
Location
Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf
2040 Sugarloaf Circle, Duluth, GA
30097, United States
Hours
Reviews
3.9
846 reviews
5 stars
365
4 stars
227
3 stars
116
2 stars
53
1 star
85
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, highlighting individuals like Prince, Ricky, and Tamiko for their exceptional service.
Cleanliness Issues
Several reviews noted cleanliness problems, including dirty rooms, mold, and unpleasant odors, indicating a need for improved housekeeping.
Room Condition
Guests reported that rooms were often dated and in need of maintenance, with issues like rust, musty smells, and inadequate amenities.
Amenities and Facilities
The hotel amenities, such as the pool and fitness center, received mixed reviews, with some guests finding them inadequate or in poor condition.
Check-in Experience
Check-in experiences varied, with some guests reporting smooth processes while others faced issues with room availability and staff responsiveness.
- LPlaurie polsinNov 8, 20251.0Hotel was difficult to find. Front desk staff was very helpful and professional. First night we stayed there, my daughter and I got bit by something in the bed all over. Very red and itchy. I have requested a full refund. Of course, there is no manger of site. Very aggravated.
- SSSharon ShawNov 7, 20253.0Roo. Smells a little out dated. Lock was damaged on door felt it was a safety issue and they repaired it. Though I chose my room they give me one with no view The team is so polite and helpful. Please try the two egg breakfast the cook knocks it out the ball park
- HHholaOct 27, 20251.0Fue terrible!!! No me dejaron dormir en la tarde.... Nunca calmaron a los vecinos... La puerta no cerrada perdí tiempo en cambiar de cuarto
- MDMallory DiamondSep 18, 20254.0Stayed for 2 nights on the end of the 5th floor. I was able to pick my room through the Hilton app but was told the digital keys weren't working so I still needed a keycard. Staff was very nice. The hallways definitely smelled of bleach but the room itself did not smell at all. Everything was pretty clean and looked fairly new, bed was comfortable. It looked pretty full the 2nd night because of a concert and it was still very quiet. A/C and hot water worked very well. Refrigerator did not get super cold even on the lowest temperature but it was fine for drinks. Towels were kind of scratchy but no stains or anything. WiFi was decent. Overall a very comfortable stay! I would stay here again.
- CCCarol CoxSep 2, 20251.0Okay so I requested a room because I am disabled so I got the accessible room I think a month before the wedding that we was going to so I know I had a good room I thought the night of the wedding I get a phone call saying we had to change a room because we overbooked I said okay fine we're on our way over there now this was Friday night we get to the hotel get checked in Go back to the wedding for Saturday soon as we get to the room we're like dang did they forget to clean our room up for us so I called downstairs because we don't have any clean towels The trash is still in the room this wasn't very comfortable at all and I didn't have the accessible shower so that was strike too I called down and the lady say oh I'm sorry we only clean the rooms every other day what I didn't understand but Alexis said you have to let them know if you want them to clean your room are you serious right now no thank you I will not be staying there again and I wouldn't recommend it if you want to be in a clean room That's how they work no thank you😡
Frequently Asked Questions About Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf
What is the check-in and check-out time at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf?
Yes, both cats and dogs are welcome at the hotel.
Is parking available at the hotel and is there a fee?
Self-parking is available for free at the hotel.
Does the hotel provide any shuttle services?
Yes, a complimentary local shuttle service is available within a five mile radius.
What dining options are available at the hotel?
The hotel has two restaurants, offers breakfast, a bar, room service, a convenience store, and a vending machine.
Are there fitness and wellness facilities at the Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf?
Yes, there is a free fitness center and an indoor pool, as well as a hot tub. A sauna and massage services are not available.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel has accessible parking and an elevator, and is mobility accessible.
What nearby entertainment or shopping venues are close to the hotel?
The hotel is adjacent to the Gwinnett Center & Arena and close to shopping venues such as Discover Mills Mall and Mall of Georgia, making it easy for guests to enjoy shopping and events.
Are there dining options near the hotel for guests who want to explore outside?
Yes, nearby dining options include Carrabba's Italian Grill, Arena Tavern, Chick-fil-A, Black Angus Steakhouse, and 85 South Redskins Fan Club, providing a range of cuisine and atmospheres for guests to enjoy.
Where can guests handle banking or financial services close to the hotel?
Guests can access several nearby financial institutions including Capital City Bank, PNC Bank, Platinum Federal Credit Union, and Delta Community Credit Union among others for their banking needs.