Hampton Inn & Suites Atlanta/Duluth/Gwinnett County

Reviews

• NW

  Naomi Wilson

  4 days ago
  2.0
  We had no hot water. The toilet was not connected to the floor and would teeter when you sat down. They are doing some fixes but they had 1x6x8 boards laying across the exit and at night I didn’t see them and tripped over them stubbing my toe.
• LB

  Latonia Bosley

  5 days ago
  2.0
  This is one of my go to places to stay when I visit ATL. Previously my stays have been good but this time it was not a pleasant experience AT ALL. I was on a business trip and booked two rooms. The first room was fine however the air wasn't working properly which made it uncomfortable. I immediately let the front desk know but nothing was done to rectify the situation. My second room - the door to the room wouldn't close properly, we had to pull the door back on the hinge and push or pull to make sure the door was closed (safety hazard especially if you think the door was closed all the way). The door to the fridge was broken, the microwave didn't work nor did the television work. We only had one lamp in the room so the room was dark in the evening. I spoke with the front deck and was moved to another room. The next room was ok until I started killing ladybugs. One or two I didn't think anything of it but then I looked up and there were ladybugs all on the ceiling, on the wall and on the curtains. I called the front desk again and ask the front desk person to come to my room to see that I'm not just complaining (I didn't get good pics of all of the ladybugs). She apologized and stated that there were no other rooms available and moved me back to my original room. She stated she would write a note to the manager and for me to come down the next day to speak with the manager. I went down the next morning to speak with the manager who told me he was busy and haven't had time to look at the notes and that he would see what he could do. I never heard from him. I went to my meeting and returned to see if the manager was available and was told the General Manager was onsite but upstairs with the crew who was working on remodeling. I left my contact information and never heard from the front desk manager nor did I hear from the General Manager who was on property. The final straw, which this person was NOT part of the hotel but a contractor working at the hotel. We went to get in our vehicle and one of the contract workers was standing in front of his work truck next to our vehicle smoking marijuana. It was so strong, we had to let our windows down as we pulled off to air our vehicle out. I did mention this to the front desk person when I returned. Overall, this whole experience was very disappointing, not an experience I am use to at this hotel. I am very disappointed with this stay for the two rooms I booked. I have yet to hear from anyone at this property regarding my recent stay.
• MT

  Mark Treglia

  Nov 15, 2025
  3.0
  They are currently in the middle of a remodel. The room I stayed in was remodeled, and my guess is the remodel team came from Temu. Rooms are not bright, shower systems not attached to the walls properly. Just an overall sloppy job. It almost looks like andnold motel 6 with a coat of paint and some new lights. Older hvac units in the walls. Bed was below average. Staff was amazing. I would not stay here again as my expectation for a Hampton Inn isn't met at this location.
• CC

  Candi Colvin

  Nov 4, 2025
  5.0
  The gentleman working the front desk was the best very friendly and helpful can't remember his name
• MM

  Mike

  Oct 27, 2025
  1.0
  Absolutely no security and was not aware this is a high crime area until we were getting our car repairs completed. Five vehicles were broken in on October 13, 2025 including ours. The video recording indicated this happened about 5:30am. All had broken windows with various personal items stolen. Cameras alone do not prevent this from happening. Need real security. Won’t stay in this area again.

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