Hampton Inn & Suites Atlanta/Duluth/Gwinnett County

Reviews

• TC

  Teosha callahan

  Dec 31, 2025
  1.0
  Unsanitary rooms – would not stay Booked this hotel while traveling from CT to GA with family. The first room smelled terrible and had visible bugs. We were moved to a second room, which had the same issue. I did not feel it was safe or sanitary to stay, especially with a child. We had to leave and find another hotel during a busy holiday. Very disappointing experience.
• GH

  Grace Heady

  Dec 17, 2025
  1.0
  First night me and my friends went to our room and there were lady bugs everywhere. We went down and explained the situation and the man working the desk was really nice and gave us a new room. The second room also had lady bugs but not as many so we asked if someone would come and vacuum them up (they did). The next day they were back so we paid $45 to upgrade to the suite in hopes it would be a better quality room. Again started off good but by the next day there were lady bugs and they continued to show up as the day went on. By the last night and there were over 20 ladybugs. I understand lady bugs aren’t the worse bug to have an issue with but still when you pay to stay somewhere you expect it to be bug free. The problem with the bugs is that they were hanging out above our beds and we would wake up to bugs in our beds and on our stuff. We went to the lady at the desk and asked if someone could come vacuum them up again and she said “they don’t offer that service and that it shouldn’t matter because we are checking out in the morning.” But again nobody wants to wake up with lady bugs in their bed regardless. After a bunch of arguing with the lady we ended to going back to our room and collecting the lady bugs in a water bottle. The service was awful and they wouldn’t even help us with our problem. Would not stay there again.
• LT

  Lynsey Thomas-Twyman

  Dec 13, 2025
  1.0
  Do NOT stay here unless you like bugs, mold and expired goods. I stayed here for a work trip and spent more time in my car to avoid having to be inside. If you absolutely have to stay here I don't recommend staying on any room on floor 6. I was on the 6th floor and as soon as you get off the elevator you are met by ladybugs on the floor, on the ceilings and on the walls. Once you get to your room you are met with ladybugs crawling around on the ceiling, on the walls etc. I understand ladybugs are signs of good luck but in infestation of ladybugs is a sign of a unwell kept hotel not luck. I was moved to another room on the second floor which was a little better because there were no bugs HOWEVER there was mold. Honestly, I'm not sure at this point which was worse: the bugs or the mold. In addition, before I got to my first room, I wanted to grab a piece of candy from the area where they sell snacks. I grabbed a pack of sour patch kids and I noticed they felt a little hard but I shrugged it off so I bought them. I go to my room, I start feeling the package a little bit more and I'm like all right these are pretty hard I'm wondering if maybe they're expired. I turned the package over lo and behold they expired in September it is now almost mid December. I go back downstairs, I show the lady at the front desk that the candy is expired, she does the "Oh no, I'm so sorry, go grab another one" so I proceed to go grab a different pack of sour patch kids. I checked the expiration date on the pack I just picked up they too expired mid-september, I start picking up all of the packages one by one and noticed that they all expired in September or November. It is beyond unacceptable that a company as large as Hilton would allow this in their hotel. After the incident with the mold, bugs and expired candy I was over it. I decided I would spend the night in the hotel because at this point it was after 11:00, I was exhausted, and didn't want to have to go through the hassle of trying to find a new hotel to stay at. The next morning, I did express my concerns to the front desk staff to which they told me "Oh we're so sorry, we see you're a diamond member, I will put some points on your account blah blah blah, would you like maintenance going your room?" At this point I have no trust in this hotel so I declined having maintence because I was not going to be there and I don't like people being in my room when I'm not there. All of this say, as I stated in the beginning, I don't recommend that anyone spend their time or hard earned money at this hotel. Side note: I won't lie I'm also kind of irritated that I was told that they would apply some points to my account for the inconveniences that I incurred and yet no points were applied in my account. So not only is this hotel moldy, selling old stuff and full of bugs they also have stuff that lie. I have no confidence in this location.
• JB

