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Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf

3.9
(864 reviews)

Business Details

2040 Sugarloaf Circle, Duluth, GA
30097, United States
(770) 495-7600
https://www.hilton.com/en/hotels/atlgsgi-hilton-garden-inn-atlanta-ne-gwinnett-sugarloaf/

About

HotelHilton
In Gwinnett County, we are located near it all! Located northeast of Atlanta, just off of Interstate-85, in the vibrant and growing suburb of Duluth, the Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf hotel is sure to be close to all of your business, leisure & convention needs. Looking to unwind and spend a little time away? We are located adjacent to the Gwinnett Center & Arena, as well as many shopping venues such as Discover Mills Mall and Mall of Georgia! If business is what is bringing you to our area, the hotel is located near numerous office parks and corporations such as Liberty Mutual, NCR & Cisco Systems just to name a few. Complimentary shuttle service is available to all of our guests within a five mile radius.

Location

Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf
2040 Sugarloaf Circle, Duluth, GA
30097, United States

Hours

Reviews

3.9
864 reviews
5 stars
379
4 stars
229
3 stars
117
2 stars
53
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.

Cleanliness Issues

Several reviews mentioned cleanliness problems, including dirty rooms, mold, and pest issues.

Facilities Maintenance

Guests reported various maintenance issues, such as broken hot tubs, drafty windows, and outdated fitness equipment.

Room Comfort

Feedback indicated mixed experiences with room comfort, including issues with noise, humidity, and uncomfortable beds.

Event Hosting

Positive remarks were made about the hotel's ability to host events, with staff being accommodating and helpful.
  • ND
    Nolvia Dominguez
    Feb 23, 2026
    5.0
    Un lugar expectacular lo cordial y amables que son el servicio al cliente es especial . Hilton Garden hill is expectacular , the costumer service es especial ( Ricki )
  • HZ
    holly zamora
    Feb 23, 2026
    5.0
    The team here at Hilton is so nice and very flexible when it comes to accommodating us in the meeting space. Thank you all.
  • MD
    Mike Dooder
    Feb 16, 2026
    1.0
    We were downstairs in the hotel lobby shooting the breeze with a bunch of hockey parents last night, nobody getting loud at all, and Metro Atlanta or Alpharetta police come in and said, "If you all don't go to your rooms, I've been ordered to trespass you. I don't make the rules, but if you don't disperse, I'll have to issue a trespass." Front desk lady didn't so much as warn us, all she had to do was pick ONE parent and ask them to tell everyone, but instead, she just calls the police. We're not a bunch of bikers, we are obviously harmless, approachable people. Everyone boo this hotel! BOOOOOO!
  • JT
    Joseph Taylor
    Feb 12, 2026
    5.0
    Briana at the front desk and Hylan at the bar truly make this hotel worth every stay. From the moment I arrived, Briana was welcoming, professional, and incredibly helpful. She made check-in smooth and set the tone for a great experience with her warm personality and attention to detail. Hylan at the bar was just as impressive—friendly, attentive, and clearly passionate about what she does. The drinks were spot on, and his great conversation made the atmosphere even better. It’s staff like Briana and Hylan that turn a regular hotel stay into a memorable one. I’ll definitely be back because of them!
  • JH
    Jenny Heckert
    Feb 1, 2026
    3.0
    Service was great everyone's friendly and helpful. The rooms are clean and bug free but the windows are drafty with mold trying to form around the edges and the walls seem to be made of craypaper since you can hear not only the 8 rooms touching yours but every room down your hallway. A little insulation in the walls and better windows would make this a great hotel. The pool and hot tub both need a good scrubbing and the lifts don't work. This was an birthday present for my 72 years young handicapped mom, so kinda disappointed.

Brand Certified Facts from Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf

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Certified March 01, 2026Yext Knowledge Graph
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