  Jenna Bustamante

  Dec 12, 2025
  1.0
  This hotel has always been our go-to whenever we travel from Memphis, and we’ve stayed here many times over the years. Unfortunately, this stay will be our last. I’m not sure if management has changed, but the quality is not what it used to be. My family and my sister’s family booked separate rooms, and her room had a serious ant problem—ants were crawling everywhere, especially in the bathroom. On top of that, their air conditioning was not working. When she spoke to the front desk, the only solution offered was switching rooms at 11 PM, which wasn’t realistic since they were leaving early the next morning. We paid a lot for our stay, and everything just seemed to go downhill from there. It’s disappointing because this hotel used to be reliable and comfortable. They really need to have pest control come in, and while I understand they’re in the middle of remodeling, guests should be notified online before booking. Overall, this experience was extremely frustrating and disappointing, especially considering how much we’ve trusted this hotel in the past.
• JS

  joanne seppala

  Dec 8, 2025
  1.0
  I tried very hard to handle this privately and avoid writing a public review, but after being ignored for days, I feel I have no choice. My family and I stayed at this hotel from November 27 (Thanksgiving Day) to November 29. We were traveling from Florida to Georgia for the first time with my young children, my teenager, and my husband. After a long drive that started at 5 AM, we arrived around 1 PM and only had enough time to change before needing to be somewhere by 2 PM for Thanksgiving plans. At first glance, the lobby looked nice, but once we entered our room, we immediately noticed dead bugs (Asian beetles, not ladybugs) on the AC unit, writing on the walls, and visible damage in the room. I was also concerned I would be charged for the damage since a $100 deposit was required. I reported this right away. The deposit was later refunded, but the room itself was never properly addressed. That night, the AC stopped working. Even worse, my daughter stepped on a toothpick that was lodged into the carpet and did NOT belong to us. It became stuck in her foot. Since it was Thanksgiving night and no stores were open, I ran downstairs asking for a first-aid kit or tweezers. The front desk had neither and only offered a band-aid. I had to drive to a QuikTrip to buy tweezers and remove the toothpick myself while my daughter was in extreme pain. My husband somehow managed to get the AC back running. The next morning, we returned to the room to shower and found there was no hot water. The beetles were also back all over the wall. My kids were sound asleep after an exhausting day. I called the front desk again and was offered a room change, but by then it was late and we were leaving in just a few hours. I was never offered a room change after the FIRST complaint, when it could have actually helped. I contacted the hotel manager, Naima, requesting compensation and explaining everything. She did not apologize at all. Her only concern was questioning why we “paid for a dirty room,” as if guests are allowed to inspect rooms before paying. That response alone was extremely dismissive. Since then, I have contacted the hotel and corporate multiple times starting Sunday, November 30. Corporate repeatedly told me to wait 48 hours for a response. It has now been over five days with no response. I followed up again on December 3 and still received nothing. Today is December 12, and I have been completely ignored. After reading recent reviews, it is clear many guests are having the same issues with bugs, cleanliness, and maintenance. I truly do not understand how a hotel can continue operating under these conditions. We paid $267 for this stay. That is not a small amount of money—and for that price, I expected basic cleanliness, safety, and working utilities. Instead, we experienced unsafe conditions, lack of maintenance, and zero customer service or accountability. I will be contacting the Better Business Bureau and the Health Department to report this location for inspection. Also, guests are NOT informed during check-in that housekeeping will NOT provide clean towels, refresh sheets, remove trash, or restock toilet paper unless you specifically request it. I have never stayed at a hotel that required guests to request basic services. I gave this hotel multiple chances to make things right privately. I requested a refund multiple times and received nothing but silence. Because of their refusal to respond or take accountability, I am now posting this warning publicly. This hotel is very run-down. I do NOT recommend anyone stay here.

Frequently Asked Questions About Hampton Inn & Suites Atlanta/Duluth/Gwinnett County